Dell Storage Hardware

World Class Data Domain Hardware Services Provided by Riverstone Technology

At Riverstone Technology, we want to understand your full environment and what your goals are so we can help you find the best equipment to solve your challenge. We understand that you already have a significant investment into your data center environment so we leverage your budget to achieve your goals. Our pricing model averages 80% less in cost compared to Dell and roughly 10% less than other third party providers.

Explore Dell Storage Hardware Solutions

Post-warranty support for Dell storage equipment is a rising need as equipment moves into its EOSL phase or the original warranty expires. Our Hardware Services group has extensive experience with Dell equipment, along with expert-level engineers to understand the strengths and weaknesses of your Dell storage devices. We can help you reallocate existing equipment to strengthen up areas as you add new or certified, pre-owned Dell equipment. We also offer extended warranties for Dell equipment to help you maximize your return on investment (ROI) and help your company further succeed. With Riverstone, you can trust that your reallocated equipment is business ready.

OUR NEXT BUSINESS DAY WARRANTY GUARANTEE

Riverstone Technology wants you to purchase from us with confidence. We offer one of the best warranties you can find in the industry with our automatic 1 Year Next Business Day Warranty. For extra piece of mind, you can upgrade to a 3 or 5 year Next Business Day Warranty. We guarantee all of our equipment and strive to make replacements as easy as pressing a button. We understand your equipment is business critical so you can trust our speed will be second to none in addressing any issue that might arise. Need a different or custom warranty for short or long term? Ask us about our custom options.

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Data Domain Models With ESOL Dates

What Customers Are Saying

"We’ve had to submit two claims so far and we’ve not had any problems. We reached out and most of the time within 30 minutes or less we’ve got something being processed to be shipped to us the next day."

Senior Systems Administrator
Higher Education
Cape Girardeau, Missouri
"Another county government came to us and asked who we used for extended-warranties on our data center equipment. And I remember telling them about Riverstone! That Riverstone is quick and they took care of things very well. And that we didn't have to worry about them not taking care of our needs."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"Responsiveness—especially in IT—is critical. At least it’s very important. Especially for me, because I don’t want to have to stay on top of somebody asking ‘hey, what’s going on with the part?' But with Riverstone, you guys just take care of it."

Assistant IT Director
Government Administration
Watkinsville, Georgia
"Riverstone went the extra mile to make sure we were happy even when it meant exchanging equipment multiple times. They are very accommodating and easy to work with. Their pricing is also very competitive."

Director of Information Technology
Real Estate
Vancouver, Washington
"Our Dell support experience has been relatively painless with Riverstone. You just call the support number, tell him the service tag and what you need, and the part’s there the next morning!"

Chief Information Officer
Consumer Goods
Lakewood, New Jersey
"I’ve never even had to call in on the main support line! I always just email Brad and say ‘Hey I’ve got a hard drive out,’ and he’s like ‘No problem! I’ll take care of it, when do you want it?’""

Vice President of IT and Dsitribution
Consumer Goods
Carthage, Missouri
"The only way Dell would provide coverage for our two tape libraries is if we paid for a year of retroactive support dating back to April 2020. With Riverstone, not only is the yearly support rate more affordable, we were able to avoid paying about $2000 for that year of backdating."

IT Architect
Oil & Energy
Alberta, Canada
"Riverstone was able to beat our previous third party support provider by several hundred dollars."

Network Administrator
Industrial Engineering
Springfield, Missouri
"We couldn’t continue to operate our out-of-warranty EqualLogics without some type of support. Riverstone’s third party support services were the perfect solution for us."

Senior Manager of IT
Civil Engineering
Acton, Massachusetts
"We tried to pitch replacing the hardware and were told no. Then there was the discussion of moving all our systems into the cloud–it’s too expensive. So the most cost-effective option was to seek out a third-party warranty renewal, if we could find one, so that our server would still have support. And that’s how I came across Riverstone!"

System Administrator
Industrial Machinery Manufacturing
Brookville, Ohio

    What Customers Are Saying

    "Riverstone’s third party support has been a great solution for stretching out the life of our last few on-prem Dell EMC devices as we work on completing a total cloud migration."

