quantum Hardware Services

Quantum Hardware Services Provided by Riverstone Technology

Riverstone Technology offers global support, maintenance, and warranty services for all Quantum storage devices. Our pricing model averages 80% less in cost compared to the Quantum contract equivalent and roughly 10% less than other third party providers. 

Our hardware services group has extensive experience with Quantum equipment and have expert level engineers to understand the strengths and weaknesses of your Quantum storage devices. We can help you reallocate existing equipment to strengthen up areas as you add new or certified, pre-owned Quantum storage equipment. We offer extended warranties for Quantum storage equipment to maximize your return on investment (ROI) to help your company further succeed and trust that your reallocated equipment is business ready.

Explore Quantum Storage Solutions

OUR NEXT BUSINESS DAY WARRANTY GUARANTEE

Riverstone Technology wants you to purchase from us with confidence. We offer one of the best warranties you can find in the industry with our automatic 1 Year Next Business Day Warranty. For extra piece of mind, you can upgrade to a 3 or 5 year Next Business Day Warranty. We guarantee all of our equipment and strive to make replacements as easy as pressing a button. We understand your equipment is business critical so you can trust our speed will be second to none in addressing any issue that might arise. Need a different or custom warranty for short or long term? Ask us about our custom options.

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What Customers Are Saying

"As a nonprofit, it was amazing that we could afford this Nimble system in the first place. So we definitely don’t have the ability to refresh hardware every 6 or 7 years. With Riverstone’s help, we no longer have to."

IT Manager
International Missions Organization
Colorado Springs, Colorado
"Very aggressive pricing on mission critical support."

Information Technology Director
Newspapers
North Andover, Massachusetts
"Any company that has EOSL hardware that’s still in good shape would greatly benefit from Riverstone’s third party support solutions."

IT Manager
International Missions Organization
Colorado Springs, Colorado
"Riverstone’s call-home monitoring feature was first and foremost. And secondly was price. Obviously we needed them to get aggressive because the attractiveness of our previous provider was their price point. So we were able to get close enough in price to where that made Riverstone stand out as well. Finally, my service rep’s been great during the onboarding process and very communicative. So all in all that led us to say, hey let’s give you guys a whirl versus going down the extremely challenging, frustrating path of [COMPETITOR]."

Vice President of Information Technology
Real Estate
Fort Lauderdale, Florida
"Working with Riverstone has put our department at ease. Our Nimble hardware faced a sudden deadline, but with their help we now have 24 more months of coverage before we must choose between continuing on-premise or migrating to the cloud."

Lead Information Technology Specialist (ITA)
Government Agency, Financial Services
Alexandria, Virginia
"With Riverstone’s help, End of Life doesn’t actually have to be the end for our Nimble storage arrays."

Lead Information Technology Specialist (ITA)
Government Agency, Financial Services
Alexandria, Virginia
"We shopped around a little bit for this Quantum support, but we didn’t get a rapid response from any of Riverstone's competitors. Actually we didn’t receive any real service from them, period! So that’s where Riverstone won it out."

Senior Systems Administrator
Higher Education
Elizabethtown, Pennsylvania
"We went with Riverstone because of the responsiveness, the ease of service, and really just the personality—Alex was really really a cool guy to get to know and do business with."

Director of IS Infrastructure
Education
Visalia, California
"With budgets being where they are due to COVID-19, my client just didn’t have the money to refresh their end-of-life Hitachi Unified Storage. So with Riverstone’s post-warranty support, they can get another year out of current hardware."

Senior Account Executive
Information Technology & Services
Kittery, Maine
"My experience with Riverstone so far has been really well. The onboarding process went pretty seamlessly pretty quickly, and Bradley was really great. So far so good!"

Computer Systems Engineer
Elementary and Secondary Schools
Laurens, South Carolina

    What Customers Are Saying

    "Riverstone’s call-home monitoring feature was first and foremost. And secondly was price. Obviously we needed them to get aggressive because the attractiveness of our previous provider was their price point. So we were able to get close enough in price to where that made Riverstone stand out as well. Finally, my service rep’s been great during the onboarding process and very communicative. So all in all that led us to say, hey let’s give you guys a whirl versus going down the extremely challenging, frustrating path of [COMPETITOR]."

    Vice President of Information Technology
    Real Estate
    Fort Lauderdale, Florida
    "From a purely marketing standpoint, our decision to go with Riverstone was based upon the highly responsive customer service we received from the get-go."

    Court Systems Administrator
    Judiciary
    Central Valley (California)
    "There are several companies that offer third party support services, but Riverstone Technology had the best online reviews by far."

    IT Manager
    International Missions Organization
    Colorado Springs, Colorado
    "HPE Nimble was encouraging us to buy-new. But I had no intention of upgrading systems when we plan to modify our environment in the near future. So a 2-year post-warranty support contract with Riverstone was the perfect solution."

    Lead Information Technology Specialist (ITA)
    Government Agency, Financial Services
    Alexandria, Virginia
    "For me to go out and order the drives, then install them, and chase things down...it’s pretty difficult for one person. So I like my stuff being under warranty with Riverstone–where I don’t have to do 90% of the work to get a replacement drive. Cause you lose a couple of them, and then you lose the array, and then you have to start from scratch."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "I don’t even have to open a ticket with Riverstone to receive help, replacement parts, or incident escalation. I just email my service representative (Kaylee) and she quickly gets things done for me!"

    Senior Manager of IT
    Civil Engineering
    Acton, Massachusetts
    "I wanted to refresh to a newer storage area but we just didn’t have the money. With Riverstone’s post-warranty support I can continue to use my EqualLogic systems for years to come."

    Senior Manager of IT
    Civil Engineering
    Acton, Massachusetts
    "HPE wanted half of the initial purchase price of the system for 3 years of support, while Riverstone quickly got back to me with a quote that was 10% of what HPE Nimble was asking for."

    IT Manager
    Environmental Services
    Seattle, Washington
    "[COMPETITOR] told me that their normal quoting time is 5 days and I just can’t work with that. As a smaller player we need to be able to do things quicker than other suppliers and at a better price. So I’m having to turn quotes around within the day–four hours potentially. Riverstone being able to meet that strict timeline was key in my decision to go with them over other Juniper support providers."

    Sales and Accounts Director
    Computer and Network Security
    London, United Kingdom
    "The fact that you guys can provide support for a product that HPE considers End of Life–that’s obviously still a good, functioning product–says a lot about manufacturers today."

    Chief Information Officer
    Hospital & Health Care
    Columbia, Missouri

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.