Third Party Server Maintenance

THE LEADER FOR EXPERT LEVEL Server SUPPORT, MAINTENANCE & WARRANTY SERVICES

Post-Warranty Third Party Server Support

Riverstone Technology specializes in flexible support, maintenance and warranty services for all of your major OEM branded servers. We provide our customers with the ability to extend the life of systems while still having access to expert level engineers taking care of the issues. Whether systems have been determined End Of Life (EOL), End-Of-Service Life (EOSL) or if the equipment has reached its original out of coverage date, we can extend the support for a much lower cost.

Original equipment manufacturers (OEMs) focus their energy on their newest technology and devote their efforts to replacing older equipment with the latest and greatest. The results are increased support costs. Riverstone Technology is able to support our customers with tailored server solutions, saving customers up to 90% compared to manufacturer offerings.

World Class Storage Device Maintenance and Support Provided by Riverstone Technology

Server SUPPORT RENEWAL PRICING GOING UP? WE CAN HELP

Don't be fooled by the increase in support costs from the major storage providers. If you have seen huge support cost hikes regarding your support contract renewal then Contact Us to get an analysis of what options may be available to you.

Riverstone Technology is able to support our customers with tailored support solutions, saving customers up to 90% compared to manufacturer offerings.

Server Brands We Support

 
Dell Server Device Maintenance and Support Provieded by Riverstone Technology
HP Server Device Maintenance and Support Provieded by Riverstone Technology
IBM Server Device Maintenance and Support Provieded by Riverstone Technology
 

RIVERSTONE SUPPORT LOCATIONS

Our third party maintenance, support and warranty team supports every major city location all across the globe. Riverstone manages all global operations out of the United States and uses smaller warehousing to provide our local field engineers with parts for any equipment that needs to be replaced. Request Your Location Coverage and we will verify that we are in your area.

What Customers Are Saying

"The two main reasons we went with Riverstone over other third party maintenance providers was one, their reasonable pricing, and two, their accommodating support levels."

Storage/Virtualization Engineer
Hospital & Health Care
New York, New York
"Riverstone was able to beat our previous third party support provider by several hundred dollars."

Network Administrator
Industrial Engineering
Springfield, Missouri
"Bradley and I quickly struck up a great relationship. He seemed down to earth, the pricing was very good, and service has been great."

Vice President of IT and Distribution
Consumer Goods
Carthage, Missouri
"You guys are way more competitive than buying the annual support contracts–at least year 4 onwards–from HPE Nimble."

Chief Information Officer
Hospital & Health Care
Columbia, Missouri
"After talking to Dell, we saw Riverstone could cover us at much better price."

Vice President of IT and Distribution
Consumer Goods
Carthage, Missouri
"Riverstone Technology provided excellent responsiveness–not to mention a great price–during a time-sensitive situation."

Lead Information Technology Specialist (ITA)
Government Agency, Financial Services
Alexandria, Virginia
"We went with Riverstone because of the responsiveness, the ease of service, and really just the personality—Alex was really really a cool guy to get to know and do business with."

Director of IS Infrastructure
Education
Visalia, California
"Before we were under Riverstone support, I was having to do 90% of the work to get replacement drives. I would have to tell them the drive serial number and the unit serial number, then they would FedEx the drive, and then I would have to chase all the stuff down and get them involved. And most times I would have to go pick up the part, too! Riverstone has simplified the parts replacement process for me significantly."

IT Manager
Civil Engineering
Dallas, Texas
"I would definitely recommend Riverstone to other companies in search of a good option for extending warranties on older data center hardware."

Lead Systems Administrator
Pharmaceutical Manufacturing
Lexington, Massachusetts
"We tried to pitch replacing the hardware and were told no. Then there was the discussion of moving all our systems into the cloud–it’s too expensive. So the most cost-effective option was to seek out a third-party warranty renewal, if we could find one, so that our server would still have support. And that’s how I came across Riverstone!"

System Administrator
Industrial Machinery Manufacturing
Brookville, Ohio

    What Customers Are Saying

    "Since 2018 we’ve opened a few tickets with Riverstone and the technical resolution has been good on all of them. It was always prompt, and we’ve never had an issue."

    Senior Technology Infrastructure Specialist
    Insurance
    Renton,
    "After having looked at your pricing I’m asking myself ‘why in the world didn’t I look into third party coverage before?’ because you guys are way more competitive than HPE Nimble."

    Chief Information Officer
    Hospital & Health Care
    Columbia, Missouri
    "We were able to renew support on our End of Service Life Quantum tape library with Riverstone for two years for about 15% of the cost it was to buy new."

    Senior Systems Administrator
    Higher Education
    Elizabethtown, Pennsylvania
    "We were not happy with the support we were getting from Dell. And we just figured, ‘let’s see who else is out there’. We came across Riverstone and then one of your competitors. We compared the two and chose you guys over them. And it’s been nothing but positive ever since."

    Chief Information Officer
    Consumer Goods
    Lakewood, New Jersey
    "The service provided by Riverstone’s sales team was truly incredible. It was one of the more remarkable things we’ve come across–and I’ve been doing this for awhile."

    Court Systems Administrator
    Judiciary
    Central Valley (California)
    "Legacy server + Riverstone warranty = no problem. Legacy server + no warranty = trouble. We've had a couple of hardware failures on old servers and it was no problem to have expedited parts shipped out on both occasions. For me, that peace of mind lets me stretch the budget a bit further and get more production life out of equipment that would otherwise have to be retired."

    Information Technology Manager
    Aviation & Aerospace
    Stillwater, Oklahoma
    "For me to go out and order the drives, then install them, and chase things down...it’s pretty difficult for one person. So I like my stuff being under warranty with Riverstone–where I don’t have to do 90% of the work to get a replacement drive. Cause you lose a couple of them, and then you lose the array, and then you have to start from scratch."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "Another county government came to us and asked who we used for extended-warranties on our data center equipment. And I remember telling them about Riverstone! That Riverstone is quick and they took care of things very well. And that we didn't have to worry about them not taking care of our needs."

    Assistant IT Director
    Government Administration
    Watkinsville, Georgia
    "The savings provided by Riverstone third party support allow us to reallocate our IT budget for more important efforts. It’s money we can turn around and invest in new infrastructure to increase the services that we provide to our researchers."

    Manager of Information Technology
    Higher Education
    New Jersey
    "I really didn’t know what else I was going to do with my Nimble if I couldn’t secure continued coverage. So Riverstone has helped solve a bunch of problems for me."

    IT Manager
    Environmental Services
    Seattle, Washington

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts
      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts
      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered

      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.