Partner with Riverstone
Extend your value to the customer through Partnering with Riverstone to grow your margin
Riverstone Technology provides storage, server, and network support, extended warranties, and maintenance solutions for data centers around the world. When you partner with Riverstone we offer your clients worldwide expert level server, storage, and network third party support at an affordable price. Riverstone Technology offers a comprehensive line of innovative and affordable third-party support solutions for every aspect of your client's business, whether they are a start-up, a Fortune 500 company, or an enterprise organization with multiple data centers or locations. Our third party support team will dynamically adapt your client's IT systems to work for every changing business needs.
We work with you how you work
You have a unique relationship with your customer, so we partner with you as an extension of that relationship. We can work the way you work. Extend the services you can sell to your customer and help them be more satisfied with the equipment they bought from you.
A few of the major Brands we Support
Parterning with Riverstone has advantages
Increase your product offerings with world-class third party support
Strengthen your customer relationship by extending care past your sale
Maximize your financial advantage for both you and your customer
Flexible support levels for your Client's needs
We utilize more than 2000 world class engineers so you don't have to. We have engineers and parts depots strategically located all over the world to reach your clients where their data centers are located. We offer on-site spares available for all four coverage options.
24 x 7 x 4
24x7 Help Desk
24x7 Monitoring
(if applicable)4 Hour Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
24 x 7 x NBD
24x7 Help Desk
24x7 Monitoring
(if applicable)Next Business Day Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8 x 5 x NBD
8am-5pm Help Desk
8am-5pm Monitoring
(if applicable)Next Business Day Response Window
On-Site Engineers
(Locally Dispatched)On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.
NBD Parts Only
8am - 5pm Assistance
Next Business Day Response Window
Email Ticketing
On-site Spares Kit
(Optional)Parts Replacement
Certified Experts
8AM - 5PM service for next business day parts replacement.
Let's Work Together!
We Have You Covered
Global Coverage
We can service your equipment no matter where your data center is located.
Certified Engineers
Our certified support engineers will hold your hand through any issues that arise.
Up to 80% SAVINGS ON POST WARRANTY SUPPORT
Our Standard pricing averages 80% less than most manufacturers for support services.
On-site Engineers
We employ and contract 2000+ engineers throughout most major cities worldwide.
4 Hour Response Time
Gain access to a certified engineer within 4 hours of issue.
Flexible Support Packages
We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.