Overland Storage Hardware Services

Overland Storage Hardware Services Provided by Riverstone Technology

Riverstone Technology offers global support, maintenance, and warranty services for Overland Storage SnapServers, NEO Tape Libraries, OT, and OV Series devices. Our pricing model averages 80% less in cost compared to the Overland contract equivalent and roughly 10% less than other third party providers. 

Our Hardware Services group has extensive experience with Overland Storage equipment, along with Overland-certified engineers to understand the strengths and weaknesses of your storage devices. We can help you reallocate existing equipment to strengthen up areas as you add new or certified, pre-owned Overland equipment. We offer extended warranties for Overland Storage equipment to maximize your return on investment (ROI) and help your company further succeed. With us, you can trust that your reallocated equipment is business ready.

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OUR NEXT BUSINESS DAY WARRANTY GUARANTEE

Riverstone Technology wants you to purchase from us with confidence. We offer one of the best warranties you can find in the industry with our automatic 1 Year Next Business Day Warranty. For extra piece of mind, you can upgrade to a 3 or 5 year Next Business Day Warranty. We guarantee all of our equipment and strive to make replacements as easy as pressing a button. We understand your equipment is business critical so you can trust our speed will be second to none in addressing any issue that might arise. Need a different or custom warranty for short or long term? Ask us about our custom options.

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What Customers Are Saying

"It's been a wonderful experience having our storage systems supported by Riverstone Technology. The support has always been prompt and proactive in resolving issues. The shipment for any parts to be replaced is well within the ETA. I recommend them to anyone looking for professional support services on any of their hardware devices."

Infrastructure Lead
Marketing & Advertising
Sydney, Australia
"Kaylee was professional, detailed, responsive, and genuinely helpful. Correction IS not WAS."

IT Specialist
Government Agency
Arlington, Virginia
"Riverstone wasn’t trying to sell us on-site services or anything like that. It’s literally just a place where I can go if I have a failure of a component and get a part generally within a day or two."

Vice President of IT and Distribution
Consumer Goods
Carthage, Missouri
"The main reason I chose Riverstone over other providers was that my service rep was very communicative, helpful, and knowledgeable. She got back to me really quickly with all the information, walked me through how support would actually work, and we were just really pleased with how she handled it all."

Chief Information Officer
Hospital & Health Care
Columbia, Missouri
"We got three quotes from three different vendors, and Riverstone was at least $1,000 less for the very same level of support than their two competitors."

Storage/Virtualization Engineer
Hospital & Health Care
New York, New York
"We tried to pitch replacing the hardware and were told no. Then there was the discussion of moving all our systems into the cloud–it’s too expensive. So the most cost-effective option was to seek out a third-party warranty renewal, if we could find one, so that our server would still have support. And that’s how I came across Riverstone!"

System Administrator
Industrial Machinery Manufacturing
Brookville, Ohio
"Being that Riverstone is a third-party I did check out some of their references, but I got nothing but good responses in return. So we’re looking forward to working with Riverstone for our EMC VNXe post-warranty support!"

Information Technology Director
Newspapers
North Andover, Massachusetts
"We have had a great experience with Riverstone. We are a small research unit with an older single Compellent array. Due to funds being tight, we sought 3rd party service support vendors and Riverstone has been great over the last few years."

IT Manager
Academic Institute
Winnipeg, Manitoba, Canada
"As long as we have servers that need support, we’ll continue to turn to Riverstone."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"Dell wanted about a million dollars a year for maintenance on a cluster that cost us just over that to buy. There was no way we were going to spend that much on support! We could replace the storage system for what it would cost us to support it with the OEM."

Manager of Information Technology
Higher Education
New Jersey

    What Customers Are Saying

    "Legacy server + Riverstone warranty = no problem. Legacy server + no warranty = trouble. We've had a couple of hardware failures on old servers and it was no problem to have expedited parts shipped out on both occasions. For me, that peace of mind lets me stretch the budget a bit further and get more production life out of equipment that would otherwise have to be retired."

    Information Technology Manager
    Aviation & Aerospace
    Stillwater, Oklahoma
    "HPE Nimble was looking for $23,000 for a 3-year term while Riverstone came in under $2,000 for 12 months of support. It was a no-brainer."

    IT Manager
    Environmental Services
    Seattle, Washington
    "Riverstone’s 8x5xNBD support allowed us to repurpose our older Nimble system to build out an affordable disaster recovery solution."

    IT Manager
    Environmental Services
    Seattle, Washington
    "We couldn’t continue to operate our out-of-warranty EqualLogics without some type of support. Riverstone’s third party support services were the perfect solution for us."

    Senior Manager of IT
    Civil Engineering
    Acton, Massachusetts
    "There were two things that led us to look at third party support; one, the rising cost from Dell EMC to cover our VNXe’s, and two, Dell EMC announcing End of Life on our VNXe’s. Because right now we’re not in a position to replace that hardware, and it still obviously has a decent life to it. So I reached out to Riverstone to see if they could help. They could, and the pricing was good, so we decided to pursue it!"

    Information Technology Director
    Newspapers
    North Andover, Massachusetts
    "I’ve never even had to call in on the main support line! I always just email Brad and say ‘Hey I’ve got a hard drive out,’ and he’s like ‘No problem! I’ll take care of it, when do you want it?’""

    Vice President of IT and Dsitribution
    Consumer Goods
    Carthage, Missouri
    "HPE Nimble was encouraging us to buy-new. But I had no intention of upgrading systems when we plan to modify our environment in the near future. So a 2-year post-warranty support contract with Riverstone was the perfect solution."

    Lead Information Technology Specialist (ITA)
    Government Agency, Financial Services
    Alexandria, Virginia
    "I would recommend Riverstone Technology to any company seeking out third party support services."

    Senior Manager of IT
    Civil Engineering
    Acton, Massachusetts
    "When we had some incidents with our EqualLogics, it was comforting to know we could fall back on Riverstone for Next Business Day parts."

    Senior Manager of IT
    Civil Engineering
    Acton, Massachusetts
    "After having looked at your pricing I’m asking myself ‘why in the world didn’t I look into third party coverage before?’ because you guys are way more competitive than HPE Nimble."

    Chief Information Officer
    Hospital & Health Care
    Columbia, Missouri

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.