Cisco Network Maintenance & Support

Riverstone Technology offers you customized support, maintenance, and warranty services for all of your CISCO networking devices. We provide our customers with the ability to extend the life of their systems and support while still having access to expert level engineers taking care of their issues. We provide warranty and support services to both current and End Of Life (EOL) models.

Original equipment manufacturers (OEMs) focus on their energy on their newest technology offerings and devote their efforts to up-selling companies on minimalist budgets. The result are increased support costs. Riverstone is able to support our customers with tailored support solutions for your existing data center hardware, saving you up to 90% compared to manufacturer offerings. Let us extend the life of your hardware and make you a budget hero!

Explore Cisco Devices We Support
World Class EMC Third Party Storage Device Maintenance and Support Provided by Riverstone Technology

Cisco THIRD PARTY Network Device SUPPORT

Our third-party Cisco support and maintenance services are streamlined for your convenience. Working with Riverstone, your Cisco post warranty support is quick and personal. We will proactively resolve any technical questions and manage and optimize your legacy Cisco newtwork devices.

Cisco Models With EOSL Dates

What Customers Are Saying

"Our Nimble array just runs–we don’t have problems with it, it doesn’t have problems with us. So when it suddenly and unexpectedly reached End of Life, third party support was the perfect solution."

Court Systems Administrator
Judiciary
Central Valley (California)
"Quantum is not going to be supporting our tape drives anymore come EOSL at the end of March. But we’re in the process of transitioning from our tape library to online storage, so we need that cushion of another year or two of coverage until we get to that stage. So I’m glad that I found Riverstone and that they’re able to provide that service!"

Associate Director
Government Administration
Phoenix, Arizona
"What did Kaylee fail to do that she could improve upon? With all due respect to professionalism. “NOT A DAMN THING!!!!” Kaylee was PERFECT!!!!"

IT Specialist
Government Agency
Arlington, Virginia
"Riverstone has been a fantastic resource for purchasing extended support on our storage infrastructure after the initial warranty with HPE has expired."

Lead Consultant / Owner
Information Technology & Services
Wayne, NJ
"I would absolutely recommend Riverstone Technology to any organization seeking out third party support services. Great pricing and support model."

Senior Systems Administrator
Oil & Energy
Wake Forest, North Carolina
"Riverstone’s 8x5xNBD support allowed us to repurpose our older Nimble system to build out an affordable disaster recovery solution."

IT Manager
Environmental Services
Seattle, Washington
"We were a bit surprised by the End of Service Life announcement from our vendor on our Quantum tape library. We didn’t know it was approaching EOSL so quickly, and suddenly we were unable to renew support. So that’s when we searched around for third-party coverage and found Riverstone!"

Senior Systems Administrator
Higher Education
Elizabethtown, Pennsylvania
"For me to go out and order the drives, then install them, and chase things down...it’s pretty difficult for one person. So I like my stuff being under warranty with Riverstone–where I don’t have to do 90% of the work to get a replacement drive. Cause you lose a couple of them, and then you lose the array, and then you have to start from scratch."

IT Manager
Civil Engineering
Dallas, Texas
"With Dell, they ask you all these questions. You have to go through the whole process of ‘what happened, what’s the error’... just too many questions. But with Riverstone it’s as simple as ‘we have a bad hard drive, here’s the information, please replace it’. And you guys just take care of it."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"Our Dell support experience has been relatively painless with Riverstone. You just call the support number, tell him the service tag and what you need, and the part’s there the next morning!"

Chief Information Officer
Consumer Goods
Lakewood, New Jersey

    What Customers Are Saying

    "With most of our infrastructure migrating up to the cloud, our NetApp isn't housing nearly as much as it used to when we first onboarded that system. And so I really had no inclination to go the CapEx route, buy more equipment, and be in this vicious cycle. So the idea was to continue on with third party support in some form or fashion. The absolute worst case was to stay with [COMPETITOR], but obviously we wanted to explore other options. And that’s where Riverstone came into the picture."

    Vice President of Information Technology
    Real Estate
    Fort Lauderdale, Florida
    "Between our 2 Brocade switches, 2 Dell switches, and 4 Dell servers we were looking at around $10,000 for year 4 maintenance! And given that everybody’s running a little tight right now, I figured it was time to see what third-party options were out there."

    Senior Systems Architect
    Health & Wellness
    Tualatin, Oregon
    "We’re in the middle of a complete cloud migration, and we had a target move-out date that was before our Pure Storage support renewal. Well, turns out that we were not able to move out in time. So I did some Google searching for reputable companies that were able to provide third party support after EOS dates. Riverstone popped up, and I was really excited that I had a contact in mind to help save us from this situation. So I filled out the contact form, and a service rep was really quick to reach out to me. And from there it all moved very fast. You just required some basic information about our systems, and we were off and running! Riverstone was very accommodating, and it was a good experience overall."

    Director of IS Infrastructure
    Education
    Visalia, California
    "For anything that’s in production or mission-critical that we want to keep covered, Riverstone Technology is our premier provider."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri
    "I really didn’t know what else I was going to do with my Nimble if I couldn’t secure continued coverage. So Riverstone has helped solve a bunch of problems for me."

    IT Manager
    Environmental Services
    Seattle, Washington
    "With budgets being where they are due to COVID-19, my client just didn’t have the money to refresh their end-of-life Hitachi Unified Storage. So with Riverstone’s post-warranty support, they can get another year out of current hardware."

    Senior Account Executive
    Information Technology & Services
    Kittery, Maine
    "It seems like manufacturers are more interested in selling you on their latest and greatest than offering reasonable prices to maintain existing equipment. It’s precisely the opposite with Riverstone."

    Senior Director of OT
    Pharmaceuticals
    Morrisville, North Carolina
    "Brad called me right back–he was a nice guy and Riverstone was able to do exactly what we needed. There was no reason to look anywhere else."

    Senior Account Executive
    Information Technology & Services
    Kittery, Maine
    "Riverstone was there to help when our go-to third party maintenance provider was unable to provide support on Hitachi AMS and HUS systems."

    Senior Account Executive
    Information Technology & Services
    Kittery, Maine
    "Riverstone has not only allowed us to extend the useful life of our Nimble storage array, but also avoid a $60,000 hardware upgrade expenditure."

    IT Manager
    International Missions Organization
    Colorado Springs, Colorado

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts
      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts
      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered

      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.