NetApp Third Party Support and Maintenance

NetApp Post-Warranty Support you can trust

More than 1500 companies have partnered with Riverstone Technology for exceptional data center support. Between our affordable rates, high-level engineers, and guaranteed four hour response window, we make sure our customers are valued and their expectations are exceeded. Our attentive team of service representatives are knowledgeable on NetApp devices old and new, and work closely with our extensive network of engineers to ensure any and every issue is addressed in a timely manner. Best of all, our standard pricing averages 80% less than any NetApp support contract. That’s another 10% more than other third party providers can offer!

Riverstone Technology is more than just another third party maintenance provider. We are a trusted advisor, and pride ourselves on ensuring the success of over 1500 data centers so all that’s left for our clients to do is focus on the continued success of their business. With us you get real people and our undivided attention, so you never feel like just another account number. 

Supported NetApp Devices:

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Get NetApp Support Today!

Dedicated Parts Depots
We have parts depots strategically positioned around the world for local delivery.
2000+ Companies Supported
You will join a network of over 2,000 companies Riverstone supports.
10,000+ Devices Under Coverage

We monitor and support over 10,000 devices world-wide.

2,000+ On-Site Expert Techs
We have more than 2,000 expert engineers ready to help when you need them.

What Customers Are Saying

"I like the way Riverstone gets back with me very quickly, and I like that replacement drives arrive in good working condition. I’ve never had a problem with anything they’ve shipped me."

IT Manager
Civil Engineering
Dallas, Texas
"On a scale of one to ten, I would rate the response of the engineer assigned to our case a twelve. He was there to help us throughout the whole process and his knowledge was simply phenomenal."

Director of Information Services
Direct Marketing & Communications
Concord, California
"Riverstone was there to help when our data center faced–what I would classify as–an extinction level event. We very well could have gone out of business if it weren’t for Riverstone’s exceptional engineers."

Director of Information Services
Direct Marketing & Communications
Concord, California
"We got three quotes from three different vendors, and Riverstone was at least $1,000 less for the very same level of support than their two competitors."

Storage/Virtualization Engineer
Hospital & Health Care
New York, New York
"We had dual air conditioner failures that left our data center completely in the dark. Once we brought everything back up, we realized one of our NetApp servers was dead. I reached out to our rep at NetApp begging for help and they just turned their back on us. So now I’m making phone calls and sending emails to anybody and everybody that does support, and to put it bluntly, Riverstone was the only company that got back to me. You know I’m telling people, ‘hey I’m down, I’m hard down and I’m willing to pay whatever it takes to get us back up’ and would get nothing back. I don’t know what I would have done if Riverstone didn’t respond to my message."

Director of Information Services
Direct Marketing & Communications
Concord, California
"For our 3 to 5 year old systems, first party support is really prohibitively expensive. But we still needed some sort of insurance that we're going to be able to fix them if they break. Because while the data is not what we would consider mission critical, it still helps our research operations. Third party support was the perfect, affordable solution to this dilemma."

Manager of Information Technology
Higher Education
New Jersey
"Riverstone’s call-home monitoring feature was first and foremost. And secondly was price. Obviously we needed them to get aggressive because the attractiveness of our previous provider was their price point. So we were able to get close enough in price to where that made Riverstone stand out as well. Finally, my service rep’s been great during the onboarding process and very communicative. So all in all that led us to say, hey let’s give you guys a whirl versus going down the extremely challenging, frustrating path of [COMPETITOR]."

Vice President of Information Technology
Real Estate
Fort Lauderdale, Florida
"Riverstone was able to provide me with affordable, on-site spares for our legacy NetApp system."

Infrastrcutre Engineer
Oil & Energy
Calgary, Alberta, Canada
"By self-insuring and maintaining on-site spare disks for our legacy NetApp system, we can continue to utilize the device for backup and vaulting without the involvement of NetApp."

Infrastructure Engineer
Oil & Energy
Calgary, Alberta, Canada
"Before we were under Riverstone support, I was having to do 90% of the work to get replacement drives. I would have to tell them the drive serial number and the unit serial number, then they would FedEx the drive, and then I would have to chase all the stuff down and get them involved. And most times I would have to go pick up the part, too! Riverstone has simplified the parts replacement process for me significantly."

IT Manager
Civil Engineering
Dallas, Texas

    What Customers Are Saying

    "Riverstone was able to provide me with affordable, on-site spares for our legacy NetApp system."

    Infrastrcutre Engineer
    Oil & Energy
    Calgary, Alberta, Canada
    "The two main reasons we went with Riverstone over other third party maintenance providers was one, their reasonable pricing, and two, their accommodating support levels."

    Storage/Virtualization Engineer
    Hospital & Health Care
    New York, New York
    "Riverstone was there to help when our data center faced–what I would classify as–an extinction level event. We very well could have gone out of business if it weren’t for Riverstone’s exceptional engineers."

    Director of Information Services
    Direct Marketing & Communications
    Concord, California
    "On a scale of one to ten, I would rate the response of the engineer assigned to our case a twelve. He was there to help us throughout the whole process and his knowledge was simply phenomenal."