    Senior Technology Infrastructure Specialist
    Insurance
    Renton, Washington
    "Even though our Dell PowerEdge server is end of life, Riverstone was able to provide the necessary parts and support to keep our infrastructure in place."

    Technology Director
    Religious Institution
    Jacksonville, Florida
    "Our parts replacement experience with Riverstone has been great. We always receive the correct parts before something drastic happens, and are able to recover very quickly."

    Senior Manager of IT
    Civil Engineering
    Acton, Massachusetts
    "Year four would have been a big deal about 15 years ago because equipment used to fall apart really fast. But with the way things are built now to last years and years, it makes no sense for manufacturers to be pricing year 4 support so damn high."

    Senior Systems Architect
    Health & Wellness
    Tualatin, Oregon
    "Riverstone wasn’t trying to sell us on-site services or anything like that. It’s literally just a place where I can go if I have a failure of a component and get a part generally within a day or two."

    Vice President of IT and Distribution
    Consumer Goods
    Carthage, Missouri
    "A lot of third party support companies that I researched wanted us to jump through hoops first. You’ve got to deal with a tech guy, send them syslogs, go through all this stuff just to get them to agree to cover the system or send a part. In Riverstone’s case, there have been very few ‘hoops’ and it’s extremely easy to get projects moving."

    Chief Information Officer
    Consumer Goods
    Lakewood, New Jersey
    "Working with Riverstone for the past five years has been a happy experience, I have no complaints. My account executive has been very nice to work with. She’s made extending our warranty very easy and been very responsive in terms of turnaround times for requesting quotes. So certainly a positive experience all around!"

    Lead Systems Administrator
    Pharmaceutical Manufacturing
    Lexington, Massachusetts
    "When you see the yearly support rate go from $1,200 down to $200 per machine, it makes you happy enough the only other questions is really 'where do I sign?'"

    Senior Systems Architect
    Health & Wellness
    Tualatin, Oregon
    "I have been using Riverstone Technology for my hardware warranty support for several years. Their cost for warranty services on server hardware is a strong sales point, but their service is even better. I have had a few untimely hardware failures and Riverstone saved the day! They have a fast response time, professional staff, and a courteous, efficient team eager to help. Also, my account manager is awesome."

    Network Administrator
    Industrial Machinery Manufacturing
    Stafford, Texas
    "We were thinking about upgrading our Dell PowerVault environment, but it’s not that easy to move systems over to a new device. With Riverstone’s post-warranty support services, we can get 2-3 more years out of our current hardware!"

    Head of Infrastructure
    Global Media Intelligence Provider
    Sliema, Malta

      Flexible support levels for your needs

      Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

      24 x 7 x 4

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      4 Hour Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      24 x 7 x NBD

      24x7 Help Desk
      24x7 Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
      Get a Quote Today

      8 x 5 x NBD

      8am-5pm Help Desk
      8am-5pm Monitoring
      (if applicable)
      Next Business Day Response Window
      On-Site Engineers
      (Locally Dispatched)
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM coverage includes help desk, on-site, call-home monitoring, and parts replacement.

      Get a Quote Today

      NBD Parts Only

      8am - 5pm Assistance
      Next Business Day Response Window
      Email Ticketing
      On-site Spares Kit
      (Optional)
      Parts Replacement
      Certified Experts

      8AM - 5PM service for next business day parts replacement.

      Get a Quote Today
      Get a Quote Today!
      We Have You Covered
      • Global Coverage

        We can service your equipment no matter where your data center is located.

      • Certified Engineers

        Our certified support engineers will hold your hand through any issues that arise.

      • Up to 80% SAVINGS ON POST WARRANTY SUPPORT

        Our Standard pricing averages 80% less than most manufacturers for support services.

      • On-site Engineers

        We employ and contract 2000+ engineers throughout most major cities worldwide.

      • 4 Hour Response Time

        Gain access to a certified engineer within 4 hours of issue.

      • Flexible Support Packages

        We understand your data center environment and response needs are unique. We have service level packages for everyone’s needs.