The Importance of First-Class Customer Care During Your Cloud Migration

The Importance of First-Class Customer Care During Your Cloud Migration

It seems like every organization is either already in the cloud or in the process of migrating there. Cloud-based technology offers a lot of very attractive benefits, certainly. However, the process of moving from relying on in-house hardware to operating in the cloud can be quite bumpy and littered with potholes that can completely derail your migration plans. Given the …

Getting to Know Riverstone's Refurbished Hardware Purchasing Process

Getting to Know Riverstone’s Refurbished Hardware Purchasing Process

Shopping for new IT assets on a budget? We feel you. It’s certainly a challenge. You’ll need to skip purchasing directly from the manufacturer and, instead, find ways to get the hardware you need without breaking the bank. For many data center managers, this means going the DIY route and shopping for refurbished hardware through Amazon or even eBay. While …

Achieve a Single Point of Contact (SPOC) for Hardware Support

Achieve a Single Point of Contact for Hardware Support

When you experience a hardware problem, time is of the essence. You need the situation resolved to get the system back online as quickly as possible. After all, downtime could be costing you thousands of dollars per hour. The challenge that presents itself is dealing with a convoluted support arrangement. Chances are good that your data center is comprised of …

The Riverstone Difference: Our Account Representatives

The Riverstone Difference: Our Account Representatives

What is it that makes a third party maintenance (TPM) provider stand out to you? At Riverstone, we’re known for our flexible service level agreements (SLAs) and ability to support just about any data center hardware you might have. We’re also known for our Riverstone Recertified hardware that saves you money while providing peace of mind, and our network of …

Deliver the Ideal Service Experience with Riverstone’s Partner Program

Deliver the Ideal Service Experience with Riverstone’s Partner Program

As an MSP, VAR, or ITSP, it’s crucial that you can deliver the ideal service experience each and every time. If you can’t, your customers will look elsewhere. Because the immediate upshot is this: if your current support provider isn’t cutting it, then they’re costing your business as clients defect to competitors.  So what are the key differentiators here? Responsiveness …

6 Signs it's Time to Break Up with Your OEM

It’s Not Me, It’s You: 6 Signs it’s Time to Break Up with Your OEM

People often forget that business relationships are just that – a relationship. And with Valentine’s Day around the corner, it may be time to take a hard look at whether or not your relationship with the original equipment manufacturer (OEM) is meeting your current needs.  Just like with a romantic relationship, your business’s partnership with your IT provider should be …