IBM Storage Hardware

World Class Data Domain Hardware Services Provided by Riverstone Technology

At Riverstone Technology, we want to understand your full environment and what your goals are so we can help you find the best equipment to solve your challenge. We understand that you already have a significant investment into your data center environment so we leverage your budget to achieve your goals. Our pricing model averages 80% less in cost compared to IBM and roughly 10% less than other third party providers.

Explore IBM Storage Hardware Solutions

Post-warranty support for IBM storage equipment is a rising need as equipment moves into its EOSL phase or the original warranty expires. Our Hardware Services group has extensive experience with IBM equipment, along with expert-level engineers to understand the strengths and weaknesses of your IBM storage devices. We can help you reallocate existing equipment to strengthen up areas as you add new or certified, pre-owned IBM equipment. We also offer extended warranties for IBM equipment to help you maximize your return on investment (ROI) and help your company further succeed. With Riverstone, you can trust that your reallocated equipment is business ready.

OUR NEXT BUSINESS DAY WARRANTY GUARANTEE

Riverstone Technology wants you to purchase from us with confidence. We offer one of the best warranties you can find in the industry with our automatic 1 Year Next Business Day Warranty. For extra piece of mind, you can upgrade to a 3 or 5 year Next Business Day Warranty. We guarantee all of our equipment and strive to make replacements as easy as pressing a button. We understand your equipment is business critical so you can trust our speed will be second to none in addressing any issue that might arise. Need a different or custom warranty for short or long term? Ask us about our custom options.

Get a Quote Today
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Data Domain Models With ESOL Dates

What Customers Are Saying

"You guys are way more competitive than buying the annual support contracts–at least year 4 onwards–from HPE Nimble."

Chief Information Officer
Hospital & Health Care
Columbia, Missouri
"From a purely marketing standpoint, our decision to go with Riverstone was based upon the highly responsive customer service we received from the get-go."

Court Systems Administrator
Judiciary
Central Valley (California)
"Kaylee followed up at reasonable intervals and was always sympathetic and understanding of the process of government approval for this request. She was attentive but not pressuring."

IT Specialist
Government Agency
Arlington, Virginia
"We’ve had to submit two claims so far and we’ve not had any problems. We reached out and most of the time within 30 minutes or less we’ve got something being processed to be shipped to us the next day."

Senior Systems Administrator
Higher Education
Cape Girardeau, Missouri
"Bradley and I quickly struck up a great relationship. He seemed down to earth, the pricing was very good, and service has been great."

Vice President of IT and Distribution
Consumer Goods
Carthage, Missouri
"Some of the other places were almost as much as Riverstone for these NetApp drives with no technical support at all! So having help desk access plus hardware support helps me tremendously. Because I like my stuff to be under some type of a warranty where I don’t have to panic about getting a drive. Cause you lose a couple of them, and then you lose the array, and then you have to start from scratch."

IT Manager
Civil Engineering
Dallas, Texas
"There are several companies that offer third party support services, but Riverstone Technology had the best online reviews by far."

IT Manager
International Missions Organization
Colorado Springs, Colorado
"When you see the yearly support rate go from $1,200 down to $200 per machine, it makes you happy enough the only other questions is really 'where do I sign?'"

Senior Systems Architect
Health & Wellness
Tualatin, Oregon
"Riverstone has been a fantastic resource for purchasing extended support on our storage infrastructure after the initial warranty with HPE has expired."

Lead Consultant / Owner
Information Technology & Services
Wayne, NJ
"The dedication I’ve received from the Riverstone team over the past two years has been top-notch in my opinion."

Lead Consultant/Owner
Information Technology & Services
Wayne, NJ

    What Customers Are Saying

    "The main reason I went with Riverstone over other third party maintenance providers is I know that they have access to a worldwide team of engineers."

    Sales and Accounts Director
    Computer and Network Security
    London, United Kingdom
    "You guys are way more competitive than buying the annual support contracts–at least year 4 onwards–from HPE Nimble."

    Chief Information Officer
    Hospital & Health Care
    Columbia, Missouri
    "Between our 2 Brocade switches, 2 Dell switches, and 4 Dell servers we were looking at around $10,000 for year 4 maintenance! And given that everybody’s running a little tight right now, I figured it was time to see what third-party options were out there."

    Senior Systems Architect
    Health & Wellness
    Tualatin, Oregon
    "As a government entity, we’re required to get quotes from at least three vendors minimum. We chose Riverstone Technology because they came in with the best bid by a significant amount."

    Systems Administrator
    Government Administration
    Memphis, Tennessee
    "Issue resolved right away, good communication, thank you Riverstone Technology for the support."

    Network Engineer
    Semiconductors
    Hsinchu, Taiwan
    "We’re so happy with Riverstone because there've been a couple of times where we had bad drives in our NAS. So we just call it in, a new drive gets sent out with next-day shipping, we swap it out and we’re good to go! That’s all we need and it’s been really great!"

    IT Manager
    Hospitality
    Miami Beach, Florida
    "Between the pandemic and California’s fiscal situation, we weren’t in any kind of financial position to spend a quarter of a million dollars on a new Nimble solution. But with the help of Riverstone’s third party support, we can get another year’s worth of use out of our current system while things stabilize."

    Court Systems Administrator
    Judiciary
    Central Valley (California)
    "Brad has been an absolute pleasure to work with. He answers the phone, calls me back, responds to my emails – he’s been very very communicative."

    Senior Account Executive
    Information Technology & Services
    Kittery, Maine
    "Brad called me right back–he was a nice guy and Riverstone was able to do exactly what we needed. There was no reason to look anywhere else."

    Senior Account Executive
    Information Technology & Services
    Kittery, Maine
    "We got three quotes from three different vendors, and Riverstone was at least $1,000 less for the very same level of support than their two competitors."

    Storage/Virtualization Engineer
    Hospital & Health Care
    New York, New York

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.