Third Party Maintenance and Support
Riverstone Technology specializes in flexible support, maintenance and warranty services for all major original equipment manufacture (OEM) branded storage devices including EMC, Dell, NetApp, Hitachi, HP, and IBM.
We provide our customers with the storage support needed to extend the life of their equipment and workstations including access to expert level engineers. Whether systems have been determined End-Of-Service Life (EOSL) or if the equipment has reached its original out of coverage date, we can extend the support at a much lower cost.
Support at a fraction of OEM Costs
Original equipment manufacturers focus their energy on the newest technology and devote their efforts to replacing older equipment with the latest and greatest. The results are increased support costs for their customers.
Riverstone Technology is able to support our customers with tailored support solutions, saving customers up to 90% compared to manufacturer offerings.
Brands We Support
Flexible support levels for your needs
24 x 7 x 4
24x7 Help Desk
24x7 Monitoring
(if applicable)4 Hour Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
24 x 7 x NBD
24x7 Help Desk
24x7 Monitoring
(if applicable)Next Business Day Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8 x 5 x NBD
8am-5pm Help Desk
8am-5pm Monitoring
(if applicable)Next Business Day Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.
NBD Parts Only
8am - 5pm Assistance
Next Business Day Response Window
Email Ticketing
On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8AM - 5PM service for next business day parts replacement.
Get a Quote Today!
We Have You Covered
Global Coverage
We can service your equipment no matter where your data center is located.
Certified Engineers
Our certified support engineers will hold your hand through any issues that arise.
Up to 80% SAVINGS ON POST WARRANTY SUPPORT
Our Standard pricing averages 80% less than most manufacturers for support services.
On-site Engineers
We employ and contract 2000+ engineers throughout most major cities worldwide.
4 Hour Response Time
Gain access to a certified engineer within 4 hours of issue.
Flexible Support Packages
We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.