Riverstone wrapped up the month of March on the blog with a comparison of OEM vs TPM-provided multi-vendor support, a detailed description of the typical IT asset’s lifecycle, and a NetApp FAS EOSL reminder. In case you missed any of these posts, continue below for a March 29th – April 2nd weekly wrap-up!
Multi-vendor maintenance comes in two main varieties:
- TPM: Created with the intention of being multi-vendor, third party maintenance providers specialize in supporting a wide-range of products from all the major OEMs.
- OEM: A few original equipment manufacturers, such as Dell, IBM, and HPE will support other brand-name products alongside their own.
Cost: When it comes to cost, there’s not much to debate. Third party maintenance is more affordable across the board. Engineering Expertise: Without an allegiance to any one manufacturer’s products, TPM technicians must be well-versed on all major OEM-branded equipment in order to be hired. In contrast, you have to wonder just how versatile Dell or IBM’s “cross-platform” engineers truly are. Do you want to entrust someone who’s had a singular focus on one brand’s product line for years, with all of your multi-vendor assets? Service Experience: Tired of having to listen to an hour of hold music just to get in contact with your OEM support representative? Yeah, we don’t blame you. At Riverstone, our service reps answer in just seconds, and can assign a certified, brand-agnostic engineer to your account within minutes. Ease of Support: The shortest OEM coverage period is typically 3 years in duration. On the other hand, multi-vendor TPM contracts start at just 1 year, but can also be defined quarterly and monthly. These agreements are also much more configurable, allowing clients to define SLAs and coverage on a per-asset basis.
GA (years 0-3), or General Availability is the initial release of a product to the general public. EOS (after year 3), or End of Sale, is the date after which you can no longer purchase the product directly from the manufacturer’s point-of-sale mechanisms. This phase is also commonly referred to as EOA or End of Availability. EOL (years 3-6) stands for End of Life, which essentially means that a manufacturer has decided that the product in question has reached the end of its “useful lifespan”. Though in some cases it’s possible to receive manufacturer support after the EOL date, customers in need are usually charged a premium price. EOSL, or End of Service Life, marks the date upon which a specific equipment model is no longer supported by its manufacturer and is officially retired. Finally, a legacy system (years 9-12+) commonly understood to mean a critical system that is still in use despite being out of date in some way (usually 10 years or older).
Riverstone offers a last-minute reminder that the NetApp FAS2520 hybrid storage array is reaching End of Service Life on April 30th, 2021. This leaves just 1 month of coverage from NetApp before unprotected downtime or data loss become a real possibility. But while EOSL may signify the end of all support services and software updates from NetApp, it’s just the beginning of your extended support with a third-party provider! NetApp FAS2520 post-EOSL support is available from Riverstone, and promises affordable solutions aimed at extending the useful life of your storage array. Read the full article to see how FAS2520 post-EOSL support will work to save money, postpone refreshes, extend equipment life, and regain control over hardware lifecycles.
Stay Tuned Next Week!
Remember to follow Riverstone Technology on LinkedIn to stay up to date on all things data center solutions. We post daily on everything from important EOSL reminders to advice for choosing a service provider or minimizing unplanned downtime. Then keep an eye out next week for more content related to your data center equipment and the IT industry in general!