    Director of Information Services
    Direct Marketing & Communications
    Concord, California
    "Some of the other places were almost as much as Riverstone for these NetApp drives with no technical support at all! So having help desk access plus hardware support helps me tremendously. Because I like my stuff to be under some type of a warranty where I don’t have to panic about getting a drive. Cause you lose a couple of them, and then you lose the array, and then you have to start from scratch."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "We had dual air conditioner failures that left our data center completely in the dark. Once we brought everything back up, we realized one of our NetApp servers was dead. I reached out to our rep at NetApp begging for help and they just turned their back on us. So now I’m making phone calls and sending emails to anybody and everybody that does support, and to put it bluntly, Riverstone was the only company that got back to me. You know I’m telling people, ‘hey I’m down, I’m hard down and I’m willing to pay whatever it takes to get us back up’ and would get nothing back. I don’t know what I would have done if Riverstone didn’t respond to my message."

    Director of Information Services
    Direct Marketing & Communications
    Concord, California
    "My engineers knew about 80% of what it took to get one of our NetApp arrays back up after our data center went dark. But it was that last 20% of domain knowledge we critically needed that Riverstone was able to help with."

    Director of Information Services
    Direct Marketing & Communications
    Concord, California
    "Before we were under Riverstone support, I was having to do 90% of the work to get replacement drives. I would have to tell them the drive serial number and the unit serial number, then they would FedEx the drive, and then I would have to chase all the stuff down and get them involved. And most times I would have to go pick up the part, too! Riverstone has simplified the parts replacement process for me significantly."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "Great prices on used hardware. Fantastic follow-up. Excellent results."

    Infrastructure Engineer
    Oil & Energy
    Calgary, Alberta, Canada
    "Riverstone has been a great option to provide certified, pre-owned hardware for our aging NetApp storage equipment."

    Infrastructure Engineer
    Oil & Energy
    Calgary, Alberta, Canada

      NetApp Third Party Maintenance

      Riverstone has a highly-trained team of certified engineers at the ready to troubleshoot any NetApp storage device issues. Our NetApp third party support team is uniquely qualified to serve you after your support contract runs out to continuously protect against downtime, permit scales on demand, and quickly adapt to any changing business needs. Furthermore, our support services enable organizations to cut the time, cost, and risk of managing enterprise storage. You don't have to buy new to reap the benefits of manufacturer offerings anymore – prolong the life of your IT assets and increase your return on capital investments today!

      Secure Your NetApp Maintenance Today

      WE SUPPORT & MAINTAIN THESE DELL COMPELLENT MODELS

      Dell EMC's Compellent enterprise data storage arrays deliver high performance with fewer drives, power, and space. Riverstone Technology is a leading provider of high-quality Compellent support, maintenance, and extended warranties. Riverstone Technology has elite level engineers that have decades of experience with Dell Compellent devices. Don't sacrifice your coverage and peace of mind because Dell has you stuck in a refresh cycle. Leverage our engineering team at a competitive price to extend the life of your Dell Compellent devices.

      Supported Compellent Devices:

      Dell Compellent NX3000 Post-Warranty Maintenance by Riverstone Technology
      Don't panic. we've got you covered!

      Talk to Our Team

      We'll get the details on your Compellent system and current business needs so we can create the best solution for your company.

      Review Options

      We'll send you a free, non-obligatory quote detailing the equipment or service coverage you need to succeed.

      Select and Relax

      Once the quote is accepted you can relax knowing your business critical needs are handled by our team of expert engineers.

      Understanding EOSL - Extend Your NetApp Support

      Don't let support lapse on your NetApp equipment! Just because NetApp has deemed your NetApp storage device End of Service Life (EOSL) and has withdrawn support doesn't mean it's time for a costly upgrade. Most devices can function anywhere from 5 – 10 years beyond EOSL permitting the equipment is properly supported and maintained. This could go a long way in helping to postpone costly upgrades, reduce TCO, and improve ROI. Riverstone Technology can seamlessly extend support to keep your device covered for years after being abandoned by NetApp. The key to retaining your NetApp infrastructure for as long as possible is knowing in advance which devices will require ongoing maintenance and when. Stay on top of your warranty coverage and check out Riverstone’s NetApp EOSL database today!

      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.

      WE SUPPORT AND MAINTAIN THESE NetApp MODELS

      Explore NetApp Models We Support
      • DS 2246
      • DS 4243
      • FAS200
      • FAS250
      • FAS270
      • FAS2020
      • FAS2040
      • FAS2050
      • FAS2220
      • FAS2240
      • FAS2520
      • FAS3020
      • FAS3040
      • FAS3050
      • FAS3070
      • FAS3140
      • FAS3160
      • FAS3170
      • FAS3210
      • FAS3220
      • FAS3240
      • FAS3250
      • FAS3270
      • FAS6030
      • FAS6040
      • FAS6070
      • FAS6080
      • FAS6210
      • FAS6220
      • FAS6240
      • FAS6250
      • FAS6280
      • FAS6290
      • FAS8020
      • FAS8020c
      • FAS8040
      • FAS8040c
      • FAS8060
      • FAS8060c
      • V3020
      • V3040
      • V3050
      • V3070
      • V3140
      • V3160
      • V3170
      • V3210
      • V3220
      • V3240
      • V3250
      • V3270
      • N3150
      • N3220
      • N3240
      • N3300
      • N3400
      • N3600
      • N3700
      • N5200
      • N5300
      • N5500
      • N5600
      • N6040
      • N6060
      • N6070
      • N6210
      • N6240
      • N6270
      • N6070
      • N7600
      • N7700
      • N7800
      • N7900
      • N7950T