EMC Storage Hardware

World Class Data Domain Hardware Services Provided by Riverstone Technology

At Riverstone Technology, we want to understand your full environment and what your goals are so we can help you find the best equipment to solve your challenge. We understand that you already have a significant investment into your data center environment so we leverage your budget to achieve your goals. Our pricing model averages 80% less in cost compared to EMC and roughly 10% less than other third party providers.

Explore EMC Storage Hardware Solutions

Post-warranty support for EMC storage equipment is a rising need as equipment moves into its EOSL phase or the original warranty expires. Our Hardware Services group has extensive experience with EMC equipment, along with expert-level engineers to understand the strengths and weaknesses of your EMC storage devices. We can help you reallocate existing equipment to strengthen up areas as you add new or certified, pre-owned EMC equipment. We also offer extended warranties for EMC equipment to help you maximize your return on investment (ROI) and help your company further succeed. With Riverstone, you can trust that your reallocated equipment is business ready.

OUR NEXT BUSINESS DAY WARRANTY GUARANTEE

Riverstone Technology wants you to purchase from us with confidence. We offer one of the best warranties you can find in the industry with our automatic 1 Year Next Business Day Warranty. For extra piece of mind, you can upgrade to a 3 or 5 year Next Business Day Warranty. We guarantee all of our equipment and strive to make replacements as easy as pressing a button. We understand your equipment is business critical so you can trust our speed will be second to none in addressing any issue that might arise. Need a different or custom warranty for short or long term? Ask us about our custom options.

Get a Quote Today
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Data Domain Models With ESOL Dates

What Customers Are Saying

"Very aggressive pricing on mission critical support."

Information Technology Director
Newspapers
North Andover, Massachusetts
"He [Brad] is very responsive. The other two companies I was dealing with weren’t very responsive."

Company Owner
Manufacturing
Marietta, Georgia
"We’re so happy with Riverstone because there've been a couple of times where we had bad drives in our NAS. So we just call it in, a new drive gets sent out with next-day shipping, we swap it out and we’re good to go! That’s all we need and it’s been really great!"

IT Manager
Hospitality
Miami Beach, Florida
"Not only will there be a good bit of savings by transferring warranty support over to Riverstone, but you guys gave us a lump price for the entire system. Whereas our previous provider charged by the system and then also by the drive. So just in that pricing structure alone, you guys are saving us money."

IT Manager
Construction
Conyers, Georgia
"My first experience working head-to-head with Riverstone was with one of their EMC engineers. We hadn’t upgraded our firmware in quite a long time, so we needed someone to hold our hand as we went through the process. And Jeremy was great! He gave us the confidence that we were doing everything right. He explained everything that was going on at the time, he carefully walked us through it, and we got our firmware up to date! And there were no blips, bleeps, or problems along the way."

Information Technology Director
Newspapers
North Andover, Massachusetts
"I used to deal with [COMPETITOR NAME REDACTED] and some other guys around here but they just charge too much money. And some of them don’t even want to partner with you unless the contract is for $25,000 or more! I mean they don’t even want to talk to you."

Company Owner
Manufacturing
Marietta, Georgia
"Being that Riverstone is a third-party I did check out some of their references, but I got nothing but good responses in return. So we’re looking forward to working with Riverstone for our EMC VNXe post-warranty support!"

Information Technology Director
Newspapers
North Andover, Massachusetts
"If you’re in need of quick quote turnarounds on affordable IT equipment, Riverstone Technology is the provider for you."

Manager
Real Estate
North York, Ontario
"Literally just 30 minutes after submitting my RFQ, Bradley reached out directly with a phone call. That kind of quick, direct response is super valuable in my industry. I really appreciated that."

Team Lead Manager
Real Estate
North York, Ontario
"Many newspapers face challenges in today’s day and age. So any costs that we can save while still receiving premium support is great for us."

Information Technology Director
Newspapers
North Andover, Massachusetts

    What Customers Are Saying

    "P*rk Place, C*ntricsIT, and a lot of these other companies, they’re just not responsive enough. Or they don’t like dealing with government contracts for some reason. Riverstone is very responsive."

    Company Owner
    Manufacturing
    Marietta, Georgia
    "We talked to a couple of companies back in 2018 when we needed third party support on some post-warranty VNXes, and it just seemed to be an easier conversation with Riverstone. We’ve been with them ever since."

    Senior Technology Infrastructure Specialist
    Insurance
    Renton, Washington
    "Not only will there be a good bit of savings by transferring warranty support over to Riverstone, but you guys gave us a lump price for the entire system. Whereas our previous provider charged by the system and then also by the drive. So just in that pricing structure alone, you guys are saving us money."

    IT Manager
    Construction
    Conyers, Georgia
    "It's comforting to know that Riverstone has a solid team in our local area with the experience needed to cover our equipment. So that was another factor in the decision–knowing that Riverstone is well-prepared to support us in our North of Boston area."

    Information Technology Director
    Newspapers
    North Andover, Massachusetts
    "He [Brad] is very responsive. The other two companies I was dealing with weren’t very responsive."

    Company Owner
    Manufacturing
    Marietta, Georgia
    "We’re so happy with Riverstone because there've been a couple of times where we had bad drives in our NAS. So we just call it in, a new drive gets sent out with next-day shipping, we swap it out and we’re good to go! That’s all we need and it’s been really great!"

    IT Manager
    Hospitality
    Miami Beach, Florida
    "Since 2018 we’ve opened a few tickets with Riverstone and the technical resolution has been good on all of them. It was always prompt, and we’ve never had an issue."

    Senior Technology Infrastructure Specialist
    Insurance
    Renton,
    "Very aggressive pricing on mission critical support."

    Information Technology Director
    Newspapers
    North Andover, Massachusetts
    "Many newspapers face challenges in today’s day and age. So any costs that we can save while still receiving premium support is great for us."

    Information Technology Director
    Newspapers
    North Andover, Massachusetts
    "My first experience working head-to-head with Riverstone was with one of their EMC engineers. We hadn’t upgraded our firmware in quite a long time, so we needed someone to hold our hand as we went through the process. And Jeremy was great! He gave us the confidence that we were doing everything right. He explained everything that was going on at the time, he carefully walked us through it, and we got our firmware up to date! And there were no blips, bleeps, or problems along the way."

    Information Technology Director
    Newspapers
    North Andover, Massachusetts

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.