Four Common Myths About Recertified Hardware

Four Common Myths About Recertified Hardware

What Does “Recertified” Mean?

Recertified Hardware implies that equipment has been refurbished according to standards established by the manufacturer or some other certifying organization. It simply provides another level of assurance that you are buying a quality piece of equipment. Recertified equipment allows businesses to reap all the benefits of used equipment (notably the 30% – 50% discounted retail price) while also feeling confident that the hardware will continue providing reliable service for many years to come. 

Buying used IT equipment is a lot like buying a used car; it offers the best quality you can get at that price point. And after undergoing multiple quality tests, recertified systems actually tend to have better performance ratings than new equipment! Even so, there are plenty of misconceptions and negative beliefs surrounding recertified, pre-owned hardware. Let’s take a closer look at four of these myths:

Myth #1: “Recertified Hardware Was at One Time Defective”

Think again! In reality, data center equipment is often returned for a slew of reasons completely unrelated to product defects. Whether it be buyer’s remorse, finding a better deal, or dissatisfaction with certain equipment features, there are many events that can result in an entirely new piece of equipment being brought to the secondary market. 

Sure there are times when hardware is returned due to functional defects. But in those cases items are put through a rigorous restoration/testing process to remove any bugs before being deemed “recertified”. For the most part, equipment ends up being labeled recertified due to minor exterior damage from shipping or in data center takeouts as organizations refresh with the latest generation of hardware. In any case, avoid unqualified sellers like Amazon or eBay and instead purchase from reputable, authorized vendors of recertified hardware. Riverstone offers used, refurbished, and even new-in-box parts to meet varying customer needs.

Myth #2: “Recertified Parts and/or Systems are Not Guaranteed”

False. Qualified vendors commonly guarantee their recertified products in writing with a 30 to 90-day warranty. Such a guarantee authorizes the customer to return/exchange the product should there be any functional defects following the purchase. 

At Riverstone Technology, we pride ourselves on eliminating all of the perceived risk in purchasing pre-owned by offering one of the best warranties in the industry. All Riverstone hardware sales are fully covered under our automatic 1-year Next Business Day (NBD) Warranty. Should our hardware fail, this warranty guarantees free replacement of your item by end of next business day, carries zero shipping fees, and covers full parts and labor for any repairs. For extra peace of mind, you can upgrade to a 3 or 5-year warranty. Better yet, simply ask about our custom warranties for short or long terms. Buy with confidence at Riverstone Technology!

Myth #3: “Recertified Hardware has a Short Lifespan”

On the contrary — only a small percentage of refurbished products are at the end of their useful life, while the rest are either new or gently used devices. A majority of equipment ends up on the IT aftermarket from off-lease programs or data center takeouts. This means that in most cases, brand new equipment was used for 3-5 years (duration of the initial warranty period) until a company decided it was time to upgrade to the next generation of hardware, and paid an asset recovery service to decommission the equipment. Thus, most pre-owned devices arrive in good working condition and just need minor tune-ups to enhance their performance.

Unlike original equipment from the manufacturer, recertified hardware doesn’t come with an expiration date. Because despite the 1, 3, or 5 year warranty that came with the purchase of your IT equipment, that’s not the true physical lifespan of the gear. Most devices can function anywhere from 5 – 10 years beyond end-of-service-life permitting equipment is properly supported and maintained. At Riverstone, all of our recertified hardware is commercial grade IT equipment, designed for long life and heavy use. When paired with high-quality third party support, there’s no reason recertified hardware can’t be in service for 12+ years. 

Myth #4: “Recertified Hardware is More Prone to Repairs/Maintenance Issues”

Truth: After undergoing multiple quality tests, recertified systems actually tend to have better performance ratings than new equipment! Keep in mind, authorized refurbishers must confirm that all prior issues/defects are fixed and components have been thoroughly tested before a device can be certified and brought to the secondary market. This is all done to ensure devices can deliver the same if not similar performance as compared to new devices. In many cases, refurbished products must undergo more stringent tests than new products – meaning recertified hardware does not imply compromising on quality or reliability.

Riverstone Recertified Hardware

Riverstone Technology’s recertification guarantees that inventory not only comes from the most reputable of sources, but has gone through a rigorous refurbishment process; in fact, all Riverstone Recertified hardware is restored, inspected, and extensively tested before making it’s way into our warehouses. Most importantly our hardware is backed by our trusted warranties, support, and maintenance plans. 

You don’t have to buy new to reap the benefits of manufacturer offerings anymore. Riverstone Technology has the reliable hardware your testing or backup environment needs without the exorbitant price tag. For more information on our recertified hardware services, please call us at 877-819-6757, browse our hardware, request a quote, or chat live with a team member!