Go Global with Riverstone Technology
If you’ve been under the assumption that Riverstone Technology only services businesses throughout Georgia and the United States, think again! Since 2012, Riverstone’s IT Support and Hardware Services have helped organizations across the globe affordably extend the life of data center assets. We have the international maintenance & support solutions our multinational customers require to ensure the continued success of their global business. So whether you have one overseas location or hundreds – remember that Riverstone Technology is global too!
The Same Expert-Level Support, Everywhere
Despite being headquartered in Atlanta, Georgia, Riverstone Technology is a global provider of third party support services. We operate throughout North America, EMEA, APAC, and Latin America to serve 4000+ customers. And with strategic offices in 20 countries (the United States, Canada, Australia, Netherlands, New Zealand, and the United Kingdom to name a few), over 120 parts logistics, and access to 2000+ certified engineers, our global network ensures that no matter where you’re located or what problem your equipment encounters, we’ve got you covered.
How Global Delivery & Support Works:
Though Riverstone’s global reach is substantial and growing, we offer the care and dedication of a local provider. Riverstone only employs and contracts certified, expert-level technicians; our network of engineers covers most major cities across the globe to provide on-site data center assistance no matter your location worldwide. With over 120 parts depots globally and spare kits available under every SLA, Riverstone vows to keep you covered during time-sensitive equipment malfunctions. And by utilizing smaller warehousing, Riverstone clients enjoy the advantage of locally available replacement parts; in the event of a system failure, our wide spread guarantees customers receive replacements from the nearest parts depot rather than waiting on shipment from across the globe.
Riverstone Benefits Carry Across Borders:
Riverstone Technology strives to be your trusted advisor for any and every data center concern with 24/7/365 global technical support, advanced hardware replacement, and even equipment lifecycle management. Remember, our services aren’t contained to North America. No matter the continent or country, our clients enjoy:
- Up to 80% savings off of any OEM contract you bring us
- 10% more savings on average than competitors can offer
- Co-term Support; consolidate all devices onto one contract regardless of differing manufacturers or warranty periods
- 24×7 Technical Support Help Desk
- Multi Vendor Support Capabilities; technicians’ cross-platform training covers most all OEM-branded equipment from 20+ manufacturers
- 4 Hour On-site Response; gain access to a certified engineer within 4 hours of issue
- Flexible SLAs; choose from a range of easily adaptable support tiers that start at just 1 month
The days of breaking down IT hardware support by country or region are over. Enterprises of all sizes can and across all industries stand to benefit from a dedicated global maintenance provider—wherever you are and wherever you plan to go. Find out if Riverstone Technology can be of service to your organization and call us at 877-819-6757, live chat with a member of the team, or request a free quote.