IBM Server Maintenance & Support

Riverstone Technology offers you customized support, maintenance and warranty services for all of your IBM devices. We provide our customers with the ability to extend the life of their systems and support while still having access to expert level engineers taking care of their issues. We provide warranty and support services to both current and End Of Life (EOL) models.

Original equipment manufacturers (OEMs) focus on their energy on their newest technology offerings and devote their efforts to up-selling companies on minimalist budgets. The result are increased support costs. Riverstone is able to support our customers with tailored support solutions for your existing data center hardware, saving you up to 90% compared to manufacturer offerings. Let us extend the life of your hardware and make you a budget hero!

World Class HP Third Party Storage Device Maintenance and Support Provided by Riverstone Technology

IBM THIRD PARTY Server SUPPORT

Our third-party IBM support and maintenance services are streamlined for your convenience. Working with Riverstone, your IBM post warranty support is quick and personal. We will proactively resolve any technical questions and manage and optimize your legacy IBM environment.

Explore IBM Servers We Support

IBM Models With ESOL Dates

What Customers Are Saying

"Being new to both third party support and Riverstone as an organization, I was initially a bit skeptical. But after learning a little bit more about their company–along with the low pricing and extended support capabilities–I felt extremely comfortable moving forward with them."

Senior Director of IT
Pharmaceuticals
Morrisville, North Carolina
"Our lease with Cisco ended and the renewal contract they offered us was too expensive. With Riverstone we were able to save about $17,000!"

Software Engineer
Automotive Manufacturing
Macon, Georgia
"The two main reasons we went with Riverstone over other third party maintenance providers was one, their reasonable pricing, and two, their accommodating support levels."

Storage/Virtualization Engineer
Hospital & Health Care
New York, New York
"Despite our current system being in working order, HPE Nimble told us our only option was to spend 60k on a hardware upgrade. But with Riverstone’s help we can get another year’s use out of current hardware."

IT Manager
International Missions Organization
Colorado Springs, Colorado
"Riverstone’s call-home feature was the perfect solution for both after-hour and weekend monitoring."

Senior Systems Administrator
Oil & Energy
Wake Forest, North Carolina
"Legacy server + Riverstone warranty = no problem. Legacy server + no warranty = trouble. We've had a couple of hardware failures on old servers and it was no problem to have expedited parts shipped out on both occasions. For me, that peace of mind lets me stretch the budget a bit further and get more production life out of equipment that would otherwise have to be retired."

Information Technology Manager
Aviation & Aerospace
Stillwater, Oklahoma
"We tried to pitch replacing the hardware and were told no. Then there was the discussion of moving all our systems into the cloud–it’s too expensive. So the most cost-effective option was to seek out a third-party warranty renewal, if we could find one, so that our server would still have support. And that’s how I came across Riverstone!"

System Administrator
Industrial Machinery Manufacturing
Brookville, Ohio
"Riverstone’s post-warranty support saved us from making a hasty decision–from purchasing something we weren’t really sure if we needed just yet."

Lead Information Technology Specialist (ITA)
Government Agency, Financial Services
Alexandria, Virginia
"After having looked at your pricing I’m asking myself ‘why in the world didn’t I look into third party coverage before?’ because you guys are way more competitive than HPE Nimble."

Chief Information Officer
Hospital & Health Care
Columbia, Missouri
"Our legacy NetApp filer wasn’t running any active production workloads, so it made little sense to shell out the big bucks on actual NetApp support–which is a whole package. Third party support was the perfect solution."

Storage/Virtualization Engineer
Hospital & Health Care
New York, New York

    What Customers Are Saying

    "I had used [competitor] for several years prior. But their merger with [competitor] has caused some frustrations in recent weeks/months. About a week before I made the decision to switch to Riverstone I was quite sure I would not switch. Then our new vendor made a few more errors regarding quotes being wrong, and in one case telling me they were not allowed to sell me a refurb server with support on a single quote. I was just frustrated. I would not have sought to replace them in this situation, but Riverstone had reached out at the right time and the costs were very similar. And Riverstone's HQ being in Atlanta is nice as our critical gear is in Atlanta."

    Principle Systems Engineer
    Apparel & Fashion
    Atlanta, Georgia
    "Even though our Dell EqualLogic is end of life, Riverstone was able to provide the necessary parts and support to keep our infrastructure in place."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri
    "Compared to the cost of buying a whole new Nimble storage array – which was our only option at that point – Riverstone helped us save a lot of money."

    IT Manager
    International Missions Organization
    Colorado Springs, Colorado
    "Year four onwards HPE Nimble was charging about $8,000 a year for the same 24x7x4 support Riverstone's providing to us now for less than half of that! And to be honest HPE’s never actually needed to do anything other than ship out the odd disk drive, so Riverstone makes a lot more sense."

    Chief Information Officer
    Hospital & Health Care
    Columbia, Missouri
    "My experience with Riverstone so far has been really well. The onboarding process went pretty seamlessly pretty quickly, and Bradley was really great. So far so good!"

    Computer Systems Engineer
    Elementary and Secondary Schools
    Laurens, South Carolina
    "After our first two drive failures, Riverstone’s tech suggested he send out two this time and we keep one on the shelf–that way if it happens again I can do the repair myself right away. Now I don’t even have to wait the 24 hours for NBD parts–I can be up and running in 2 or 3 hours."

    Chief Information Officer
    Consumer Goods
    Lakewood, New Jersey
    "We were able to renew support on our End of Service Life Quantum tape library with Riverstone for two years for about 15% of the cost it was to buy new."

    Senior Systems Administrator
    Higher Education
    Elizabethtown, Pennsylvania
    "Riverstone was flexible enough to allow us to actually pay for our contract now, but not have support start for another three months. This was helpful in getting the project off my plate while still giving us a couple weeks of overlap between our HP warranty and Riverstone's."

    Chief Information Officer
    Hospital & Health Care
    Columbia, Missouri
    "Riverstone’s call-home monitoring feature was first and foremost. And secondly was price. Obviously we needed them to get aggressive because the attractiveness of our previous provider was their price point. So we were able to get close enough in price to where that made Riverstone stand out as well. Finally, my service rep’s been great during the onboarding process and very communicative. So all in all that led us to say, hey let’s give you guys a whirl versus going down the extremely challenging, frustrating path of [COMPETITOR]."

    Vice President of Information Technology
    Real Estate
    Fort Lauderdale, Florida
    "HPE Nimble was looking for $23,000 for a 3-year term while Riverstone came in under $2,000 for 12 months of support. It was a no-brainer."

    IT Manager
    Environmental Services
    Seattle, Washington

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.