DELL Storage Maintenance & Support

Riverstone Technology offers global Dell storage support, maintenance and warranty services for current new models or for end of life (EOL) devices. We provide customers like you with the ability to extend the life of your systems while providing expert level storage engineering at a fraction of the cost.

Support for Dell Servers are now a rising issue as most are being left behind by the manufacturer and creating the need for third party support to offer end-of-service life (EOSL). We assist with multiple-location or single-location warranty and support services to both current and End Of Life (EOL) models. Riverstone specializes in supporting Dell Servers and Dell Storage with significant reductions in cost that save our customers millions of dollars per year. Partner with us for tailored support solutions saving up to 90% compared to manufacturer or standard reseller pricing.

World Class Dell Third Party Storage Device Maintenance and Support Provided by Riverstone Technology

Dell THIRD PARTY STORAGE SUPPORT

Our third-party DELL support and maintenance services are streamlined for your convenience. Working with Riverstone, your DELL post warranty support is quick and personal. We will proactively resolve any technical questions and manage and optimize your legacy DELL environment.

What Customers Are Saying

"The only way Dell would provide coverage for our two tape libraries is if we paid for a year of retroactive support dating back to April 2020. With Riverstone, not only is the yearly support rate more affordable, we were able to avoid paying about $2000 for that year of backdating."

IT Architect
Oil & Energy
Alberta, Canada
"While Dell was willing to offer a significant discount, they still wanted us to get support back to April 2020–the date our equipment was last under coverage. It just didn’t make sense to pay for a past year of unsupported time. But with Riverstone, a lapse in coverage like that doesn’t matter–you only pay for the time in which equipment is under support."

IT Architect
Oil & Energy
Alberta, Canada
"The only metrics we really care about when it comes to hardware support are one, how quickly can we get parts sourced, and two, how willing is the tech support team to work with us. And on both fronts Riverstone has exceeded expectations."

Chief Information Officer
Consumer Goods
Lakewood, New Jersey
"If Kaylee’s representation of your company is any reflection on the services provided. I have no doubt we will be very happy with your firm."

IT Specialist
Government Agency
Arlington, Virginia
"I would definitely recommend Riverstone Technology to anyone looking for a ‘no headaches’ third party support experience."

Chief Information Officer
Consumer Goods
Lakewood, New Jersey
"Partnering with Riverstone has allowed us to avoid paying Dell $2000 worth of backlog pay for a lapse in coverage back in 2020."

IT Architect
Oil & Energy
Alberta, Canada
"With Dell, they ask you all these questions. You have to go through the whole process of ‘what happened, what’s the error’... just too many questions. But with Riverstone it’s as simple as ‘we have a bad hard drive, here’s the information, please replace it’. And you guys just take care of it."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"We’ve had 2 or 3 support incidents in which a Riverstone tech had to come onsite and each time was a positive experience."

Chief Information Officer
Consumer Goods
Lakewood, New Jersey
"After our first two drive failures, Riverstone’s tech suggested he send out two this time and we keep one on the shelf–that way if it happens again I can do the repair myself right away. Now I don’t even have to wait the 24 hours for NBD parts–I can be up and running in 2 or 3 hours."

Chief Information Officer
Consumer Goods
Lakewood, New Jersey
"The experience I’ve had with Riverstone…I would say they go above and beyond. They’re very quick in responding, and they just take care of what needs to be replaced."

Assistant IT Director
Government Administration
Watkinsville, Georgia

    What Customers Are Saying

    "I would recommend Riverstone Technology to any company seeking out third party support services."

    Senior Manager of IT
    Civil Engineering
    Acton, Massachusetts
    "I would definitely recommend Riverstone Technology to anyone looking for a ‘no headaches’ third party support experience."

    Chief Information Officer
    Consumer Goods
    Lakewood, New Jersey
    "The engineers and dispatch team are top notch. Quick turnaround and very knowledgeable staff. Wish I found them before compared to other support I used to have with other vendors. Highly recommend Riverstone Technology for all your hardware support needs."

    Lead Consultant
    Information Technology & Services
    Wayne, New Jersey
    "Kaylee was professional, detailed, responsive, and genuinely helpful. Correction IS not WAS."

    IT Specialist
    Government Agency
    Arlington, Virginia
    "My account rep at Riverstone has always covered every need and question with great response times."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri
    "Kaylee followed up at reasonable intervals and was always sympathetic and understanding of the process of government approval for this request. She was attentive but not pressuring."

    IT Specialist
    Government Agency
    Arlington, Virginia
    "As a government entity, we’re required to get quotes from at least three vendors minimum. We chose Riverstone Technology because they came in with the best bid by a significant amount."

    Systems Administrator
    Government Administration
    Memphis, Tennessee
    "So many support providers are like, ‘you’ve got this one option and that’s it’. But with Riverstone, it felt like they were willing to put together a service plan no matter what it took to work for our needs."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri
    "Dell had suddenly sunset their support on the EqualLogic models we relied on. So that brought about a search to find someone that could support our systems beyond end-of-service-life. And fortunately that’s when we found Riverstone!"

    Senior Systems Administrator
    Oil & Energy
    Wake Forest, North Carolina
    "Responsiveness—especially in IT—is critical. At least it’s very important. Especially for me, because I don’t want to have to stay on top of somebody asking ‘hey, what’s going on with the part?' But with Riverstone, you guys just take care of it."

    Assistant IT Director
    Government Administration
    Watkinsville, Georgia

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.