24/7/365 Monitoring

KEEP A WATCHFUL EYE ON YOUR IT SYSTEMS WITH 24/7/365 MONITORING

As we monitor the health of all your essential systems, Riverstone strives for a 99.999 percent uptime which is the acknowledged industry standard. You will have complete confidence knowing your systems are continuously online and functioning effectively. The initial setup process will be completely transparent with 24×7 support, but also consistent and in-depth reporting on the uptime and health of your systems.

With our 24/7/365 Monitoring Service, we’ll keep your infrastructure operating at an optimum level.

We believe in keeping your business fully functional 100% of the time, which is why we are committed to 24/7/365 monitoring solutions. Full time office monitoring allows us to predict potential failures and fix your network problems fast. This instantaneous response allows us ensures that you won’t have any downtime at the office – saving you time and money.

Because your customers depend on accessing email, instant messaging, databases, line of business applications and file and print shares and more 24×7×365, you need to know that your systems are online and functioning efficiently always.

OUR 24/7 MONITORING SOLUTIONS INCLUDE

  • Monitoring the health of you​​​​​r systems 24x7x365
  • Notifications in the event of a system critical network issue
  • Performance monitoring. Thresholds setup to identify low disk space, high CPU utilization, and other events indicative of a performance issue
  • Monitoring of data / tape backup logs
  • Anti-virus updates
  • Monitoring of backup jobs
  • Other software updates such as Adobe and JAVA
  • Asset Management – full hardware and software inventories
  • Software updates including desktop operating system and antivirus software
  • Month-end reports detailing up-time, security patching, and performance
  • Microsoft patch deployment
  • Spyware removal
  • Microsoft service pack deployment

       FLEXIBILITY AT YOUR FINGERTIPS

CUSTOMIZED COVERAGE TO FIT YOUR NEEDS

EMBRACE THE POWER OF GLOBAL IT SUPPORT. MORE THAN 2000 ENGINEERS AND SMART HANDS ON STAFF.

24x7x4

24×7 service with 4-hour response time. 24×7 helpdesk, onsite, call-home monitoring and parts replacement is included. (On-site spares available)

24x7xNBD

24×7 service with Next Business Day response time. 24×7 helpdesk, onsite, call home monitoring and parts replacement is included. (On-site spares available)

8x5xNBD

8×5 service with Next Business Day response time. 8×5 helpdesk, onsite, call-home monitoring and parts replacement is included. (On-site spares available)

NBD Parts only

8×5 Next Business Day response time and parts replacement is included. (On-site spares available)

HOW COVERAGE WORKS

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CONTACT US TODAY FOR YOUR FREE QUOTE

 WHEREVER YOU ARE, WE’VE GOT YOU COVERED…

  • Access to support coverage throughout the United States, Canada, Mexico and more
  • Simplified support management
  • Spare parts as a service
  • Fix-it now, fix-it first mindset
  • Expert Level Engineering