DELL Storage Maintenance & Support
Riverstone Technology offers global Dell storage support, maintenance and warranty services for current new models or for end of life (EOL) devices. We provide customers like you with the ability to extend the life of your systems while providing expert level storage engineering at a fraction of the cost.
Support for Dell Servers are now a rising issue as most are being left behind by the manufacturer and creating the need for third party support to offer end-of-service life (EOSL). We assist with multiple-location or single-location warranty and support services to both current and End Of Life (EOL) models. Riverstone specializes in supporting Dell Servers and Dell Storage with significant reductions in cost that save our customers millions of dollars per year. Partner with us for tailored support solutions saving up to 90% compared to manufacturer or standard reseller pricing.
Dell THIRD PARTY STORAGE SUPPORT
Our third-party DELL support and maintenance services are streamlined for your convenience. Working with Riverstone, your DELL post warranty support is quick and personal. We will proactively resolve any technical questions and manage and optimize your legacy DELL environment.
Flexible support levels for your needs
24 x 7 x 4
24x7 Help Desk
24x7 Monitoring
(if applicable)4 Hour Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
24 x 7 x NBD
24x7 Help Desk
24x7 Monitoring
(if applicable)Next Business Day Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8 x 5 x NBD
8am-5pm Help Desk
8am-5pm Monitoring
(if applicable)Next Business Day Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.
NBD Parts Only
8am - 5pm Assistance
Next Business Day Response Window
Email Ticketing
On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8AM - 5PM service for next business day parts replacement.
Get a Quote Today!
We Have You Covered
Global Coverage
We can service your equipment no matter where your data center is located.
Certified Engineers
Our certified support engineers will hold your hand through any issues that arise.
Up to 80% SAVINGS ON POST WARRANTY SUPPORT
Our Standard pricing averages 80% less than most manufacturers for support services.
On-site Engineers
We employ and contract 2000+ engineers throughout most major cities worldwide.
4 Hour Response Time
Gain access to a certified engineer within 4 hours of issue.
Flexible Support Packages
We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.