Riverstone Partners With Resellers For Dell Post Warranty Support

Riverstone Partners With Resellers For Dell Post-Warranty Support

We know how hard you work to create and develop relationships with your customers. Building rapport with the companies you provide for is vital to understanding their needs and providing the best solutions. Having brand new equipment from OEMs like Dell to sell to businesses is a substantial asset. Riverstone offers a beneficial partnership to resellers by giving their customers affordable and reliable post-warranty support. Our post-warranty support builds customer confidence, and helps build business. Here’s why you should consider Riverstone Technology for a partnership:

When Your Customers Save, You Gain

All resellers want to sell the newest devices to their clients. While this is surely a successful venture, the truth is that not all companies have the budget to upgrade to the newest products once the initial warranties on their current ones end. When a company’s device reaches the end of its warranty period, finding comprehensive coverage can become expensive. Here is one way that Riverstone can help. We can continue to provide your customers the same level of care and maintenance that they’ve been receiving from Dell, and maximize the percentage of your return at the same time. It is inevitable that some companies will want to buy used. Businesses that use Riverstone Technology save up to 80% more than they would on support from Dell itself. When customers are saving money through Riverstone’s post-warranty support, it frees up more funds for them to spend on hardware to improve their data center infrastructure. With Riverstone, you still win, even if a customer doesn’t purchase a brand new device.

Build Loyalty and Trust

When your services are seen as a comprehensive package, it will inherently build the trust of your customers. All companies want to feel taken care of, and the best way to do that is to make them see that their problems will be met with sufficient resources. Our worldwide team of engineers are certified and experienced, ensuring that your clients will always receive top quality support. Whether or not your customers are buying new or used, your services will be met with increased loyalty. Our goal in partnering with resellers for Dell post-warranty support is to create a cycle of trust with our customers and clients, incentivizing them to purchase more.

Expand Your Resources

Another strength of Riverstone Technology is our global reach. As we’ve mentioned, we have certified engineers all over the world. It’s part of why 1,500 companies trust Riverstone with their Dell third party support. Our expansive network of partners gives you access to business everywhere. In a partnership with Riverstone Technology, you’ll never have to wonder whether or not your client will get the service it needs. Having expansive resources at your disposal is a selling point for potential clients. It is just another way that our partnerships with resellers are built to be mutually beneficial. In the same way we build trust with your clientele, we build trust with you.

Brand Agnosticism

One thing that makes resellers so successful is that they are brand agnostic. By not being limited to one specific manufacturer, you can expand the scope of your business. So why not partner with a third party support company that is equipped to do the same thing? Riverstone Technology offers support for all major manufacturers. Dell post-warranty support is one of our most common customer needs. To that end, all of our team members are highly experienced in offering top quality solutions when a company’s Dell devices experience malfunctions.

Why Riverstone?

On top of savings and security, companies want flexibility. What differentiates Riverstone Technology from other third party maintenance providers is our ability to adapt to our customers, rather than forcing them to adapt to us. We offer four different service level packages, so our clients can pay for the services they want, without having to pay for services they don’t need.

The 80% savings that are customers see is 10% more on average than other major third party support providers can offer. All these benefits make resellers a powerhouse when they partner with Riverstone. If you’re interested in using Riverstone to give your clients Dell post-warranty support, call us at 877-819-6757, our speak to a team member live on our website.