Tegile Third Party Support and Maintenance

Tegile Post-Warranty Support you can trust

More than 1500 companies have partnered with Riverstone Technology for exceptional data center support. Between our affordable rates, high-level engineers, and guaranteed four hour response window, we make sure our customers are valued and their expectations are exceeded. Our attentive team of service representatives are knowledgeable on Tegile storage devices old and new, and work closely with our extensive network of engineers to ensure any and every issue is addressed in a timely manner. Best of all, our standard pricing averages 40% - 80% less than any Tegile extended support contract. That’s another 10% more than other third party providers can offer!

Riverstone Technology is more than just another third party maintenance provider. We are a trusted advisor, and pride ourselves on ensuring the success of over 1500 data centers so all that’s left for our clients to do is focus on the continued success of their business. With us you get real people and our undivided attention, so you never feel like just another account number. 

Supported Tegile Devices:

Get a Quote Today

Get Tegile Storage Support Today!

Dedicated Parts Depots
We have parts depots strategically positioned around the world for local delivery.
2000+ Companies Supported
You will join a network of over 2,000 companies Riverstone supports.
10,000+ Devices Under Coverage

We monitor and support over 10,000 devices world-wide.

2,000+ On-Site Expert Techs
We have more than 2,000 expert engineers ready to help when you need them.

What Customers Are Saying

"Between the price, the punctual customer service, and the secondary recommendation from the federal court, we felt confident going with Riverstone Technology over other competitors."

Court Systems Administrator
Judiciary
Central Valley (California)
"Partnering with Riverstone has allowed us to avoid paying Dell $2000 worth of backlog pay for a lapse in coverage back in 2020."

IT Architect
Oil & Energy
Alberta, Canada
"We’ve got two full shelves, which equates to 48 spinning drives. Which, you know, that’s quite a few drives! And I just never know from year to year how many drives are gonna go out. NetApp direct support was charging $500 a drive–and we had 5 go out in one year–so it was getting pretty expensive. So having an annual support contact with Riverstone now, rather than paying on a per-incident basis, has been great."

IT Manager
Civil Engineering
Dallas, Texas
"Quantum is not going to be supporting our tape drives anymore come EOSL at the end of March. But we’re in the process of transitioning from our tape library to online storage, so we need that cushion of another year or two of coverage until we get to that stage. So I’m glad that I found Riverstone and that they’re able to provide that service!"

Associate Director
Government Administration
Phoenix, Arizona
"The main reason I chose Riverstone over other providers was that my service rep was very communicative, helpful, and knowledgeable. She got back to me really quickly with all the information, walked me through how support would actually work, and we were just really pleased with how she handled it all."

Chief Information Officer
Hospital & Health Care
Columbia, Missouri
"Brad called me right back–he was a nice guy and Riverstone was able to do exactly what we needed. There was no reason to look anywhere else."

Senior Account Executive
Information Technology & Services
Kittery, Maine
"HPE wanted half of the initial purchase price of the system for 3 years of support, while Riverstone quickly got back to me with a quote that was 10% of what HPE Nimble was asking for."

IT Manager
Environmental Services
Seattle, Washington
"I look forward to working with your company. And if the opportunity arises I will gladly recommend you to other divisions and technicians I work with."

IT Specialist
Government Agency
Arlington, Virginia
"I don’t even have to open a ticket with Riverstone to receive help, replacement parts, or incident escalation. I just email my service representative (Kaylee) and she quickly gets things done for me!"

Senior Manager of IT
Civil Engineering
Acton, Massachusetts
"We really didn’t require Nimble’s costly, 4-hour support just for a disaster recovery environment. So Riverstone’s 8x5xNBD service level agreement was the perfect solution!"

IT Manager
Environmental Services
Seattle, Washington

    What Customers Are Saying

    "We tried to pitch replacing the hardware and were told no. Then there was the discussion of moving all our systems into the cloud–it’s too expensive. So the most cost-effective option was to seek out a third-party warranty renewal, if we could find one, so that our server would still have support. And that’s how I came across Riverstone!"

    System Administrator
    Industrial Machinery Manufacturing
    Brookville, Ohio
    "If we hadn’t found Riverstone Technology, we would have spent almost $100,000 more on NetApp support."

    Manager of Information Technology
    Higher Education
    New Jersey
    "Just by leveraging Riverstone’s post-warranty support, we’ve been able to save several thousands of dollars–maybe even a hundred thousand–in hardware replacement costs."

