Pure Storage Hardware Services

Pure Storage Hardware Services Provided by Riverstone Technology

Riverstone Technology offers global support, maintenance, and warranty services for Pure Storage FlashArray//m series devices. Our pricing model averages 80% less in cost compared to the Pure Storage contract equivalent and roughly 10% less than other third party providers. 

Our hardware services group has extensive experience with Pure Storage equipment, along with Pure Storage-certified engineers to understand the strengths and weaknesses of your storage arrays. We can help you reallocate existing equipment to strengthen up areas as you add new or certified, pre-owned Pure equipment. We offer extended warranties for Pure Storage equipment to maximize your return on investment (ROI) and help your company further succeed. With us, you can trust that your reallocated equipment is business ready.

Explore Pure Storage Solutions

OUR NEXT BUSINESS DAY WARRANTY GUARANTEE

Riverstone Technology wants you to purchase from us with confidence. We offer one of the best warranties you can find in the industry with our automatic 1 Year Next Business Day Warranty. For extra piece of mind, you can upgrade to a 3 or 5 year Next Business Day Warranty. We guarantee all of our equipment and strive to make replacements as easy as pressing a button. We understand your equipment is business critical so you can trust our speed will be second to none in addressing any issue that might arise. Need a different or custom warranty for short or long term? Ask us about our custom options.

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What Customers Are Saying

"We went with Riverstone because of the responsiveness, the ease of service, and really just the personality—Alex was really really a cool guy to get to know and do business with."

Director of IS Infrastructure
Education
Visalia, California
"Riverstone’s response times were excellent and their flexibility to fit our budget constraints was very appreciated. If we require similar services going forward, I’m definitely going to be reaching out to Riverstone."

Director of IS Infrastructure
Education
Visalia, California
"Riverstone not only saved us from the risk of losing our SAN environment, but from the greater impact related to our students."

Director of IS Infrastructure
Education
Visalia, California
"Just by leveraging Riverstone’s post-warranty support, we’ve been able to save several thousands of dollars–maybe even a hundred thousand–in hardware replacement costs."

Director of IS Infrastructure
Education
Visalia, California
"We’re in the middle of a complete cloud migration, and we had a target move-out date that was before our Pure Storage support renewal. Well, turns out that we were not able to move out in time. So I did some Google searching for reputable companies that were able to provide third party support after EOS dates. Riverstone popped up, and I was really excited that I had a contact in mind to help save us from this situation. So I filled out the contact form, and a service rep was really quick to reach out to me. And from there it all moved very fast. You just required some basic information about our systems, and we were off and running! Riverstone was very accommodating, and it was a good experience overall."

Director of IS Infrastructure
Education
Visalia, California

    What Customers Are Saying

    "Riverstone not only saved us from the risk of losing our SAN environment, but from the greater impact related to our students."

    Director of IS Infrastructure
    Education
    Visalia, California
    "We went with Riverstone because of the responsiveness, the ease of service, and really just the personality—Alex was really really a cool guy to get to know and do business with."

    Director of IS Infrastructure
    Education
    Visalia, California
    "Just by leveraging Riverstone’s post-warranty support, we’ve been able to save several thousands of dollars–maybe even a hundred thousand–in hardware replacement costs."

    Director of IS Infrastructure
    Education
    Visalia, California
    "Riverstone’s response times were excellent and their flexibility to fit our budget constraints was very appreciated. If we require similar services going forward, I’m definitely going to be reaching out to Riverstone."

    Director of IS Infrastructure
    Education
    Visalia, California
    "We’re in the middle of a complete cloud migration, and we had a target move-out date that was before our Pure Storage support renewal. Well, turns out that we were not able to move out in time. So I did some Google searching for reputable companies that were able to provide third party support after EOS dates. Riverstone popped up, and I was really excited that I had a contact in mind to help save us from this situation. So I filled out the contact form, and a service rep was really quick to reach out to me. And from there it all moved very fast. You just required some basic information about our systems, and we were off and running! Riverstone was very accommodating, and it was a good experience overall."

    Director of IS Infrastructure
    Education
    Visalia, California

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.