Bull Atos Server Maintenance & Support

World Class Bull Servers Third Party Support from Riverstone Technology

Riverstone Technology offers customized support, maintenance and warranty services for all of your Bull NovaScale, Bullion, and Escala servers. We provide our customers with the ability to extend the life of their systems and support while still having access to expert-level engineers taking care of their issues. We provide warranty and support services on post-warranty, end-of-life (EOL), and end-of-service-life (EOSL) Bull models.

Original equipment manufacturers focus on their energy on their newest technology offerings and devote their efforts to up-selling companies on minimalist budgets. The result are increased support costs. Riverstone is able to support our Bull Atos customers with tailored support solutions for your existing data center hardware, saving you up to 80% compared to Bull offerings. Let us extend the life of your hardware and make you a budget hero!

Explore Bull Servers We Support

Bull Atos THIRD PARTY Server SUPPORT

Our third-party Bull Server Support & Maintenance services are streamlined for your convenience. Working with Riverstone, your Bull post-warranty support is quick and personal. We will proactively resolve any technical questions and manage and optimize your legacy Bull environment.

Discover bull Server Post-Warranty Support

What Customers Are Saying

"There were two things that led us to look at third party support; one, the rising cost from Dell EMC to cover our VNXe’s, and two, Dell EMC announcing End of Life on our VNXe’s. Because right now we’re not in a position to replace that hardware, and it still obviously has a decent life to it. So I reached out to Riverstone to see if they could help. They could, and the pricing was good, so we decided to pursue it!"

Information Technology Director
Newspapers
North Andover, Massachusetts
"Honestly, at first I was very surprised by how quickly you guys took care of it. And we figured, you know, maybe it’s too good to be true. But it just continued to happen! So that’s why we continue to renew with Riverstone."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"I would absolutely recommend Riverstone Technology to other organizations. Just the ease of use is what makes their support services stand out from other competitors."

Senior Account Executive
Information Technology & Services
Kittery, Maine
"Partnering with Riverstone has allowed us to avoid paying Dell $2000 worth of backlog pay for a lapse in coverage back in 2020."

IT Architect
Oil & Energy
Alberta, Canada
"We talked to a couple of companies back in 2018 when we needed third party support on some post-warranty VNXes, and it just seemed to be an easier conversation with Riverstone. We’ve been with them ever since."

Senior Technology Infrastructure Specialist
Insurance
Renton, Washington
"Aside from price, a main reason I keep coming back to Riverstone is the ease of service. They make the whole process really simple and customizable."

Vice President of IT and Distribution
Consumer Goods
Carthage, Missouri
"I’ll tell you, working with Kaylee – that’s the right move. I can’t speak highly enough about her customer responsiveness."

Customer Success Manager
Information Technology & Services
Sunnyvale, California
"You know our Nimble still works really well for us, so I was reluctant to throw away a perfectly good product just because HP had deemed it End of Life. Riverstone gave us the ability to continue using that product–and hopefully continue to use it for a number of years to come."

Chief information Officer
Hospital & Health Care
Columbia, Missouri
"Riverstone Technology’s competitive pricing and impressive references made the decision to partner with them an easy yes!"

Manager of Information Technology
Higher Education
New Jersey
"Being that Riverstone is a third-party I did check out some of their references, but I got nothing but good responses in return. So we’re looking forward to working with Riverstone for our EMC VNXe post-warranty support!"

Information Technology Director
Newspapers
North Andover, Massachusetts

    What Customers Are Saying

    "We’re so happy with Riverstone because there've been a couple of times where we had bad drives in our NAS. So we just call it in, a new drive gets sent out with next-day shipping, we swap it out and we’re good to go! That’s all we need and it’s been really great!"

    IT Manager
    Hospitality
    Miami Beach, Florida
    "The dedication I’ve received from the Riverstone team over the past two years has been top-notch in my opinion."

    Lead Consultant/Owner
    Information Technology & Services
    Wayne, NJ
    "From a purely marketing standpoint, our decision to go with Riverstone was based upon the highly responsive customer service we received from the get-go."

    Court Systems Administrator
    Judiciary
    Central Valley (California)
    "We’ve had 2 or 3 support incidents in which a Riverstone tech had to come onsite and each time was a positive experience."

    Chief Information Officer
    Consumer Goods
    Lakewood, New Jersey
    "The savings we’ve achieved from utilizing Riverstone’s third party support services has allowed us to expand hardware in different areas – like production upgrades for memory and compute – so we’re not spending it all on support resources."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri
    "When you see the yearly support rate go from $1,200 down to $200 per machine, it makes you happy enough the only other questions is really 'where do I sign?'"

    Senior Systems Architect
    Health & Wellness
    Tualatin, Oregon
    "After seeing where HP and Dell EMC’s prices were last year...and considering that they just keep increasing support rates as the machines get older, I realized it was time to go out and explore some of these third party support companies."

    Senior Director of IT
    Pharmaceuticals
    Morrisville, North Carolina
    "Riverstone Technology’s competitive pricing and impressive references made the decision to partner with them an easy yes!"

    Manager of Information Technology
    Higher Education
    New Jersey
    "We were not happy with the support we were getting from Dell. And we just figured, ‘let’s see who else is out there’. We came across Riverstone and then one of your competitors. We compared the two and chose you guys over them. And it’s been nothing but positive ever since."

    Chief Information Officer
    Consumer Goods
    Lakewood, New Jersey
    "Riverstone not only saved us from the risk of losing our SAN environment, but from the greater impact related to our students."

    Director of IS Infrastructure
    Education
    Visalia, California

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.