    Director of IS Infrastructure
    Education
    Visalia, California
    "Sales people are usually a necessary evil we technicians must encounter and tolerate. But Kaylee was a JOY to work with, knowledgeable, professional, PROMPT. I cannot stress how much getting an immediate response weighed into my recommendation."

    IT Specialist
    Government Agency
    Arlington, Virginia
    "We used a different third party support company a couple years ago, and it was somewhat challenging to get them to even know who we were in terms of a client. I mean they did their job, I can’t say they didn’t. But not to the level or to the degree that Riverstone does."

    Assistant IT Director
    Government Administration
    Watkinsville, Georgia
    "Even though our storage array was working fine, HPE Nimble no longer supported it and told us our only option was to upgrade. I knew we couldn’t be the only ones in this same boat, and that’s when I came across Riverstone Technology."

    IT Manager
    International Missions Organization
    Colorado Springs, Colorado
    "As a nonprofit, it was amazing that we could afford this Nimble system in the first place. So we definitely don’t have the ability to refresh hardware every 6 or 7 years. With Riverstone’s help, we no longer have to."

    IT Manager
    International Missions Organization
    Colorado Springs, Colorado
    "The two most important things when it comes to support are quality of service and price. I say quality of service first, because sometimes what you pay for is what you get. And I'd rather pay a little more to get the high quality of service I continually receive from Riverstone Technology."

    Lead Consultant/Owner
    Information Technology & Services
    Wayne, NJ
    "We’ve got two full shelves, which equates to 48 spinning drives. Which, you know, that’s quite a few drives! And I just never know from year to year how many drives are gonna go out. NetApp direct support was charging $500 a drive–and we had 5 go out in one year–so it was getting pretty expensive. So having an annual support contact with Riverstone now, rather than paying on a per-incident basis, has been great."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "When we had some incidents with our EqualLogics, it was comforting to know we could fall back on Riverstone for Next Business Day parts."

    Senior Manager of IT
    Civil Engineering
    Acton, Massachusetts

      Tegile Third Party Maintenance

      Riverstone has a highly-trained team of certified engineers at the ready to troubleshoot any Tegile storage device issues. Our Tegile third party support team is uniquely qualified to serve you after your support contract runs out to continuously protect against downtime, permit scales on demand, and quickly adapt to any changing business needs. Furthermore, our support services enable organizations to cut the time, cost, and risk of managing enterprise storage. You don't have to buy new to reap the benefits of manufacturer offerings anymore – prolong the life of your IT assets and increase your return on capital investments today!

      Secure Your Tegile Maintenance Today

      WE SUPPORT & MAINTAIN THESE DELL COMPELLENT MODELS

      Dell EMC's Compellent enterprise data storage arrays deliver high performance with fewer drives, power, and space. Riverstone Technology is a leading provider of high-quality Compellent support, maintenance, and extended warranties. Riverstone Technology has elite level engineers that have decades of experience with Dell Compellent devices. Don't sacrifice your coverage and peace of mind because Dell has you stuck in a refresh cycle. Leverage our engineering team at a competitive price to extend the life of your Dell Compellent devices.

      Supported Compellent Devices:

      Image
      Don't panic. we've got you covered!

      Talk to Our Team

      We'll get the details on your Compellent system and current business needs so we can create the best solution for your company.

      Review Options

      We'll send you a free, non-obligatory quote detailing the equipment or service coverage you need to succeed.

      Select and Relax

      Once the quote is accepted you can relax knowing your business critical needs are handled by our team of expert engineers.

      Understanding EOSL - Extend Your Tegile Support

      Don't let support lapse on your Tegile storage array! Just because Tegile has deemed your system End of Service Life (EOSL) and has withdrawn support doesn't mean it's time for a costly upgrade. Most devices can function anywhere from 5 – 10 years beyond EOSL permitting the equipment is properly supported and maintained. This could go a long way in helping to postpone costly upgrades, reduce TCO, and improve ROI. Riverstone Technology can seamlessly extend support to keep your device covered for years after being abandoned by Tegile. The key to retaining your Tegile system for as long as possible is knowing in advance which devices will require ongoing maintenance and when. Stay on top of your warranty coverage and check out Riverstone’s Tegile EOSL database today!

      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.