Third Party Server Maintenance
THE LEADER FOR EXPERT LEVEL Server SUPPORT, MAINTENANCE & WARRANTY SERVICES
Post-Warranty Third Party Server Support
Riverstone Technology specializes in flexible support, maintenance and warranty services for all of your major OEM branded servers. We provide our customers with the ability to extend the life of systems while still having access to expert level engineers taking care of the issues. Whether systems have been determined End Of Life (EOL), End-Of-Service Life (EOSL) or if the equipment has reached its original out of coverage date, we can extend the support for a much lower cost.
Original equipment manufacturers (OEMs) focus their energy on their newest technology and devote their efforts to replacing older equipment with the latest and greatest. The results are increased support costs. Riverstone Technology is able to support our customers with tailored server solutions, saving customers up to 90% compared to manufacturer offerings.
Server SUPPORT RENEWAL PRICING GOING UP? WE CAN HELP
Don't be fooled by the increase in support costs from the major storage providers. If you have seen huge support cost hikes regarding your support contract renewal then Contact Us to get an analysis of what options may be available to you.
Riverstone Technology is able to support our customers with tailored support solutions, saving customers up to 90% compared to manufacturer offerings.
Server Brands We Support
RIVERSTONE SUPPORT LOCATIONS
Our third party maintenance, support and warranty team supports every major city location all across the globe. Riverstone manages all global operations out of the United States and uses smaller warehousing to provide our local field engineers with parts for any equipment that needs to be replaced. Request Your Location Coverage and we will verify that we are in your area.
Flexible support levels for your needs
24 x 7 x 4
24x7 Help Desk
24x7 Monitoring
(if applicable)4 Hour Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
24 x 7 x NBD
24x7 Help Desk
24x7 Monitoring
(if applicable)Next Business Day Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8 x 5 x NBD
8am-5pm Help Desk
8am-5pm Monitoring
(if applicable)Next Business Day Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.
NBD Parts Only
8am - 5pm Assistance
Next Business Day Response Window
Email Ticketing
On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8AM - 5PM service for next business day parts replacement.
Get a Quote Today!
We Have You Covered
Global Coverage
We can service your equipment no matter where your data center is located.
Certified Engineers
Our certified support engineers will hold your hand through any issues that arise.
Up to 80% SAVINGS ON POST WARRANTY SUPPORT
Our Standard pricing averages 80% less than most manufacturers for support services.
On-site Engineers
We employ and contract 2000+ engineers throughout most major cities worldwide.
4 Hour Response Time
Gain access to a certified engineer within 4 hours of issue.
Flexible Support Packages
We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.