Dell Network Maintenance & Support

World Class Dell Third Party Network Device Maintenance and Support Provided by Riverstone Technology

Riverstone Technology offers global support, maintenance, and warranty services for all of your Dell server devices. We provide our customers with the ability to extend the life of their servers at an affordable low cost. Our pricing model averages 80% less in cost compared to Dell/EMC and roughly 10% less than other third party providers.  Post warranty support for Dell Servers is in rising need as most are being left behind by Dell/EMC with the company’s new structure.

Dell/EMC focuses their energy on pushing the newest technology offerings and as a result, customer with Dell servers see higher prices for support extensions and renewals.

Partnering with Riverstone for all of your Dell server support and maintenance solutions can save you up to 80% compared to Dell/EMC or other standard reseller pricing.

Below is a brief list of model types we support. Don’t see your model? Reach out to us today and we’ll let you know immediately if we can help.

Check Out Our Dell PowerConnect Support

Support at a fraction of OEM Costs

Original equipment manufacturers focus their energy on the newest technology and devote their efforts to replacing older equipment with the latest and greatest. The results are increased support costs for their customers.

Riverstone Technology is able to support our customers with tailored support solutions, saving customers up to 90% compared to manufacturer offerings.

Explore Dell Network Devices We Support

What Customers Are Saying

"Since 2018 we’ve opened a few tickets with Riverstone and the technical resolution has been good on all of them. It was always prompt, and we’ve never had an issue."

Senior Technology Infrastructure Specialist
Insurance
Renton,
"I wanted to refresh to a newer storage area but we just didn’t have the money. With Riverstone’s post-warranty support I can continue to use my EqualLogic systems for years to come."

Senior Manager of IT
Civil Engineering
Acton, Massachusetts
"I have one sales rep that had sent me two FINAL NOTICE requests and several RESPONSE REQUESTED for servers that are not even my equipment. Which with that kind of attitude I ignore because it’s almost comical to watch the reaction."

IT Specialist
Government Agency
Arlington, Virginia
"A lot of third party support companies that I researched wanted us to jump through hoops first. You’ve got to deal with a tech guy, send them syslogs, go through all this stuff just to get them to agree to cover the system or send a part. In Riverstone’s case, there have been very few ‘hoops’ and it’s extremely easy to get projects moving."

Chief Information Officer
Consumer Goods
Lakewood, New Jersey
"The experience I’ve had with Riverstone…I would say they go above and beyond. They’re very quick in responding, and they just take care of what needs to be replaced."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"I would recommend Riverstone Technology to any company seeking out third party support services."

Senior Manager of IT
Civil Engineering
Acton, Massachusetts
"Year four would have been a big deal about 15 years ago because equipment used to fall apart really fast. But with the way things are built now to last years and years, it makes no sense for manufacturers to be pricing year 4 support so damn high."

Senior Systems Architect
Health & Wellness
Tualatin, Oregon
"Dell had suddenly sunset their support on the EqualLogic models we relied on. So that brought about a search to find someone that could support our systems beyond end-of-service-life. And fortunately that’s when we found Riverstone!"

Senior Systems Administrator
Oil & Energy
Wake Forest, North Carolina
"For anything that’s in production or mission-critical that we want to keep covered, Riverstone Technology is our premier provider."

Vice President of IT and Distribution
Consumer Goods
Carthage, Missouri
"I would definitely recommend Riverstone to other companies in search of a good option for extending warranties on older data center hardware."

Lead Systems Administrator
Pharmaceutical Manufacturing
Lexington, Massachusetts

    What Customers Are Saying

    "We’ve had to submit two claims so far and we’ve not had any problems. We reached out and most of the time within 30 minutes or less we’ve got something being processed to be shipped to us the next day."

    Senior Systems Administrator
    Higher Education
    Cape Girardeau, Missouri
    "We tried to pitch replacing the hardware and were told no. Then there was the discussion of moving all our systems into the cloud–it’s too expensive. So the most cost-effective option was to seek out a third-party warranty renewal, if we could find one, so that our server would still have support. And that’s how I came across Riverstone!"

    System Administrator
    Industrial Machinery Manufacturing
    Brookville, Ohio
    "When we had some incidents with our EqualLogics, it was comforting to know we could fall back on Riverstone for Next Business Day parts."

    Senior Manager of IT
    Civil Engineering
    Acton, Massachusetts
    "I do not know where Kaylee sits in the rank and file of your organization but I highly suggest your other sales reps take their cues from her."

    IT Specialist
    Government Agency
    Arlington, Virginia
    "The problem is our warranty went out of date with Dell EMC back in November of 2021. And so I’m sitting here in a high-risk situation! Because if our main, production server shuts down it’s not like I’m going to be able to get a part within 24 hours to bring it back online, especially with today’s market. So the solution was Riverstone’s 24x7x4 coverage."

    System Administrator
    Industrial Machinery Manufacturing
    Brookville, Ohio
    "I would absolutely recommend Riverstone Technology to any organization seeking out third party support services. Great pricing and support model."

    Senior Systems Administrator
    Oil & Energy
    Wake Forest, North Carolina
    "Kaylee was professional, detailed, responsive, and genuinely helpful. Correction IS not WAS."

    IT Specialist
    Government Agency
    Arlington, Virginia
    "As long as we have servers that need support, we’ll continue to turn to Riverstone."

    Assistant IT Director
    Government Administration
    Watkinsville, Georgia
    "Riverstone offered us a la carte support options to meet all of our needs without compromising coverage."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri
    "For anything that’s in production or mission-critical that we want to keep covered, Riverstone Technology is our premier provider."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.