NBD Parts Only Support from Riverstone Technology

What Does NBD Parts Only Support Mean for your Business?

NBD Parts Only is Riverstone’s Level 4 Service Level Agreement (SLA). It’s our least responsive service agreement in terms of mean time to acknowledge and repair, and is thereby our most affordable means of support. This kind of Parts Only Warranty (POW) is best suited for those less critical dev/test/backup environments that are relatively self-sufficient, but still require some form of support should downtime strike. Continue reading to learn more about NBD Parts Only support and what it can do for your IT infrastructure! 

What Does “NBD” Parts Only Mean?

As the name suggests, NBD Parts Only stipulates parts replacement by Next Business Day. This means that when replacement parts are processed for shipping before the end of business day (EOB), they should be available at your organization’s location the following day before closure of business (COB).

Parts Only implies that replacement parts are shipped to your business location without one of our local onsite techs to assist. Consequently, parts-only clients will have to rely on their in-house tech team to install, test, and certify that the part is fine and working properly. This is typically no issue for plug-and-play components such as drives and power supplies.

What’s Included in my NBD Parts Only Support Contract?

NBD Parts Only support stipulates Monday-Friday, 8AM – 5PM service for next business day parts replacement. This covers full parts replacement and on-site spares kits for any supported faulty hardware including but not limited to: power supplies, hard drives, fans, controllers, motherboards, cables, and CPUs.

Understand that this 8 a.m. – 5 p.m. assistance window pertains to parts delivery and replacement, and is not an indication of Riverstone’s mean time to acknowledge (MTTA). In most cases, Riverstone account executives will respond to a parts replacement email request within just 10-20 minutes. After gathering all necessary model and location information, they will then simply overnight the spare and pass along tracking information. 

Under Which Circumstances is NBD Parts Only Support My Best Option?

  • Test, dev, backup, DR environments

There’s no need to spend top dollar on first-party maintenance for your testing, development, backup, or disaster recovery environments. If infrastructure has a history of being relatively self-sufficient, workloads/data are not mission critical, and 12-24 hours of downtime would not be detrimental to normal business operations, 24x7x4 support is simply a waste of company resources. Rationalize your yearly maintenance spend and consider making the switch from OEM maintenance to Riverstone’s NBD Parts Only support.

  • Organizations Looking to Reduce Annual Maintenance Spend

Following the economic impact of Covid-19, covering the cost of parts may be all the support your company can afford. And while we don’t recommend NBD Parts Only for mission critical environments, we understand that it is our most affordable support option. 

What if I Want Something More Responsive?

Your data center is complex. Not all equipment requires 24/7 monitoring with a four hour response window. And conversely, some systems need a bit more than just NBD parts. There’s no one-size-fits-all approach when it comes to support which is why Riverstone offers an extensive range of support levels. Our four base service level agreements offer varying degrees of service response time and hardware; these adjustable service levels allow you to increase or decrease service timeliness and add or drop equipment from your contract at any time to align with shifting data center needs. By prioritizing SLA flexibility, we ensure our clients can get the services they need without having to spend on the features they don’t:

LEVEL 1 – 24/7/4

24 hours a day, 7 days a week, reaction within 4 hours

  • 24×7 Help Desk
  • 24×7 Monitoring
  • 4 Hour Response Window
  • On-Site Engineers
  • On-Site Spares Kit
  • Parts Replacement
  • Certified Experts
LEVEL 2 – 24/7/NBD

24 hours a day, 7 days a week, next business day

  • 24×7 Help Desk
  • 24×7 Monitoring
  • Next Business Day Response Window
  • On-Site Engineers
  • On-Site Spares Kit
  • Parts Replacement
  • Certified Experts
LEVEL 3 – 8/5/NBD

8 hours a day, 5 working days per week, next business day

  • 8am-5pm Help Desk
  • 8am-5pm Monitoring
  • Next Business Day Response Window
  • On-Site Engineers
  • On-Site Spares Kit
  • Parts Replacement
  • Certified Experts
LEVEL 4 – NBD PARTS ONLY

Next business day response/parts

  • 8am-5pm Assistance
  • Next Business Day Response Window
  • Email Ticketing
  • On-Site Spares Kit
  • Parts Replacement
  • Certified Experts

Secure NBD Parts Only Support Today!

According to Gartner, the average cost of IT downtime is $5,600 per minute. Accordingly, how quickly IT is able to resolve data center malfunction can be the difference between minimal delays and highly expensive downtime. Don’t go at it alone. Get the parts replacement your dev, test, or backup systems require and talk to a Riverstone representative about our NBD Parts Only support option today!