quantum Third Party Support and Maintenance

Quantum Post-Warranty Support you can trust

More than 1500 companies have partnered with Riverstone Technology for exceptional data center support. Between our affordable rates, high-level engineers, and guaranteed four hour response window, we make sure our customers are valued and their expectations are exceeded. Our attentive team of service representatives are knowledgeable on Quantum Scalar devices old and new, and work closely with our extensive network of engineers to ensure any and every issue is addressed in a timely manner. Best of all, our standard pricing averages 40% - 80% less than any Quantum support contract. That’s another 10% more than other third party providers can offer!

Riverstone Technology is more than just another third party maintenance provider. We are a trusted advisor, and pride ourselves on ensuring the success of over 1500 data centers so all that’s left for our clients to do is focus on the continued success of their business. With us you get real people and our undivided attention, so you never feel like just another account number. 

Supported Quantum Storage Devices:

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Get Quantum Storage Support Today!

Dedicated Parts Depots

We have parts depots strategically positioned around the world for local delivery.

2000+ Companies Supported

You will join a network of over 2,000 companies Riverstone supports.

10,000+ Devices Under Coverage

We monitor and support over 10,000 devices world-wide.

2,000+ On-Site Expert Techs

We have more than 2,000 expert engineers ready to help when you need them.

What Customers Are Saying

"Kaylee was professional, detailed, responsive, and genuinely helpful. Correction IS not WAS."

IT Specialist
Government Agency
Arlington, Virginia
"Riverstone’s post-warranty support saved us from making a hasty decision–from purchasing something we weren’t really sure if we needed just yet."

Lead Information Technology Specialist (ITA)
Government Agency, Financial Services
Alexandria, Virginia
"Riverstone Technology offered us 90% savings on support in comparison with HPE Nimble."

IT Manager
Environmental Services
Seattle, Washington
"Riverstone sales and support have always been amazing with response time and quality of service. We appreciate being a business partner with them!"

Network and Server Administrator
Higher Education
Dickinson, North Dakota
"I have been using Riverstone Technology for my hardware warranty support for several years. Their cost for warranty services on server hardware is a strong sales point, but their service is even better. I have had a few untimely hardware failures and Riverstone saved the day! They have a fast response time, professional staff, and a courteous, efficient team eager to help. Also, my account manager is awesome."

Network Administrator
Industrial Machinery Manufacturing
Stafford, Texas
"Very aggressive pricing on mission critical support."

Information Technology Director
Newspapers
North Andover, Massachusetts
"After seeing where HP and Dell EMC’s prices were last year...and considering that they just keep increasing support rates as the machines get older, I realized it was time to go out and explore some of these third party support companies."

Senior Director of IT
Pharmaceuticals
Morrisville, North Carolina
"Between the customer service, the price, and all the positive reviews I read online, working with Riverstone was a no-brainer."

IT Manager
International Missions Organization
Colorado Springs, Colorado
"The savings we’ve achieved from utilizing Riverstone’s third party support services has allowed us to expand hardware in different areas – like production upgrades for memory and compute – so we’re not spending it all on support resources."

Vice President of IT and Distribution
Consumer Goods
Carthage, Missouri
"Most of our challenges with [COMPETITOR] have been with their monitoring solution. They use an OVA file that acts as sort of a middle man between our NetApp and their portal. And it always has challenges. Like if that thing reboots for whatever reason, it loses its network information. It’s just tedious. And they’ll fix it, and it’s band-aided, but then if that box bounces for whatever reason it loses the event flow again! And I was just tired of it. So in talking with Riverstone, there’s no agent that you guys are running, it’s just using the auto support. Which is really all you need. So that was integral in our decision to move to Riverstone."

Vice President of Information Technology
Real Estate
Fort Lauderdale, Florida

    What Customers Are Saying

    "I like the way Riverstone gets back with me very quickly, and I like that replacement drives arrive in good working condition. I’ve never had a problem with anything they’ve shipped me."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "We tried to pitch replacing the hardware and were told no. Then there was the discussion of moving all our systems into the cloud–it’s too expensive. So the most cost-effective option was to seek out a third-party warranty renewal, if we could find one, so that our server would still have support. And that’s how I came across Riverstone!"

