IBM Storage Third Party Support and Maintenance

IBM Storage Post-Warranty Support you can trust

More than 1500 companies have partnered with Riverstone Technology for exceptional data center support. Between our affordable rates, high-level engineers, and guaranteed four hour response window, we make sure our customers are valued and their expectations are exceeded. Our attentive team of service representatives are knowledgeable on IBM storage devices old and new, and work closely with our extensive network of engineers to ensure any and every issue is addressed in a timely manner. Best of all, our standard pricing averages 80% less than any IBM support contract. That’s another 10% more than other third party providers can offer!

Riverstone Technology is more than just another third party maintenance provider. We are a trusted advisor, and pride ourselves on ensuring the success of over 1500 data centers so all that’s left for our clients to do is focus on the continued success of their business. With us you get real people and our undivided attention, so you never feel like just another account number. 

Supported IBM Storage Devices:

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Dedicated Parts Depots
We have parts depots strategically positioned around the world for local delivery.
2000+ Companies Supported
You will join a network of over 2,000 companies Riverstone supports.
10,000+ Devices Under Coverage

We monitor and support over 10,000 devices world-wide.

2,000+ On-Site Expert Techs
We have more than 2,000 expert engineers ready to help when you need them.

What Customers Are Saying

"Our support with HPE Nimble was ending but the renewal contract they offered us was about half of the initial purchase price of the system. With Riverstone we were able to save about $21,000."

IT Manager
Environmental Services
Seattle, Washington
"The experience I’ve had with Riverstone…I would say they go above and beyond. They’re very quick in responding, and they just take care of what needs to be replaced."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"We couldn’t continue to operate our out-of-warranty EqualLogics without some type of support. Riverstone’s third party support services were the perfect solution for us."

Senior Manager of IT
Civil Engineering
Acton, Massachusetts
"The industry norm can vary greatly from company to company, and quite badly in some instances. But Riverstone has been quite good to deal with, reasonably quick in replies to quote requests."

Sales and Accounts Director
Computer and Network Security
London, United Kingdom
"Sales people are usually a necessary evil we technicians must encounter and tolerate. But Kaylee was a JOY to work with, knowledgeable, professional, PROMPT. I cannot stress how much getting an immediate response weighed into my recommendation."

IT Specialist
Government Agency
Arlington, Virginia
"The engineers and dispatch team are top notch. Quick turnaround and very knowledgeable staff. Wish I found them before compared to other support I used to have with other vendors. Highly recommend Riverstone Technology for all your hardware support needs."

Lead Consultant
Information Technology & Services
Wayne, New Jersey
"Working with Kaylee is what’s made my first experience with third party support so exceptional. I can’t speak highly enough about how responsive, understanding, and helpful she’s been."

Customer Success Manager
Information Technology & Services
Sunnyvale, California
"Many newspapers face challenges in today’s day and age. So any costs that we can save while still receiving premium support is great for us."

Information Technology Director
Newspapers
North Andover, Massachusetts
"I had used [competitor] for several years prior. But their merger with [competitor] has caused some frustrations in recent weeks/months. About a week before I made the decision to switch to Riverstone I was quite sure I would not switch. Then our new vendor made a few more errors regarding quotes being wrong, and in one case telling me they were not allowed to sell me a refurb server with support on a single quote. I was just frustrated. I would not have sought to replace them in this situation, but Riverstone had reached out at the right time and the costs were very similar. And Riverstone's HQ being in Atlanta is nice as our critical gear is in Atlanta."

Principle Systems Engineer
Apparel & Fashion
Atlanta, Georgia
"After our first two drive failures, Riverstone’s tech suggested he send out two this time and we keep one on the shelf–that way if it happens again I can do the repair myself right away. Now I don’t even have to wait the 24 hours for NBD parts–I can be up and running in 2 or 3 hours."

Chief Information Officer
Consumer Goods
Lakewood, New Jersey

    What Customers Are Saying

    "Before we were under Riverstone support, I was having to do 90% of the work to get replacement drives. I would have to tell them the drive serial number and the unit serial number, then they would FedEx the drive, and then I would have to chase all the stuff down and get them involved. And most times I would have to go pick up the part, too! Riverstone has simplified the parts replacement process for me significantly."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "For me to go out and order the drives, then install them, and chase things down...it’s pretty difficult for one person. So I like my stuff being under warranty with Riverstone–where I don’t have to do 90% of the work to get a replacement drive. Cause you lose a couple of them, and then you lose the array, and then you have to start from scratch."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "Riverstone’s pricing was so low I got to thinking it might be too good to be true! But then I realized if you guys weren’t capable of doing the job–which I think you are–for that price I could probably still repair the system myself, buy something refurbished, put it in my environment, and still be ahead of the game! So it was a pretty easy decision."

