Third Party Maintenance and Support

Riverstone Technology specializes in flexible support, maintenance and warranty services for all major original equipment manufacturer (OEM) branded data center devices including EMC, Dell, NetApp, Nimble, Hitachi, HP, and IBM.

We provide our customers with the support needed to extend the life of their equipment and workstations including access to expert level engineers. Whether systems have been determined End-Of-Service Life (EOSL) or if the equipment has reached its original out of coverage date, we can extend the support at a much lower cost.

World Class Storage Device Maintenance and Support Provided by Riverstone Technology

Support at a fraction of OEM Costs

Original equipment manufacturers focus their energy on the newest technology and devote their efforts to replacing older equipment with the latest and greatest. The results are increased support costs for their customers.

Riverstone Technology is able to support our customers with tailored support solutions, saving customers up to 90% compared to manufacturer offerings.

Brands We Support

NetApp Storage Device Maintenance and Support Provieded by Riverstone Technology
DELL Storage Device Maintenance and Support Provieded by Riverstone Technology
HP Storage Device Maintenance and Support Provieded by Riverstone Technology
Dell EMC Storage Device Maintenance and Support Provieded by Riverstone Technology
Hitachi Storage Device Maintenance and Support Provieded by Riverstone Technology
IBM Storage Device Maintenance and Support Provieded by Riverstone Technology
Nimble Storage Device Maintenance and Support Provieded by Riverstone Technology
Cisco Network Device Maintenance and Support Provieded by Riverstone Technology
Cisco Network Device Maintenance and Support Provieded by Riverstone Technology
Cisco Network Device Maintenance and Support Provieded by Riverstone Technology

What Customers Are Saying

"I really didn’t know what else I was going to do with my Nimble if I couldn’t secure continued coverage. So Riverstone has helped solve a bunch of problems for me."

IT Manager
Environmental Services
Seattle, Washington
"HP wanted about $2,200 for a 1 year term while Riverstone came in at just $175 for 12 months of support on my ProLiant. It was a no-brainer."

Senior Director of IT
Pharmaceuticals
Morrisville, North Carolina
"Riverstone offered us a la carte support options to meet all of our needs without compromising coverage."

Vice President of IT and Distribution
Consumer Goods
Carthage, Missouri
"Riverstone Technology goes above and beyond, and you guys know what you’re doing. We can always count on Riverstone to take care of our needs."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"The main reason I went with Riverstone over other third party maintenance providers is I know that they have access to a worldwide team of engineers."

Sales and Accounts Director
Computer and Network Security
London, United Kingdom
"The savings provided by Riverstone third party support allow us to reallocate our IT budget for more important efforts. It’s money we can turn around and invest in new infrastructure to increase the services that we provide to our researchers."

Manager of Information Technology
Higher Education
New Jersey
"The way manufacturers make year 4 maintenance so prohibitively expensive...I have absolutely no problem cutting Dell and Brocade out of the picture in favor of third-party."

Senior Systems Architect
Health & Wellness
Tualatin, Oregon
"If we hadn’t found Riverstone Technology, we would have spent almost $100,000 more on NetApp support."

Manager of Information Technology
Higher Education
New Jersey
"As long as we have servers that need support, we’ll continue to turn to Riverstone."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"Riverstone Technology has been an incredible resource for affordable Nimble third party support."

Lead Information Technology Specialist (ITA)
Government Agency, Financial Services
Alexandria, Virginia

    What Customers Are Saying

    "I could get replacement parts from just about anyone. But the way Riverstone’s support team goes above and beyond to help out with any issues my systems encounter is really something special."

    Lead Consultant/Owner
    Information Technology & Services
    Wayne, NJ
    "With Riverstone’s help, End of Life doesn’t actually have to be the end for our Nimble storage arrays."

    Lead Information Technology Specialist (ITA)
    Government Agency, Financial Services
    Alexandria, Virginia
    "Amazing company! They are always quick to respond to all our needs. We have used Riverstone on multiple occasions. We have sold them some of our older equipment, and we use them for 3rd party hardware support. We had a hardware issue in the past and received parts very quickly. I highly recommend them to anyone wanting great service and a great business partner."

    Senior Systems Engineer
    Hospital & Health Care
    Lincoln, Nebraska
    "The main reason I went with Riverstone over other third party maintenance providers is I know that they have access to a worldwide team of engineers."

    Sales and Accounts Director
    Computer and Network Security
    London, United Kingdom
    "So many support providers are like, ‘you’ve got this one option and that’s it’. But with Riverstone, it felt like they were willing to put together a service plan no matter what it took to work for our needs."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri
    "Even though our storage array was working fine, HPE Nimble no longer supported it and told us our only option was to upgrade. I knew we couldn’t be the only ones in this same boat, and that’s when I came across Riverstone Technology."

    IT Manager
    International Missions Organization
    Colorado Springs, Colorado
    "Dell had suddenly sunset their support on the EqualLogic models we relied on. So that brought about a search to find someone that could support our systems beyond end-of-service-life. And fortunately that’s when we found Riverstone!"

    Senior Systems Administrator
    Oil & Energy
    Wake Forest, North Carolina
    "We’ve had to submit two claims so far and we’ve not had any problems. We reached out and most of the time within 30 minutes or less we’ve got something being processed to be shipped to us the next day."

    Senior Systems Administrator
    Higher Education
    Cape Girardeau, Missouri
    "Not only will there be a good bit of savings by transferring warranty support over to Riverstone, but you guys gave us a lump price for the entire system. Whereas our previous provider charged by the system and then also by the drive. So just in that pricing structure alone, you guys are saving us money."

    IT Manager
    Construction
    Conyers, Georgia
    "Very aggressive pricing on mission critical support."

    Information Technology Director
    Newspapers
    North Andover, Massachusetts

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts
      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts
      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered

      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.