Let us paint you a picture: a customer purchases a server, storage device, or perhaps a network switch from Dell. They turn to Dell for support for the first few years simply by default. Now, 4 – 6 years later, they’re suddenly trapped in a prohibitively expensive hardware refresh cycle as continued coverage gets to be so costly it somehow …
For Dell, storage, server, and networking solutions were just a fallback. With Dell third party maintenance (TPM) providers, it’s our sole priority. Today, Dell is widely acknowledged for being a global leader in PCs, servers, data storage devices, network switches, and software products. But prior to their 2009 acquisition of Perot Systems, Dell was purely a hardware vendor for desktops …
Businesses have traditionally relied on original equipment manufacturers (OEMs) like Dell EMC for data center support. However, recent budget constraints have made room for a new adversary within the industry. Across the globe, organizations are increasingly turning to third party maintenance (TPM) providers to relieve financial and procedural support challenges. But what can a third party provider offer to your …
As the major server product manufacturers continue to raise support costs year after year, businesses are increasingly turning to third party providers for a more valuable maintenance alternative. OEMs like Dell, HP, and IBM are preoccupied by innovation and marketing their latest technology. While this makes for top-quality servers, it places support on the back burner. Meanwhile, third party maintenance …
It’s only natural for businesses to view OEM (original equipment manufacturer) maintenance as the industry standard when it comes to data center support. While this may be true, failing to look beyond Dell offerings could mean missing out on opportunities for your company to save big and streamline otherwise complicated SLAs (service-level agreements). In this article, we’ll touch on some …
We know how hard you work to create and develop relationships with your customers. Building rapport with the companies you provide for is vital to understanding their needs and providing the best solutions. Having brand new equipment from OEMs like Dell to sell to businesses is a substantial asset. Riverstone offers a beneficial partnership to resellers by giving their customers …
Dell PowerVault storage products are popular with companies around the world for their reliability and quality. Companies who have chosen Dell PowerVault for storage in their data center are always considering how to best maintain their support on those devices. Previously, finding comprehensive support for the upkeep of Dell PowerVault devices was difficult or expensive. Now, third party support from …
Around the world, Dell Compellent devices are being used to build and reinforce business data centers. For companies whose data center environments are centered around Dell Compellent storage devices, having consistent and reliable service and maintenance is crucial to ongoing success. Whereas in the past good post-warranty support for Dell Compellent devices has been insufficient and hard to find, Riverstone …
There are several key differences between purchasing parts and services from an original equipment manufacturer (OEM) and a third party support provider . You may be wondering whether a third party provider can provide the same confidence and reliability that a big name company like Dell can. The cost of hardware and service from original equipment manufacturers is often too …
Dell Equallogic and Dell Compellent models are two powerhouses in data center technology. Many businesses rely on them for the safety of their customers data and Dell’s history of manufacturing quality storage devices. Your business has unique needs that have to be considered when picking your next data storage device. We want to help you consider a few key differences …
