All good things must come to an end. That includes manufacturer-provided support for your data center’s hardware. Of course, as a budget-savvy IT director, you know the importance of maximizing the ROI you see from your equipment. Should you throw in the towel and invest in Dell EMC’s replacement hardware? Or should you consider third party maintenance (TPM)? And if the latter, when should you start looking for EMC VNX8000 third party support?
Those are big questions and it’s critical that you have all the information necessary to answer them accurately. In this post, we’ll explore your options, and if you decide that TPM is the right path for you, we will also discuss when and how to start finding the right partner.
The Situation for Your Hardware
Eventually, all hardware becomes unsupported. For your EMC VNX8000, that date is rapidly approaching. Originally going on sale in 2013, manufacturing ended on January 31, 2018.
Since that point, you’ve been living on borrowed time, so to speak. The official end of service life (EOSL) is January 31, 2023. After that point, you will either have had to re-up with an expensive manufacturer extended warranty (similar to the one you’re already paying for), you’ll have to refresh hardware, you’ll have to go without protection, or you’ll need to find a third party maintenance provider that can offer you protection and peace of mind.
It’s important to note that since the VNX8000 is already within its end of life (EOL) range, it’s already a prime candidate to reap the cost-savings associated with TPM, even though you’re technically still eligible for Dell EMC support (at a significant cost). However, once the EOSL date rolls around, you’ll find that your options are a bit more limited.
Exploring Your Options
Let’s touch on each of your potential options to ensure that you’re able to make an informed decision regarding your data center’s operation.
This is the path that Dell EMC wants you to take. It is also the most expensive. Manufacturers would love nothing more than to hook you into the endless, artificial refresh cycle as it builds their bottom line. It makes little sense to let customers keep their old hardware, so manufacturers go to great lengths to convince you of the need to upgrade, including ratcheting up the costs of support and eventually cutting support entirely.
By refreshing now, you’re leaving cash on the table. Your current hardware has plenty of life left. It’s not remotely outdated, despite what Dell might want you to believe. And it is not in danger of failing, so prematurely upgrading to the latest and greatest hardware on offer actually increases your costs of ownership and decreases ROI.
2. Go It Alone
Your next option is to forgo warranty protection in any form. This can seem like an attractive option, as it appears to be the most affordable. You might also think that servicing your EMC VNX8000 is well within your team’s capabilities. However, that may not be the case…
Before you decide to forgo warranty protection, ask yourself and your IT team the following questions.
- Do we have the required expertise to troubleshoot hardware problems in an efficient, expedient manner?
- Are we able to quickly and affordably source replacement parts?
- Can we ensure that those replacement parts are reliable/operable before ordering?
- Can we have replacement parts delivered promptly?
- Do we have the talent required to install and configure new components?
- Is our team capable of troubleshooting issues arising from new component installation?
In all likelihood, the answer to all of these questions is a resounding “no”. Most organizations lack an IT bench deep enough to offer this level of expertise and experience. Even if you do have the right talent, chances are good that they’re required for other tasks in the organization, and dealing with data center woes will only pull them away from mission-critical tasks.
That doesn’t even touch on the challenges you’ll likely experience trying to source components for hardware that is no longer manufactured. How many hours will you spend scouring eBay and secondhand hardware sites just to find something that may or may not be compatible?
For most organizations, going it alone is not a viable solution. That leaves third party maintenance as the final option.
3. Opting for TPM
Your final option is to work with a third party provider. EMC VNX8000 third party support offers a viable path forward and helps you get around the problems encountered by refreshing your hardware prematurely and trying to go it alone. With the right partner, you can achieve:
- Significant cost reductions for expert support long after the manufacturer has stopped supporting your hardware (5-10 years)
- Considerable time and financial savings by maximizing the lifespan of your existing hardware
- The ability to let an experienced partner handle the myriad of challenges involved in supporting and servicing hardware after the manufacturer has stopped supporting it
When Should You Start Considering EMC VNX8000 Third Party Support?
As you can see, going the TPM route offers the right mix of benefits and savings. However, it’s crucial that you time things correctly. We recommend that you begin researching third party maintenance providers at least four to six months in advance of your hardware going EOSL or in advance of your renewal coming up with the OEM. This gives you sufficient time to compare your options and make an informed decision, rather than gambling on a partner because you’re running out of time.
Riverstone offers industry-leading third party support for most leading IT hardware brands, and your EMC VNX8000 is no exception. Contact us today to learn more about our four flexible service level agreements, our team of expert engineers, and our global network of forward stocking locations, as well as how we can help you maximize your hardware’s lifespan and value. You can call us at (877) 819-6757 or you can chat live with one of our representatives.