    System Administrator
    Industrial Machinery Manufacturing
    Brookville, Ohio
    "Between the price, the punctual customer service, and the secondary recommendation from the federal court, we felt confident going with Riverstone Technology over other competitors."

    Court Systems Administrator
    Judiciary
    Central Valley (California)
    "Riverstone has the experience, the background, the pricing, the 24/7/4 support–I felt extremely confident renewing with them for another year of Dell third party maintenance."

    Senior Systems Administrator
    Oil & Energy
    Wake Forest, North Carolina
    "We couldn’t continue to operate our out-of-warranty EqualLogics without some type of support. Riverstone’s third party support services were the perfect solution for us."

    Senior Manager of IT
    Civil Engineering
    Acton, Massachusetts
    "HPE Nimble was looking for $23,000 for a 3-year term while Riverstone came in under $2,000 for 12 months of support. It was a no-brainer."

    IT Manager
    Environmental Services
    Seattle, Washington
    "What did Kaylee fail to do that she could improve upon? With all due respect to professionalism. “NOT A DAMN THING!!!!” Kaylee was PERFECT!!!!"

    IT Specialist
    Government Agency
    Arlington, Virginia
    "Riverstone Technology’s competitive pricing and impressive references made the decision to partner with them an easy yes!"

    Manager of Information Technology
    Higher Education
    New Jersey
    "Compared to the cost of buying a whole new Nimble storage array – which was our only option at that point – Riverstone helped us save a lot of money."

    IT Manager
    International Missions Organization
    Colorado Springs, Colorado
    "The savings we’ve achieved from utilizing Riverstone’s third party support services has allowed us to expand hardware in different areas – like production upgrades for memory and compute – so we’re not spending it all on support resources."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri

      Quantum Third Party Maintenance

      Riverstone has a highly-trained team of certified engineers at the ready to troubleshoot any Quantum Scalar system issues. Our Quantum third party support team is uniquely qualified to serve you after your support contract runs out to continuously protect against downtime, permit scales on demand, and quickly adapt to any changing business needs. Furthermore, our support services enable organizations to cut the time, cost, and risk of managing enterprise storage. You don't have to buy new to reap the benefits of manufacturer offerings anymore – prolong the life of your IT assets and increase your return on capital investments today!

      Secure Quantum third party Maintenance Today

      WE SUPPORT & MAINTAIN THESE DELL COMPELLENT MODELS

      Dell EMC's Compellent enterprise data storage arrays deliver high performance with fewer drives, power, and space. Riverstone Technology is a leading provider of high-quality Compellent support, maintenance, and extended warranties. Riverstone Technology has elite level engineers that have decades of experience with Dell Compellent devices. Don't sacrifice your coverage and peace of mind because Dell has you stuck in a refresh cycle. Leverage our engineering team at a competitive price to extend the life of your Dell Compellent devices.

      Supported Compellent Devices:

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      Don't panic. we've got you covered!

      Talk to Our Team

      We'll get the details on your Compellent system and current business needs so we can create the best solution for your company.

      Review Options

      We'll send you a free, non-obligatory quote detailing the equipment or service coverage you need to succeed.

      Select and Relax

      Once the quote is accepted you can relax knowing your business critical needs are handled by our team of expert engineers.

      Understanding EOSL - Extend Your Quantum Device's Useful Life

      Don't let support lapse on your Quantum Scalar Tape Library or Drives! Just because Quantum has deemed your system End of Service Life (EOSL) and has withdrawn support doesn't mean it's time for a costly upgrade. Most devices can function anywhere from 5 – 10 years beyond EOSL permitting the equipment is properly supported and maintained. This could go a long way in helping to postpone costly upgrades, reduce TCO, and improve ROI. Riverstone Technology can seamlessly pick up support to keep your device covered for years after being abandoned by Quantum. The key to retaining your infrastructure for as long as possible is knowing in advance which devices will require ongoing maintenance and when. Stay on top of your warranty coverage and check out Riverstone’s Quantum EOSL database today!

      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.