NetApp Storage Hardware Services

NetApp focuses their energy on pushing the newest technology offerings and as a result, customer with NetApp storage devices see higher prices for support extensions and renewals. Riverstone Technology offers global support, maintenance, and warranty services for all NetApp devices. Our pricing model averages 80% less in cost compared to NetApp and roughly 10% less than other third party providers. 

Our hardware services group has extensive experience with NetApp Storage equipment and have expert level engineers to understand the strengths and weaknesses of your NetApp devices. We can help you reallocate existing equipment to strengthen up areas as you add new or certified, pre-owned NetApp storage equipment. We offer extended warranties for NetApp equipment to maximize your return on investment (ROI) to help your company further succeed and trust that your reallocated equipment is business ready.

NetApp Storage Device Hardware Services Provided by Riverstone Technology

We Stock NetApp Storage Devices

Riverstone offers the largest supply of NetApp storage systems, shelves and parts in the industry. Riverstone offers full systems for FAS200, FAS2000, FAS3000, FAS6000 and FAS8000 series head units. We also specialize in NetApp upgrade options from additional shelves to NIC and Flash Cache cards to upgrade your system.

Explore NetApp Hardware

Our Next Busines Day Warranty Guarantee

Riverstone Technology wants you to purchase from us with confidence. We offer one of the best warranties you can find in the industry with our automatic 1 Year Next Business Day Warranty. For extra piece of mind, you can upgrade to a 3 or 5 year Next Business Day Warranty. We guarantee all of our equipment and strive to make replacements as easy as pressing a button. We understand your equipment is business critical so you can trust our speed will be second to none in addressing any issue that might arise. Need a different or custom warranty for short or long term? Ask us about our custom options.

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1 Year Warranty Guarantee by Riverstone Technology3 Year Warranty Guarantee by Riverstone Technology5 Year Warranty Guarantee by Riverstone Technology

What Customers Are Saying

"If we hadn’t found Riverstone Technology, we would have spent almost $100,000 more on NetApp support."

Manager of Information Technology
Higher Education
New Jersey
"We got three quotes from three different vendors, and Riverstone was at least $1,000 less for the very same level of support than their two competitors."

Storage/Virtualization Engineer
Hospital & Health Care
New York, New York
"The last time I emailed Kaylee I received an away message and yet I still got a response from her an hour later. That level of responsiveness means a lot."

Manager of Information Technology
Higher Education
New Jersey
"Riverstone provided me with the necessary spares for my end-of-life NetApp system after they were no longer available from NetApp."

Infrastructure Engineer
Oil & Energy
Calgary, Alberta, Canada
"By self-insuring and maintaining on-site spare disks for our legacy NetApp system, we can continue to utilize the device for backup and vaulting without the involvement of NetApp."

Infrastructure Engineer
Oil & Energy
Calgary, Alberta, Canada
"Riverstone Technology has been an excellent resource for aftermarket NetApp hardware solutions."

Infrastructure Engineer
Oil & Energy
Calgary, Alberta, Canada
"We had dual air conditioner failures that left our data center completely in the dark. Once we brought everything back up, we realized one of our NetApp servers was dead. I reached out to our rep at NetApp begging for help and they just turned their back on us. So now I’m making phone calls and sending emails to anybody and everybody that does support, and to put it bluntly, Riverstone was the only company that got back to me. You know I’m telling people, ‘hey I’m down, I’m hard down and I’m willing to pay whatever it takes to get us back up’ and would get nothing back. I don’t know what I would have done if Riverstone didn’t respond to my message."

Director of Information Services
Direct Marketing & Communications
Concord, California
"The savings provided by Riverstone third party support allow us to reallocate our IT budget for more important efforts. It’s money we can turn around and invest in new infrastructure to increase the services that we provide to our researchers."

Manager of Information Technology
Higher Education
New Jersey
"The two main reasons we went with Riverstone over other third party maintenance providers was one, their reasonable pricing, and two, their accommodating support levels."

Storage/Virtualization Engineer
Hospital & Health Care
New York, New York
"Riverstone has been a great option to provide certified, pre-owned hardware for our aging NetApp storage equipment."

Infrastructure Engineer
Oil & Energy
Calgary, Alberta, Canada

    What Customers Are Saying

    "What Riverstone provided me with is something that’s priceless–they gave me a sense of relief that I have someone to call when critical downtime strikes. And you can’t put a dollar amount on that feeling. Because my well-being is priceless as far as I’m concerned."

    Director of Information Services
    Direct Marketing & Communications
    Concord, California
    "The last time I emailed Kaylee I received an away message and yet I still got a response from her an hour later. That level of responsiveness means a lot."

    Manager of Information Technology
    Higher Education
    New Jersey
    "Riverstone Technology’s competitive pricing and impressive references made the decision to partner with them an easy yes!"

    Manager of Information Technology
    Higher Education
    New Jersey
    "Our legacy NetApp filer wasn’t running any active production workloads, so it made little sense to shell out the big bucks on actual NetApp support–which is a whole package. Third party support was the perfect solution."

    Storage/Virtualization Engineer
    Hospital & Health Care
    New York, New York
    "Riverstone was there to help when our data center faced–what I would classify as–an extinction level event. We very well could have gone out of business if it weren’t for Riverstone’s exceptional engineers."

    Director of Information Services
    Direct Marketing & Communications
    Concord, California
    "We’ve got two full shelves, which equates to 48 spinning drives. Which, you know, that’s quite a few drives! And I just never know from year to year how many drives are gonna go out. NetApp direct support was charging $500 a drive–and we had 5 go out in one year–so it was getting pretty expensive. So having an annual support contact with Riverstone now, rather than paying on a per-incident basis, has been great."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "Riverstone provided me with the necessary spares for my end-of-life NetApp system after they were no longer available from NetApp."

    Infrastructure Engineer
    Oil & Energy
    Calgary, Alberta, Canada
    "For me to go out and order the drives, then install them, and chase things down...it’s pretty difficult for one person. So I like my stuff being under warranty with Riverstone–where I don’t have to do 90% of the work to get a replacement drive. Cause you lose a couple of them, and then you lose the array, and then you have to start from scratch."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "Before we were under Riverstone support, I was having to do 90% of the work to get replacement drives. I would have to tell them the drive serial number and the unit serial number, then they would FedEx the drive, and then I would have to chase all the stuff down and get them involved. And most times I would have to go pick up the part, too! Riverstone has simplified the parts replacement process for me significantly."

    IT Manager
    Civil Engineering
    Dallas, Texas
    "After utilizing Riverstone for critical downtime maintenance on our 2240, we could have continued to maintain support with NetApp on our 2552 but we gave that to Riverstone as well. Not only were they less expensive but they answer when I call. And that’s huge."

    Director of Information Services
    Direct Marketing & Communications
    Concord, California

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.