The Riverstone Quotation Process: What to Know Before Placing an RFQ

The Riverstone Quotation Process: What to Know Before Placing an RFQ

Putting off your hardware upgrade or replacement because you don’t want to slog through a lengthy, convoluted quotation process? There’s good news! Riverstone can deliver an accurate quote in a fraction of the time you would wait with most of our competitors. Not sure how our quotation process works or what to expect? We’ll delve into everything you need to know in this post.

The Reality of the Modern Quotation Process

In a world where technology has enabled instant communications, it would seem that getting a quote for new hardware or a support contract from an original equipment manufacturer (OEM) or third party maintenance provider (TPM) would not be a problem. You should be able to simply tell the provider what you want, and they should deliver a quote quickly, right?

Actually, that’s not the case. With most companies, you’ll wait around three days for a quote. With some, you may even wait five days for a response. That’s a great deal of time that you’re stuck in limbo, unable to plan a way forward. It’s even possible that you’re suffering reputation damage during that time if you need additional hardware to serve your growing list of customers/clients.

With Riverstone, there’s no need for long wait times, frustration, or damaged reputations. We understand the importance of speed and accuracy, and so we make an effort to turn your quote around in just 24 to 48 hours. In some cases, we can even put a rush on urgent projects and have your quote turned around the same business day. We understand that the success of your business depends on being agile and faster than competitors when it comes to these hardware projects.

Simple, Direct, and Fast: The Riverstone Quotation Process

So, how does the Riverstone quotation process work? It’s simple, direct, and fast. We’ll break it down into actionable steps for you below.

  1. Get in touch

The first step is to get in touch with us. We make that easy to do. You can send us an RFQ, call us at (877) 819-6757, send us a message, or even chat live with one of our reps.

  1. Processing

Once you’ve gotten in touch, we’ll ask for some basic information. You’ll just need to let us know things like the make, model, specs, location, delivery date, primary contact(s), pricing constraints, purchasing timeline, among other pertinent information. With that data in hand, your sales rep will communicate with our quote team to develop an accurate quote that fits your specifics.

  1. Quote Review

The quote review process is then broken down into two separate steps.

    1. First, we’ll have a follow-up call to discuss your SLA and price, as well as to go over everything that’s included in the contract for this price.
    2. Second, you can make changes. You can upgrade or downgrade to a different SLA entirely, or you can include important add-ons, like remote monitoring, on-site spares kits, access to field engineers and more. If you need to reduce the price to get company buy-in, now’s the time to customize coverage, as well.
  1. Wrap-Up

Once you’ve cemented everything, you’re done. You simply choose the support start date, and we get going! We’ll then provide the coverage described in your contract and alleviate your support and maintenance-related headaches.

That’s it – a quick consultation, a few basic pieces of information, and we can have you an accurate, customized quote in just 24 to 48 hours. Pressed for time due to internal pressure? We can often turn quotes around the same day.

Finally, you never have to worry that requesting a quote obligates you to work with us. Our quotes are always free and come with no strings attached. It’s just one more way that we strive to deliver client-focused solutions.

Why Choose Riverstone?

Why should you choose Riverstone for your third party maintenance other than our fast, accurate, simplified quotation process? We can think of quite a few reasons!

Flexible Service Level Agreements

The basis for any third party maintenance contract is your service level agreement (SLA). This contract spells out what you can expect from the provider in terms of service and support throughout the coverage period. At Riverstone, we offer four flexible SLAs that can be customized to reflect your unique needs, requirements, and goals. We can even offer short-term service agreements (STSAs) as short as 3-6 months designed for those migrating to the cloud!

Industry-Expert Engineers

We employ over 2,500 world-class engineers, all of whom are brand agnostic, although they have deep OEM expertise. We hire from the same talent pools as the OEMs, meaning that you get the same level of knowledge you would with the manufacturer, but you’re not required to pay OEM prices or deal with their wait times. What’s more, we work with local engineering talent around the world to ensure that you always have access to timely help. We can even have an engineer on-site at your location in four hours or less for those emergency situations.

IT Asset Disposal (ITAD)

Replacing aging hardware in your data center? We can help! We offer expert IT asset disposal services. We’re committed to ensuring that none of your proprietary data ends up in the wrong hands and that you’re not inadvertently responsible for creating additional pollution by disposing of toxin-laden electronics improperly. If your assets are in working condition, we’re even happy to offer market value for them. You read that right – we’ll give you cash in exchange for any equipment you’re decommissioning or disposing of! We will then clean, repair/refurbish the assets, and finally resell them to other customers in need. By doing so, you’re able to improve your ROI and reduce e-waste without having to worry about the hassles of reselling equipment on your own.

It’s Time to Get Your Quote

Whether you’re dealing with an urgent need to replace your data center hardware and/or get equipment under coverage, or this is the culmination of a long-running IT update plan, Riverstone can help. Get in touch with us today for your free, no-obligation quote.