Third Party Storage Maintenance

The leader for expert level storage support, maintenance & warranty services

Post-Warranty Third Party Storage Support

Riverstone Technology specializes in flexible storage maintenance, support and warranty services for most all major original equipment manufacturer (OEM) branded storage devices including EMC, Dell, NetApp, Hitachi, HP, and IBM.

Looking to Extend your End Of Support Coverage?
We provide our customers with options to extend their support through our proven third party maintenance and support division. Customer's today are looking for options to extend the life of their equipment without sacrificing quality. Whether systems have been determined End-Of-Service Life (EOSL) or also known as End Of Life (EOL) or if the equipment has reached its original contract expiration date, Riverstone can provide you with quality third party support and maintenance options.

World Class Third Party Storage Device Maintenance and Support Provided by Riverstone Technology

Storage Support Renewal Pricing Going Up? We Can Help

Don't be fooled by the increase in support costs from the major storage providers. If you have seen huge support cost hikes regarding your support contract renewal then Contact Us to get an analysis of what options may be available to you.

Riverstone Technology is able to support our customers with tailored support solutions, saving customers up to 90% compared to manufacturer offerings.

Storage Brands We Support

NetApp Storage Device Maintenance and Support Provieded by Riverstone Technology
DELL Storage Device Maintenance and Support Provieded by Riverstone Technology
HP Storage Device Maintenance and Support Provieded by Riverstone Technology
Dell EMC Storage Device Maintenance and Support Provieded by Riverstone Technology
Hitachi Storage Device Maintenance and Support Provieded by Riverstone Technology
IBM Storage Device Maintenance and Support Provieded by Riverstone Technology
IBM Storage Device Maintenance and Support Provieded by Riverstone Technology

RIVERSTONE Support locations

Our third party maintenance, support and warranty team supports every major city location all across the globe. Riverstone manages all global operations out of the United States and uses smaller warehousing to provide our local field engineers with parts for any equipment that needs to be replaced. Request Your Location Coverage and we will verify that we are in your area.

What Customers Are Saying

"It was one of those things where we essentially had to put a ‘bandaid’ on our existing infrastructure to keep it going until we got approved for budgeting to upgrade SANs. Riverstone has helped us make do with our end-of-service-life EqualLogics until that time comes."

Senior Systems Administrator
Oil & Energy
Wake Forest, North Carolina
"After having looked at your pricing I’m asking myself ‘why in the world didn’t I look into third party coverage before?’ because you guys are way more competitive than HPE Nimble."

Chief Information Officer
Hospital & Health Care
Columbia, Missouri
"There were two things that led us to look at third party support; one, the rising cost from Dell EMC to cover our VNXe’s, and two, Dell EMC announcing End of Life on our VNXe’s. Because right now we’re not in a position to replace that hardware, and it still obviously has a decent life to it. So I reached out to Riverstone to see if they could help. They could, and the pricing was good, so we decided to pursue it!"

Information Technology Director
Newspapers
North Andover, Massachusetts
"We asked for 1 and 3-year quote comparisons, a demo, our year-over-year savings, and our straight percentage off the top. And Riverstone got all of that information back to us by next day!"

Court Systems Administrator
Judiciary
Central Valley (California)
"Being new to both third party support and Riverstone as an organization, I was initially a bit skeptical. But after learning a little bit more about their company–along with the low pricing and extended support capabilities–I felt extremely comfortable moving forward with them."

Senior Director of IT
Pharmaceuticals
Morrisville, North Carolina
"The two main reasons we went with Riverstone over other third party maintenance providers was one, their reasonable pricing, and two, their accommodating support levels."

Storage/Virtualization Engineer
Hospital & Health Care
New York, New York
"Working with Riverstone saved us about $3,000 over last year’s support costs for our Dell, HP, and Fujitsu equipment."

Systems Administrator
Government Administration
Memphis, Tennessee
"Issue resolved right away, good communication, thank you Riverstone Technology for the support."

Network Engineer
Semiconductors
Hsinchu, Taiwan
"Sales people are usually a necessary evil we technicians must encounter and tolerate. But Kaylee was a JOY to work with, knowledgeable, professional, PROMPT. I cannot stress how much getting an immediate response weighed into my recommendation."

IT Specialist
Government Agency
Arlington, Virginia
"The problem is our warranty went out of date with Dell EMC back in November of 2021. And so I’m sitting here in a high-risk situation! Because if our main, production server shuts down it’s not like I’m going to be able to get a part within 24 hours to bring it back online, especially with today’s market. So the solution was Riverstone’s 24x7x4 coverage."

System Administrator
Industrial Machinery Manufacturing
Brookville, Ohio

    What Customers Are Saying

    "Riverstone was flexible enough to allow us to actually pay for our contract now, but not have support start for another three months. This was helpful in getting the project off my plate while still giving us a couple weeks of overlap between our HP warranty and Riverstone's."

    Chief Information Officer
    Hospital & Health Care
    Columbia, Missouri
    "The two main reasons we went with Riverstone over other third party maintenance providers was one, their reasonable pricing, and two, their accommodating support levels."

    Storage/Virtualization Engineer
    Hospital & Health Care
    New York, New York
    "Riverstone sales and support have always been amazing with response time and quality of service. We appreciate being a business partner with them!"

    Network and Server Administrator
    Higher Education
    Dickinson, North Dakota
    "Since 2018 we’ve opened a few tickets with Riverstone and the technical resolution has been good on all of them. It was always prompt, and we’ve never had an issue."

    Senior Technology Infrastructure Specialist
    Insurance
    Renton,
    "Our Dell support experience has been relatively painless with Riverstone. You just call the support number, tell him the service tag and what you need, and the part’s there the next morning!"

    Chief Information Officer
    Consumer Goods
    Lakewood, New Jersey
    "Brad has been an absolute pleasure to work with. He answers the phone, calls me back, responds to my emails – he’s been very very communicative."

    Senior Account Executive
    Information Technology & Services
    Kittery, Maine
    "After Dell merged with EMC, whether or not they wanted your business became a factor unfortunately. And I think they priced us out of the ballpark because they didn’t want our business anymore."

    Chief Information Officer
    Consumer Goods
    Lakewood, New Jersey
    "A lot of third party support companies that I researched wanted us to jump through hoops first. You’ve got to deal with a tech guy, send them syslogs, go through all this stuff just to get them to agree to cover the system or send a part. In Riverstone’s case, there have been very few ‘hoops’ and it’s extremely easy to get projects moving."

    Chief Information Officer
    Consumer Goods
    Lakewood, New Jersey
    "Year four onwards HPE Nimble was charging about $8,000 a year for the same 24x7x4 support Riverstone's providing to us now for less than half of that! And to be honest HPE’s never actually needed to do anything other than ship out the odd disk drive, so Riverstone makes a lot more sense."

    Chief Information Officer
    Hospital & Health Care
    Columbia, Missouri
    "For the price and service level Dell was offering, we didn’t see the benefit of sticking with the OEM for end-of-life support."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts
      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts
      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered

      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.