Third Party Storage Maintenance
The leader for expert level storage support, maintenance & warranty services
Post-Warranty Third Party Storage Support
Riverstone Technology specializes in flexible storage maintenance, support and warranty services for most all major original equipment manufacturer (OEM) branded storage devices including EMC, Dell, NetApp, Hitachi, HP, and IBM.
Looking to Extend your End Of Support Coverage?
We provide our customers with options to extend their support through our proven third party maintenance and support division. Customer's today are looking for options to extend the life of their equipment without sacrificing quality. Whether systems have been determined End-Of-Service Life (EOSL) or also known as End Of Life (EOL) or if the equipment has reached its original contract expiration date, Riverstone can provide you with quality third party support and maintenance options.
Storage Support Renewal Pricing Going Up? We Can Help
Don't be fooled by the increase in support costs from the major storage providers. If you have seen huge support cost hikes regarding your support contract renewal then Contact Us to get an analysis of what options may be available to you.
Riverstone Technology is able to support our customers with tailored support solutions, saving customers up to 90% compared to manufacturer offerings.
Storage Brands We Support
RIVERSTONE Support locations
Our third party maintenance, support and warranty team supports every major city location all across the globe. Riverstone manages all global operations out of the United States and uses smaller warehousing to provide our local field engineers with parts for any equipment that needs to be replaced. Request Your Location Coverage and we will verify that we are in your area.
Flexible support levels for your needs
24 x 7 x 4
24x7 Help Desk
24x7 Monitoring
(if applicable)4 Hour Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
24 x 7 x NBD
24x7 Help Desk
24x7 Monitoring
(if applicable)Next Business Day Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8 x 5 x NBD
8am-5pm Help Desk
8am-5pm Monitoring
(if applicable)Next Business Day Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.
NBD Parts Only
8am - 5pm Assistance
Next Business Day Response Window
Email Ticketing
On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8AM - 5PM service for next business day parts replacement.
Get a Quote Today!
We Have You Covered
Global Coverage
We can service your equipment no matter where your data center is located.
Certified Engineers
Our certified support engineers will hold your hand through any issues that arise.
Up to 80% SAVINGS ON POST WARRANTY SUPPORT
Our Standard pricing averages 80% less than most manufacturers for support services.
On-site Engineers
We employ and contract 2000+ engineers throughout most major cities worldwide.
4 Hour Response Time
Gain access to a certified engineer within 4 hours of issue.
Flexible Support Packages
We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.