Nexsan Hardware Services

Nexsan Hardware Services Provided by Riverstone Technology

Riverstone Technology offers global support, maintenance, and warranty services for Nexsan BEAST, NST, and E-Series devices. Our pricing model averages 80% less in cost compared to the Nexsan contract equivalent and roughly 10% less than other third party providers. 

Our hardware services group has extensive experience with Nexsan storage equipment, along with Nexsan-certified engineers to understand the strengths and weaknesses of your Nexsan arrays. We can help you reallocate existing equipment to strengthen up areas as you add new or certified, pre-owned Nexsan storage equipment. We offer extended warranties on post-warranty and EOSL Nexsan devices to help maximize your return on investment (ROI) and help your company further succeed. With us, you can trust that your reallocated equipment is business ready.

Explore Our Nexsan Storage Solutions

OUR NEXT BUSINESS DAY WARRANTY GUARANTEE

Riverstone Technology wants you to purchase from us with confidence. We offer one of the best warranties you can find in the industry with our automatic 1 Year Next Business Day Warranty. For extra piece of mind, you can upgrade to a 3 or 5 year Next Business Day Warranty. We guarantee all of our equipment and strive to make replacements as easy as pressing a button. We understand your equipment is business critical so you can trust our speed will be second to none in addressing any issue that might arise. Need a different or custom warranty for short or long term? Ask us about our custom options.

Get a Quote Today
ImageImageImage

What Customers Are Saying

"Even though our Dell EqualLogic is end of life, Riverstone was able to provide the necessary parts and support to keep our infrastructure in place."

Vice President of IT and Distribution
Consumer Goods
Carthage, Missouri
"HPE Nimble was encouraging us to buy-new. But I had no intention of upgrading systems when we plan to modify our environment in the near future. So a 2-year post-warranty support contract with Riverstone was the perfect solution."

Lead Information Technology Specialist (ITA)
Government Agency, Financial Services
Alexandria, Virginia
"Working with Riverstone for the past five years has been a happy experience, I have no complaints. My account executive has been very nice to work with. She’s made extending our warranty very easy and been very responsive in terms of turnaround times for requesting quotes. So certainly a positive experience all around!"

Lead Systems Administrator
Pharmaceutical Manufacturing
Lexington, Massachusetts
"As long as we have servers that need support, we’ll continue to turn to Riverstone."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"When our HPE Nimble arrays hit EOL, we needed more time to strategize and decide what our next steps should be. Riverstone’s post-warranty support allowed us to do just that, giving us 2 more years to financially prepare for a hardware upgrade."

Lead Information Technology Specialist (ITA)
Government Agency, Financial Services
Alexandria, Virginia
"We were thinking about upgrading our Dell PowerVault environment, but it’s not that easy to move systems over to a new device. With Riverstone’s post-warranty support services, we can get 2-3 more years out of our current hardware!"

Head of Infrastructure
Global Media Intelligence Provider
Sliema, Malta
"I’m in sales–so having to chase down other sales reps to get something done is a major pain in the neck. But that’s never an issue when working with my man Brad over at Riverstone."

Senior Account Executive
Information Technology & Services
Kittery, Maine
"For the price and service level Dell was offering, we didn’t see the benefit of sticking with the OEM for end-of-life support."

Vice President of IT and Distribution
Consumer Goods
Carthage, Missouri
"Riverstone sales and support have always been amazing with response time and quality of service. We appreciate being a business partner with them!"

Network and Server Administrator
Higher Education
Dickinson, North Dakota
"We couldn’t continue to operate our out-of-warranty EqualLogics without some type of support. Riverstone’s third party support services were the perfect solution for us."

Senior Manager of IT
Civil Engineering
Acton, Massachusetts

    What Customers Are Saying

    "I’ve had a great experience working with Riverstone, and that’s all because of Kaylee. She went above and beyond to make sure all of our concerns were addressed and needs were met."

    Customer Success Manager
    Information Technology & Services
    Sunnyvale, California
    "When our HPE Nimble arrays hit EOL, we needed more time to strategize and decide what our next steps should be. Riverstone’s post-warranty support allowed us to do just that, giving us 2 more years to financially prepare for a hardware upgrade."

    Lead Information Technology Specialist (ITA)
    Government Agency, Financial Services
    Alexandria, Virginia
    "It was one of those things where we essentially had to put a ‘bandaid’ on our existing infrastructure to keep it going until we got approved for budgeting to upgrade SANs. Riverstone has helped us make do with our end-of-service-life EqualLogics until that time comes."

    Senior Systems Administrator
    Oil & Energy
    Wake Forest, North Carolina
    "The industry norm can vary greatly from company to company, and quite badly in some instances. But Riverstone has been quite good to deal with, reasonably quick in replies to quote requests."

    Sales and Accounts Director
    Computer and Network Security
    London, United Kingdom
    "I like the way Riverstone gets back with me very quickly, and I like that replacement drives arrive in good working condition. I’ve never had a problem with anything they’ve shipped me."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "Being that Riverstone is a third-party I did check out some of their references, but I got nothing but good responses in return. So we’re looking forward to working with Riverstone for our EMC VNXe post-warranty support!"

    Information Technology Director
    Newspapers
    North Andover, Massachusetts
    "Many newspapers face challenges in today’s day and age. So any costs that we can save while still receiving premium support is great for us."

    Information Technology Director
    Newspapers
    North Andover, Massachusetts
    "We’re so happy with Riverstone because there've been a couple of times where we had bad drives in our NAS. So we just call it in, a new drive gets sent out with next-day shipping, we swap it out and we’re good to go! That’s all we need and it’s been really great!"

    IT Manager
    Hospitality
    Miami Beach, Florida
    "While Dell was willing to offer a significant discount, they still wanted us to get support back to April 2020–the date our equipment was last under coverage. It just didn’t make sense to pay for a past year of unsupported time. But with Riverstone, a lapse in coverage like that doesn’t matter–you only pay for the time in which equipment is under support."

    IT Architect
    Oil & Energy
    Alberta, Canada
    "We were thinking about upgrading our Dell PowerVault environment, but it’s not that easy to move systems over to a new device. With Riverstone’s post-warranty support services, we can get 2-3 more years out of our current hardware!"

    Head of Infrastructure
    Global Media Intelligence Provider
    Sliema, Malta

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.