Riverstone Has the Same Expert-Level Engineers (Minus the Manufacturer Markup)

Riverstone Has the Same Expert-Level Engineers (Minus the Manufacturer Markup)

Did you ever consider that Riverstone engineers may be the very same engineers your OEM employs? It’s true! Though it may come as a surprise, most manufacturers actually outsource some field services to a third party organization. But why? Remember, OEMs are in the business of selling new technology—not maintaining your assets after the sale. So in many cases, manufacturers …

5 Tips for Postponing Unnecessary Hardware Refreshes

5 Tips for Postponing Unnecessary Hardware Refreshes

No business wants to risk falling behind the competition or failing to meet business requirements by relying on outdated hardware. But the reality is that in today’s uncertain economic environment, there are much more critical matters to attend to. Organizations everywhere are limiting capital expenditures, thus placing increased pressure on IT to meet budget concerns while still ensuring performance and …

6 Signs it's Time to Break Up with Your OEM

It’s Not Me, It’s You: 6 Signs it’s Time to Break Up with Your OEM

People often forget that business relationships are just that – a relationship. And with Valentine’s Day around the corner, it may be time to take a hard look at whether or not your relationship with the original equipment manufacturer (OEM) is meeting your current needs.  Just like with a romantic relationship, your business’s partnership with your IT provider should be …

Let's Talk OEM FUD: Separating FUD from Fact

Let’s Talk OEM FUD: Separating FUD from Fact

What is FUD? Standing for “Fear, Uncertainty, & Doubt”, FUD is a scare tactic used surprisingly often among original equipment manufacturers (OEMs) to prevent current hardware customers from deviating from manufacturer offerings. By placing doubts about competitors in the minds of consumers, OEMs attempt to intimidate customers from making the transition to third party maintenance (TPM). They hope to incite …

Advantages of EMC Unity Third Party Maintenance Over Dell EMC

Advantages of EMC Unity Third Party Maintenance Over Dell EMC

Businesses have traditionally relied on original equipment manufacturers (OEMs) like Dell EMC for data center support. However, recent budget constraints have made room for a new adversary within the industry. Across the globe, organizations are increasingly turning to third party maintenance (TPM) providers to relieve financial and procedural support challenges. But what can a third party provider offer to your …

Data Domain Third Party Maintenance vs. Data Domain Maintenance

Data Domain Third Party Maintenance vs. Data Domain Maintenance

Back in their heyday, Data Domain specialized in target-based deduplication solutions for disk-based backup. Acquired by EMC in 2009, the Data Domain product line has been Dell EMC’s flagship platform for backup, archive, and disaster recovery ever since. But as Dell EMC continues to bring attractive new additions to the product line, many IT managers seek affordable ways to hold …

5 Advantages of Third Party Maintenance Over OEM Services

5 Advantages of Third Party Maintenance Over OEM Services

Organizations have traditionally relied on original equipment manufacturers (OEMs) for data center maintenance. But recent budget constraints have made room for a new adversary within the industry. Across the globe, companies are increasingly turning to third party maintenance (TPM) providers to relieve the financial and procedural burdens of IT support. But why rely on a third party vendor when one …

How Data Center Storage Benefits from Third Party Maintenance

How Data Center Storage Benefits From Third Party Maintenance

Purchasing storage equipment directly from the original equipment manufacturer (OEM) is undeniably expensive, and the storage support that goes along with it can be costly too. But the manufacturer isn’t your only option for high quality storage hardware and support. Third party maintenance (TPM) is an increasingly popular alternative to manufacturer support services for providing companies with storage benefits that …

IBM Third Party Maintenance vs. IBM Maintenance

IBM Third Party Maintenance vs. IBM Maintenance

IBM remains one of the largest and most powerful computer technology and IT consulting companies in the world. In terms of IT infrastructure, the influential corporation has made waves with their modernized servers and storage solutions. But in recent years, IBM has become increasingly invested in cloud computing, artificial intelligence, and the Internet of Things, while hardware services have fallen …

Top 3 Concerns of Third Party Maintenance

Top 3 Concerns Surrounding Third Party Maintenance

Choosing between support from the original equipment manufacturer (OEM) and a third party maintenance (TPM) provider is a decision many companies grapple with when it comes time to renew IT maintenance contracts. And while OEM services are commonly viewed as the industry standard, there are many added benefits to third party support that make it a more valuable alternative. Still, …