Third Party network Maintenance

THE LEADER FOR EXPERT LEVEL Network SUPPORT, MAINTENANCE & WARRANTY SERVICES

Post-Warranty Third Party Network Support

Riverstone Technology specializes in flexible post-warranty maintenance, support, and warranty services for all major original equipment manufacture (OEM) branded network devices including Cisco, Dell, HP, and Brocade.

Looking to extend your End of Support coverage?
We provide our customers with options to extend their support through our proven third party maintenance and support division. Customer's today are looking for options to extend the life of their equipment without sacrificing quality. Whether systems have been determined End-Of-Service Life (EOSL) or also known as End Of Life (EOL) or if the equipment has reached its original contract expiration date, Riverstone can provide you with quality third party support and maintenance options.

World Class Storage Device Maintenance and Support Provided by Riverstone Technology

Network SUPPORT RENEWAL PRICING GOING UP? WE CAN HELP

Don't be fooled by the increase in support costs from the major network device providers. If you have seen huge support cost hikes regarding your support contract renewal then Contact Us to get an analysis of what options may be available to you.

Riverstone Technology is able to support our customers with tailored support solutions, saving customers up to 90% compared to manufacturer offerings.

Storage Brands We Support

Dell Network Device Maintenance and Support Provieded by Riverstone Technology
HP Network Device Maintenance and Support Provieded by Riverstone Technology
Cisco Network Device Maintenance and Support Provieded by Riverstone Technology
Brocade Network Device Maintenance and Support Provieded by Riverstone Technology
Juniper Network Device Maintenance and Support Provieded by Riverstone Technology

Riverstone Network Support Locations

Our third party maintenance, support and warranty team supports every major city location all across the globe. Riverstone manages all global operations out of the United States and uses smaller warehousing to provide our local field engineers with parts for any equipment that needs to be replaced. Request Your Location Coverage and we will verify that we are in your area.

What Customers Are Saying

"It's been a wonderful experience having our storage systems supported by Riverstone Technology. The support has always been prompt and proactive in resolving issues. The shipment for any parts to be replaced is well within the ETA. I recommend them to anyone looking for professional support services on any of their hardware devices."

Infrastructure Lead
Marketing & Advertising
Sydney, Australia
"The alternative to working with Riverstone was spending 60k on an entire, brand-new Nimble system. As a non-profit, that just wasn’t an option. So $2,000 for another year’s worth of hardware support is totally worth it."

IT Manager
International Missions Organization
Colorado Springs, Colorado
"The main reason I went with Riverstone over other third party maintenance providers is I know that they have access to a worldwide team of engineers."

Sales and Accounts Director
Computer and Network Security
London, United Kingdom
"Riverstone has the experience, the background, the pricing, the 24/7/4 support–I felt extremely confident renewing with them for another year of Dell third party maintenance."

Senior Systems Administrator
Oil & Energy
Wake Forest, North Carolina
"You talk to enough sales reps over time to understand whether they really want to help you or they just want to make money. And it seemed like Riverstone actually wanted to help us and wanted to build a relationship."

Court Systems Administrator
Judiciary
Central Valley (California)
"With Dell, they ask you all these questions. You have to go through the whole process of ‘what happened, what’s the error’... just too many questions. But with Riverstone it’s as simple as ‘we have a bad hard drive, here’s the information, please replace it’. And you guys just take care of it."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"My account rep at Riverstone has always covered every need and question with great response times."

Vice President of IT and Distribution
Consumer Goods
Carthage, Missouri
"Brad has been an absolute pleasure to work with. He answers the phone, calls me back, responds to my emails – he’s been very very communicative."

Senior Account Executive
Information Technology & Services
Kittery, Maine
"You know our Nimble still works really well for us, so I was reluctant to throw away a perfectly good product just because HP had deemed it End of Life. Riverstone gave us the ability to continue using that product–and hopefully continue to use it for a number of years to come."

Chief information Officer
Hospital & Health Care
Columbia, Missouri
"I do not know where Kaylee sits in the rank and file of your organization but I highly suggest your other sales reps take their cues from her."

IT Specialist
Government Agency
Arlington, Virginia

    What Customers Are Saying

    "I like the way Riverstone gets back with me very quickly, and I like that replacement drives arrive in good working condition. I’ve never had a problem with anything they’ve shipped me."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "I had used [competitor] for several years prior. But their merger with [competitor] has caused some frustrations in recent weeks/months. About a week before I made the decision to switch to Riverstone I was quite sure I would not switch. Then our new vendor made a few more errors regarding quotes being wrong, and in one case telling me they were not allowed to sell me a refurb server with support on a single quote. I was just frustrated. I would not have sought to replace them in this situation, but Riverstone had reached out at the right time and the costs were very similar. And Riverstone's HQ being in Atlanta is nice as our critical gear is in Atlanta."

    Principle Systems Engineer
    Apparel & Fashion
    Atlanta, Georgia
    "The alternative to working with Riverstone was spending 60k on an entire, brand-new Nimble system. As a non-profit, that just wasn’t an option. So $2,000 for another year’s worth of hardware support is totally worth it."

    IT Manager
    International Missions Organization
    Colorado Springs, Colorado
    "You know our Nimble still works really well for us, so I was reluctant to throw away a perfectly good product just because HP had deemed it End of Life. Riverstone gave us the ability to continue using that product–and hopefully continue to use it for a number of years to come."

    Chief information Officer
    Hospital & Health Care
    Columbia, Missouri
    "The service provided by Riverstone’s sales team was truly incredible. It was one of the more remarkable things we’ve come across–and I’ve been doing this for awhile."

    Court Systems Administrator
    Judiciary
    Central Valley (California)
    "Especially in government purchasing, it can sometimes take weeks just to get a quote back. So Riverstone’s next-day quote response was extremely impressive."

    Court Systems Administrator
    Judiciary
    Central Valley (California)
    "[COMPETITOR] told me that their normal quoting time is 5 days and I just can’t work with that. As a smaller player we need to be able to do things quicker than other suppliers and at a better price. So I’m having to turn quotes around within the day–four hours potentially. Riverstone being able to meet that strict timeline was key in my decision to go with them over other Juniper support providers."

    Sales and Accounts Director
    Computer and Network Security
    London, United Kingdom
    "From a purely marketing standpoint, our decision to go with Riverstone was based upon the highly responsive customer service we received from the get-go."

    Court Systems Administrator
    Judiciary
    Central Valley (California)
    "I’m in sales–so having to chase down other sales reps to get something done is a major pain in the neck. But that’s never an issue when working with my man Brad over at Riverstone."

    Senior Account Executive
    Information Technology & Services
    Kittery, Maine
    "How a company treats their customers on the front-end also speaks to how they’re going to treat them on the back-end. And I can’t speak highly enough about how responsive, understanding, and helpful my account executive at Riverstone has been in setting up support."

    IT Manager
    Environmental Services
    Seattle, Washington

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.