Data Domain Storage Maintenance & Support

Riverstone Technology offers global Data Domain storage support, maintenance, and warranty services for post-warranty, End of Life, and even End of Service Life devices. We provide customers like you with the ability to extend the life of your systems while providing expert level storage engineering at a fraction of the cost.

Support for EMC Data Domain storage devices is now a rising issue as most are being left behind by the manufacturer and creating the need for third party providers to offer end-of-service life support. We assist with multiple-location or single-location warranty and support services to EOL and EOSL models. Riverstone specializes in supporting Data Domain storage devices with significant reductions in cost that save our customers millions of dollars per year. Partner with us for tailored support solutions that save up to 80% compared to EMC Data Domain or standard reseller pricing.

World Class Data Domain Storage Support Provided by Riverstone Technology

Data Domain THIRD PARTY STORAGE SUPPORT

Our third-party Data Domain support and maintenance services are streamlined for your convenience. Working with Riverstone, your Data Domain storage post-warranty support is quick and personal. We will proactively resolve any technical questions and manage and optimize your legacy Data Domain environment.

What Customers Are Saying

"Brad called me right back–he was a nice guy and Riverstone was able to do exactly what we needed. There was no reason to look anywhere else."

Senior Account Executive
Information Technology & Services
Kittery, Maine
"You talk to enough sales reps over time to understand whether they really want to help you or they just want to make money. And it seemed like Riverstone actually wanted to help us and wanted to build a relationship."

Court Systems Administrator
Judiciary
Central Valley (California)
"I would recommend Riverstone Technology to any company seeking out third party support services."

Senior Manager of IT
Civil Engineering
Acton, Massachusetts
"Brad has been an absolute pleasure to work with. He answers the phone, calls me back, responds to my emails – he’s been very very communicative."

Senior Account Executive
Information Technology & Services
Kittery, Maine
"Riverstone was flexible enough to allow us to actually pay for our contract now, but not have support start for another three months. This was helpful in getting the project off my plate while still giving us a couple weeks of overlap between our HP warranty and Riverstone's."

Chief Information Officer
Hospital & Health Care
Columbia, Missouri
"Even though our storage array was working fine, HPE Nimble no longer supported it and told us our only option was to upgrade. I knew we couldn’t be the only ones in this same boat, and that’s when I came across Riverstone Technology."

IT Manager
International Missions Organization
Colorado Springs, Colorado
"Between the price, the punctual customer service, and the secondary recommendation from the federal court, we felt confident going with Riverstone Technology over other competitors."

Court Systems Administrator
Judiciary
Central Valley (California)
"We were a bit surprised by the End of Service Life announcement from our vendor on our Quantum tape library. We didn’t know it was approaching EOSL so quickly, and suddenly we were unable to renew support. So that’s when we searched around for third-party coverage and found Riverstone!"

Senior Systems Administrator
Higher Education
Elizabethtown, Pennsylvania
"Working with Riverstone saved us about $3,000 over last year’s support costs for our Dell, HP, and Fujitsu equipment."

Systems Administrator
Government Administration
Memphis, Tennessee
"Just by leveraging Riverstone’s post-warranty support, we’ve been able to save several thousands of dollars–maybe even a hundred thousand–in hardware replacement costs."

Director of IS Infrastructure
Education
Visalia, California

    What Customers Are Saying

    "Riverstone Technology has been an excellent resource for affordable, Hitachi third party support."

    Senior Account Executive
    Information Technology & Services
    Kittery, Maine
    "Working with Kaylee is what’s made my first experience with third party support so exceptional. I can’t speak highly enough about how responsive, understanding, and helpful she’s been."

    Customer Success Manager
    Information Technology & Services
    Sunnyvale, California
    "Riverstone has not only allowed us to extend the useful life of our Nimble storage array, but also avoid a $60,000 hardware upgrade expenditure."

    IT Manager
    International Missions Organization
    Colorado Springs, Colorado
    "It’s kind of like working with a ‘minor league’ Dell support! You know, you have all the capabilities of the manufacturer–you’re just not Dell."

    Senior Systems Administrator
    Oil & Energy
    Wake Forest, North Carolina
    "Some of the other places were almost as much as Riverstone for these NetApp drives with no technical support at all! So having help desk access plus hardware support helps me tremendously. Because I like my stuff to be under some type of a warranty where I don’t have to panic about getting a drive. Cause you lose a couple of them, and then you lose the array, and then you have to start from scratch."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "My experience with Riverstone so far has been really well. The onboarding process went pretty seamlessly pretty quickly, and Bradley was really great. So far so good!"

    Computer Systems Engineer
    Elementary and Secondary Schools
    Laurens, South Carolina
    "We’re so happy with Riverstone because there've been a couple of times where we had bad drives in our NAS. So we just call it in, a new drive gets sent out with next-day shipping, we swap it out and we’re good to go! That’s all we need and it’s been really great!"

    IT Manager
    Hospitality
    Miami Beach, Florida
    "Riverstone wasn’t trying to sell us on-site services or anything like that. It’s literally just a place where I can go if I have a failure of a component and get a part generally within a day or two."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri
    "After having looked at your pricing I’m asking myself ‘why in the world didn’t I look into third party coverage before?’ because you guys are way more competitive than HPE Nimble."

    Chief Information Officer
    Hospital & Health Care
    Columbia, Missouri
    "After talking to Dell, we saw Riverstone could cover us at much better price."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts
      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts
      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered

      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.