Dell Server Maintenance & Support

World Class EMC Third Party Storage Device Maintenance and Support Provided by Riverstone Technology

Riverstone Technology offers you customized support, maintenance and warranty services for all of your DELL devices. We provide our customers with the ability to extend the life of their systems and support while still having access to expert level engineers taking care of their issues. We provide warranty and support services to both current and End Of Life (EOL) models.

Original equipment manufacturers (OEMs) focus on their energy on their newest technology offerings and devote their efforts to up-selling companies on minimalist budgets. The result are increased support costs. Riverstone is able to support our customers with tailored support solutions for your existing data center hardware,saving you up to 90% compared to manufacturer offerings. Let us extend the life of your hardware and make you a budget hero!

Check Out Our Dell PowerEdge Support

DELL THIRD PARTY Server SUPPORT

Our third-party Dell support and maintenance services are streamlined for your convenience. Working with Riverstone, your Dell post warranty support is quick and personal. We will proactively resolve any technical questions and manage and optimize your legacy Dell environment.

Explore Dell Server Models We Support

What Customers Are Saying

"Between our 2 Brocade switches, 2 Dell switches, and 4 Dell servers we were looking at around $10,000 for year 4 maintenance! And given that everybody’s running a little tight right now, I figured it was time to see what third-party options were out there."

Senior Systems Architect
Health & Wellness
Tualatin, Oregon
"When I realized one of my Dell PowerEdge servers was down, Riverstone’s tech team got back to me within the day with a knowledgeable solution and great price."

Technology Director
Religious Institution
Jacksonville, Florida
"With Dell, they ask you all these questions. You have to go through the whole process of ‘what happened, what’s the error’... just too many questions. But with Riverstone it’s as simple as ‘we have a bad hard drive, here’s the information, please replace it’. And you guys just take care of it."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"We'd had an issue with a particular server several times…I think we’d replaced the hard drive like 2 or 3 times. But then when Riverstone came through, they just took care of it. It was quick. And from that point on we just continued to renew with Riverstone."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"We used a different third party support company a couple years ago, and it was somewhat challenging to get them to even know who we were in terms of a client. I mean they did their job, I can’t say they didn’t. But not to the level or to the degree that Riverstone does."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"When we had some incidents with our EqualLogics, it was comforting to know we could fall back on Riverstone for Next Business Day parts."

Senior Manager of IT
Civil Engineering
Acton, Massachusetts
"I wanted to refresh to a newer storage area but we just didn’t have the money. With Riverstone’s end-of-service-life support I no longer need Dell and can continue to use my EqualLogic systems for years to come."

Senior Manager of IT
Civil Engineering
Acton, Massachusetts
"The experience I’ve had with Riverstone…I would say they go above and beyond. They’re very quick in responding, and they just take care of what needs to be replaced."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"We’ve had 2 or 3 support incidents in which a Riverstone tech had to come onsite and each time was a positive experience."

Chief Information Officer
Consumer Goods
Lakewood, New Jersey
"We tried to pitch replacing the hardware and were told no. Then there was the discussion of moving all our systems into the cloud–it’s too expensive. So the most cost-effective option was to seek out a third-party warranty renewal, if we could find one, so that our server would still have support. And that’s how I came across Riverstone!"

System Administrator
Industrial Machinery Manufacturing
Brookville, Ohio

    What Customers Are Saying

    "Riverstone’s call-home feature was the perfect solution for both after-hour and weekend monitoring."

    Senior Systems Administrator
    Oil & Energy
    Wake Forest, North Carolina
    "After Dell merged with EMC, whether or not they wanted your business became a factor unfortunately. And I think they priced us out of the ballpark because they didn’t want our business anymore."

    Chief Information Officer
    Consumer Goods
    Lakewood, New Jersey
    "Between our 2 Brocade switches, 2 Dell switches, and 4 Dell servers we were looking at around $10,000 for year 4 maintenance! And given that everybody’s running a little tight right now, I figured it was time to see what third-party options were out there."

    Senior Systems Architect
    Health & Wellness
    Tualatin, Oregon
    "I have one sales rep that had sent me two FINAL NOTICE requests and several RESPONSE REQUESTED for servers that are not even my equipment. Which with that kind of attitude I ignore because it’s almost comical to watch the reaction."

    IT Specialist
    Government Agency
    Arlington, Virginia
    "I wanted to refresh to a newer storage area but we just didn’t have the money. With Riverstone’s post-warranty support I can continue to use my EqualLogic systems for years to come."

    Senior Manager of IT
    Civil Engineering
    Acton, Massachusetts
    "The server we had spec’d out to replace our EOSL PowerEdge was going to be $12,000. Conversely, Riverstone could extend our warranty for just $300! So you can see the price difference there–extended coverage versus a whole new server."

    System Administrator
    Industrial Machinery Manufacturing
    Brookville, Ohio
    "Sales people are usually a necessary evil we technicians must encounter and tolerate. But Kaylee was a JOY to work with, knowledgeable, professional, PROMPT. I cannot stress how much getting an immediate response weighed into my recommendation."

    IT Specialist
    Government Agency
    Arlington, Virginia
    "We used a different third party support company a couple years ago, and it was somewhat challenging to get them to even know who we were in terms of a client. I mean they did their job, I can’t say they didn’t. But not to the level or to the degree that Riverstone does."

    Assistant IT Director
    Government Administration
    Watkinsville, Georgia
    "Aside from price, a main reason I keep coming back to Riverstone is the ease of service. They make the whole process really simple and customizable."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri
    "A lot of third party support companies that I researched wanted us to jump through hoops first. You’ve got to deal with a tech guy, send them syslogs, go through all this stuff just to get them to agree to cover the system or send a part. In Riverstone’s case, there have been very few ‘hoops’ and it’s extremely easy to get projects moving."

    Chief Information Officer
    Consumer Goods
    Lakewood, New Jersey

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.