EMC Storage Maintenance & Support

World Class EMC Third Party Storage Device Maintenance and Support Provided by Riverstone Technology

Riverstone Technology offers flexible EMC support, maintenance and warranty services to keep your equipment for as long as you need it.

We offer our clients the ability to extend the life of EMC systems while still having access to expert level engineers taking care of any extended coverage needs. We extend coverage to both current and End Of Life (EOL) models including VNX, Clariion, and more.

EMC THIRD PARTY STORAGE SUPPORT

Our third-party EMC support and maintenance services are streamlined for your convenience. Working with Riverstone, your EMC post warranty support is quick and personal. We will proactively resolve any technical questions and manage and optimize your legacy EMC environment.

What Customers Are Saying

"Riverstone’s third party support has been a great solution for stretching out the life of our last few on-prem Dell EMC devices as we work on completing a total cloud migration."

Senior Technology Infrastructure Specialist
Insurance
Renton, Washington
"We’re so happy with Riverstone because there've been a couple of times where we had bad drives in our NAS. So we just call it in, a new drive gets sent out with next-day shipping, we swap it out and we’re good to go! That’s all we need and it’s been really great!"

IT Manager
Hospitality
Miami Beach, Florida
"I used to deal with [COMPETITOR NAME REDACTED] and some other guys around here but they just charge too much money. And some of them don’t even want to partner with you unless the contract is for $25,000 or more! I mean they don’t even want to talk to you."

Company Owner
Manufacturing
Marietta, Georgia
"We talked to a couple of companies back in 2018 when we needed third party support on some post-warranty VNXes, and it just seemed to be an easier conversation with Riverstone. We’ve been with them ever since."

Senior Technology Infrastructure Specialist
Insurance
Renton, Washington
"Bradley has been a pleasure to deal with and bailed me out a few times on parts. I hope we can do more with he and Riverstone."

Director of Information Technology, Enterprise Infrastructure
Maritime Transport
Elizabeth, New Jersey
"Very aggressive pricing on mission critical support."

Information Technology Director
Newspapers
North Andover, Massachusetts
"If you’re in need of quick quote turnarounds on affordable IT equipment, Riverstone Technology is the provider for you."

Manager
Real Estate
North York, Ontario
"Our previous provider’s pricing was continuing to go up and they were starting to nickel and dime us a little bit. So we gave Riverstone a shot instead and we’re looking forward to working with them!"

IT Manager
Construction
Conyers, Georgia
"Since 2018 we’ve opened a few tickets with Riverstone and the technical resolution has been good on all of them. It was always prompt, and we’ve never had an issue."

Senior Technology Infrastructure Specialist
Insurance
Renton,
"My first experience working head-to-head with Riverstone was with one of their EMC engineers. We hadn’t upgraded our firmware in quite a long time, so we needed someone to hold our hand as we went through the process. And Jeremy was great! He gave us the confidence that we were doing everything right. He explained everything that was going on at the time, he carefully walked us through it, and we got our firmware up to date! And there were no blips, bleeps, or problems along the way."

Information Technology Director
Newspapers
North Andover, Massachusetts

    What Customers Are Saying

    "There were two things that led us to look at third party support; one, the rising cost from Dell EMC to cover our VNXe’s, and two, Dell EMC announcing End of Life on our VNXe’s. Because right now we’re not in a position to replace that hardware, and it still obviously has a decent life to it. So I reached out to Riverstone to see if they could help. They could, and the pricing was good, so we decided to pursue it!"

    Information Technology Director
    Newspapers
    North Andover, Massachusetts
    "He [Brad] is very responsive. The other two companies I was dealing with weren’t very responsive."

    Company Owner
    Manufacturing
    Marietta, Georgia
    "Riverstone’s immediate response to my RFQ was instrumental in my decision to go with them over other hardware providers."

    Manager
    Real Estate
    North York, Ontario
    "Our previous provider’s pricing was continuing to go up and they were starting to nickel and dime us a little bit. So we gave Riverstone a shot instead and we’re looking forward to working with them!"

    IT Manager
    Construction
    Conyers, Georgia
    "Being that Riverstone is a third-party I did check out some of their references, but I got nothing but good responses in return. So we’re looking forward to working with Riverstone for our EMC VNXe post-warranty support!"

    Information Technology Director
    Newspapers
    North Andover, Massachusetts
    "My first experience working head-to-head with Riverstone was with one of their EMC engineers. We hadn’t upgraded our firmware in quite a long time, so we needed someone to hold our hand as we went through the process. And Jeremy was great! He gave us the confidence that we were doing everything right. He explained everything that was going on at the time, he carefully walked us through it, and we got our firmware up to date! And there were no blips, bleeps, or problems along the way."

    Information Technology Director
    Newspapers
    North Andover, Massachusetts
    "Many newspapers face challenges in today’s day and age. So any costs that we can save while still receiving premium support is great for us."

    Information Technology Director
    Newspapers
    North Andover, Massachusetts
    "Dell EMC wanted a lot more money to provide support for this environment. They were looking for almost $5,000 a year and you guys came in at $1,600!"

    President
    Managed Service Provider
    Greater Chicago Area
    "Riverstone’s third party support has been a great solution for stretching out the life of our last few on-prem Dell EMC devices as we work on completing a total cloud migration."

    Senior Technology Infrastructure Specialist
    Insurance
    Renton, Washington
    "Since 2018 we’ve opened a few tickets with Riverstone and the technical resolution has been good on all of them. It was always prompt, and we’ve never had an issue."

    Senior Technology Infrastructure Specialist
    Insurance
    Renton,

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.