    Senior Director of IT
    Pharmaceuticals
    Morrisville, North Carolina
    "Riverstone wasn’t trying to sell us on-site services or anything like that. It’s literally just a place where I can go if I have a failure of a component and get a part generally within a day or two."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri
    "I had used [competitor] for several years prior. But their merger with [competitor] has caused some frustrations in recent weeks/months. About a week before I made the decision to switch to Riverstone I was quite sure I would not switch. Then our new vendor made a few more errors regarding quotes being wrong, and in one case telling me they were not allowed to sell me a refurb server with support on a single quote. I was just frustrated. I would not have sought to replace them in this situation, but Riverstone had reached out at the right time and the costs were very similar. And Riverstone's HQ being in Atlanta is nice as our critical gear is in Atlanta."

    Principle Systems Engineer
    Apparel & Fashion
    Atlanta, Georgia
    "With Dell, they ask you all these questions. You have to go through the whole process of ‘what happened, what’s the error’... just too many questions. But with Riverstone it’s as simple as ‘we have a bad hard drive, here’s the information, please replace it’. And you guys just take care of it."

    Assistant IT Director
    Government Administration
    Watkinsville, Georgia
    "The engineer that was engaged to give us a demo of the support dashboard was very personable and knowledgeable – it was all-around a good experience and ultimately sold us on Riverstone."

    Court Systems Administrator
    Judiciary
    Central Valley (California)
    "The two main reasons we went with Riverstone over other third party maintenance providers was one, their reasonable pricing, and two, their accommodating support levels."

    Storage/Virtualization Engineer
    Hospital & Health Care
    New York, New York
    "I have one sales rep that had sent me two FINAL NOTICE requests and several RESPONSE REQUESTED for servers that are not even my equipment. Which with that kind of attitude I ignore because it’s almost comical to watch the reaction."

    IT Specialist
    Government Agency
    Arlington, Virginia
    "Amazing company! They are always quick to respond to all our needs. We have used Riverstone on multiple occasions. We have sold them some of our older equipment, and we use them for 3rd party hardware support. We had a hardware issue in the past and received parts very quickly. I highly recommend them to anyone wanting great service and a great business partner."

    Senior Systems Engineer
    Hospital & Health Care
    Lincoln, Nebraska

      IBM Storage Third Party Maintenance

      Riverstone has a highly-trained team of certified engineers at the ready to troubleshoot any IBM storage device issues. Our IBM third party maintenance team is uniquely qualified to serve you after your support contract runs out to continuously protect against downtime, permit scales on demand, and quickly adapt to any changing business needs. Furthermore, our support services enable organizations to cut the time, cost, and risk of managing enterprise storage. You don't have to buy new to reap the benefits of manufacturer offerings anymore – prolong the life of your IT assets and increase your return on capital investments today!

      Secure Your IBM Maintenance Today

      WE SUPPORT & MAINTAIN THESE DELL COMPELLENT MODELS

      Dell EMC's Compellent enterprise data storage arrays deliver high performance with fewer drives, power, and space. Riverstone Technology is a leading provider of high-quality Compellent support, maintenance, and extended warranties. Riverstone Technology has elite level engineers that have decades of experience with Dell Compellent devices. Don't sacrifice your coverage and peace of mind because Dell has you stuck in a refresh cycle. Leverage our engineering team at a competitive price to extend the life of your Dell Compellent devices.

      Supported Compellent Devices:

      Dell Compellent NX3000 Post-Warranty Maintenance by Riverstone Technology
      Don't panic. we've got you covered!

      Talk to Our Team

      We'll get the details on your Compellent system and current business needs so we can create the best solution for your company.

      Review Options

      We'll send you a free, non-obligatory quote detailing the equipment or service coverage you need to succeed.

      Select and Relax

      Once the quote is accepted you can relax knowing your business critical needs are handled by our team of expert engineers.

      Understanding EOSL - Extend Your IBM Storage Support

      Don't let support lapse on your IBM storage systems! Just because IBM has deemed your device End of Service Life (EOSL) and has withdrawn support doesn't mean it's time for a costly upgrade. Most storage devices can function anywhere from 5 – 10 years beyond EOSL permitting the equipment is properly supported and maintained. This could go a long way in helping to postpone costly upgrades, reduce TCO, and improve ROI. Riverstone Technology can seamlessly pick up support to keep your IBM storage system covered for years after being abandoned by IBM. The key to retaining your infrastructure for as long as possible is knowing in advance which devices will require ongoing maintenance and when. Stay on top of your warranty coverage and check out Riverstone’s IBM EOSL database today!

      IBM Storage EOSL Products

      Check Your IBM Device's EOSL Date Today!
      Get a Quote Today!
      We Have You Covered

      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.