Tegile storage Hardware Services

EMC Storage Device Hardware Services Provided by Riverstone Technology

Tegile will gladly sell you their newest product regardless of what's best for your data center environment or company in general. Conversely at Riverstone Technology, we aim to understand your full environment and business goals to find you the right equipment at the best price. Our Riverstone Recertified hardware averages 80% less in cost compared to Tegile and roughly 10% less than other third party providers.  

Post-warranty support for Tegile storage arrays is a rising need as most are being left behind by the manufacturer. Our hardware services group has extensive experience with Tegile equipment and have expert level engineers that understand the unique strengths and weaknesses of your Tegile system. We can help you reallocate existing equipment to strengthen up areas as you add new or recertified Tegile equipment. We offer extended warranties for Tegile equipment to maximize your return on investment (ROI) to help your company further succeed and trust that your reallocated equipment is business ready.

Explore our tegile Storage Solutions

OUR NEXT BUSINESS DAY WARRANTY GUARANTEE

Riverstone Technology wants you to purchase from us with confidence. We offer one of the best warranties you can find in the industry with our automatic 1 Year Next Business Day Warranty. For extra piece of mind, you can upgrade to a 3 or 5 year Next Business Day Warranty. We guarantee all of our equipment and strive to make replacements as easy as pressing a button. We understand your equipment is business critical so you can trust our speed will be second to none in addressing any issue that might arise. Need a different or custom warranty for short or long term? Ask us about our custom options.

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What Customers Are Saying

"The last time I emailed Kaylee I received an away message and yet I still got a response from her an hour later. That level of responsiveness means a lot."

Manager of Information Technology
Higher Education
New Jersey
"Since 2018 we’ve opened a few tickets with Riverstone and the technical resolution has been good on all of them. It was always prompt, and we’ve never had an issue."

Senior Technology Infrastructure Specialist
Insurance
Renton,
"Riverstone wasn’t trying to sell us on-site services or anything like that. It’s literally just a place where I can go if I have a failure of a component and get a part generally within a day or two."

Vice President of IT and Distribution
Consumer Goods
Carthage, Missouri
"Riverstone Technology has been an incredible resource for affordable Nimble third party support."

Lead Information Technology Specialist (ITA)
Government Agency, Financial Services
Alexandria, Virginia
"The engineer that was engaged to give us a demo of the support dashboard was very personable and knowledgeable – it was all-around a good experience and ultimately sold us on Riverstone."

Court Systems Administrator
Judiciary
Central Valley (California)
"When you see the yearly support rate go from $1,200 down to $200 per machine, it makes you happy enough the only other questions is really 'where do I sign?'"

Senior Systems Architect
Health & Wellness
Tualatin, Oregon
"Since 2018, Riverstone’s support rate has stayed the same while our PowerEdge servers have only gotten older. If anything, we would have expected it to be increasingly difficult to source parts, so the consistent pricing has been favorable."

Chief Information Officer
Consumer Goods
Lakewood, New Jersey
"The savings provided by Riverstone third party support allow us to reallocate our IT budget for more important efforts. It’s money we can turn around and invest in new infrastructure to increase the services that we provide to our researchers."

Manager of Information Technology
Higher Education
New Jersey
"Riverstone’s call-home feature was the perfect solution for both after-hour and weekend monitoring."

Senior Systems Administrator
Oil & Energy
Wake Forest, North Carolina
"Being new to both third party support and Riverstone as an organization, I was initially a bit skeptical. But after learning a little bit more about their company–along with the low pricing and extended support capabilities–I felt extremely comfortable moving forward with them."

Senior Director of IT
Pharmaceuticals
Morrisville, North Carolina

    What Customers Are Saying

    "After our first two drive failures, Riverstone’s tech suggested he send out two this time and we keep one on the shelf–that way if it happens again I can do the repair myself right away. Now I don’t even have to wait the 24 hours for NBD parts–I can be up and running in 2 or 3 hours."

    Chief Information Officer
    Consumer Goods
    Lakewood, New Jersey
    "Legacy server + Riverstone warranty = no problem. Legacy server + no warranty = trouble. We've had a couple of hardware failures on old servers and it was no problem to have expedited parts shipped out on both occasions. For me, that peace of mind lets me stretch the budget a bit further and get more production life out of equipment that would otherwise have to be retired."

    Information Technology Manager
    Aviation & Aerospace
    Stillwater, Oklahoma
    "Working with Riverstone saved us about $3,000 over last year’s support costs for our Dell, HP, and Fujitsu equipment."

    Systems Administrator
    Government Administration
    Memphis, Tennessee
    "Riverstone's flexible SLAs were exaclty what we were looking for."

    Head of Infrastructure
    Global Media Intelligence Provider
    Sliema, Malta
    "My only other option was basically to search around on eBay and buy myself an identical secondhand unit to have on-site for spares...so the fact that we were able to get high quality support after End of Life was great."

    Chief Information Officer
    Hospital & Health Care
    Columbia, Missouri
    "While Dell was willing to offer a significant discount, they still wanted us to get support back to April 2020–the date our equipment was last under coverage. It just didn’t make sense to pay for a past year of unsupported time. But with Riverstone, a lapse in coverage like that doesn’t matter–you only pay for the time in which equipment is under support."

    IT Architect
    Oil & Energy
    Alberta, Canada
    "The main reason I chose Riverstone over other providers was that my service rep was very communicative, helpful, and knowledgeable. She got back to me really quickly with all the information, walked me through how support would actually work, and we were just really pleased with how she handled it all."

    Chief Information Officer
    Hospital & Health Care
    Columbia, Missouri
    "Riverstone Technology has been an incredible resource for affordable Nimble third party support."

    Lead Information Technology Specialist (ITA)
    Government Agency, Financial Services
    Alexandria, Virginia
    "Our Nimble array just runs–we don’t have problems with it, it doesn’t have problems with us. So when it suddenly and unexpectedly reached End of Life, third party support was the perfect solution."

    Court Systems Administrator
    Judiciary
    Central Valley (California)
    "It was one of those things where we essentially had to put a ‘bandaid’ on our existing infrastructure to keep it going until we got approved for budgeting to upgrade SANs. Riverstone has helped us make do with our end-of-service-life EqualLogics until that time comes."

    Senior Systems Administrator
    Oil & Energy
    Wake Forest, North Carolina

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.