Answers to Your Questions About EMC VMAX Third Party Support

Answers to Your Questions About EMC VMAX Third Party Support

Dell EMC’s VMAX is a family of SAN arrays designed for enterprise environments requiring large amounts of storage. And since 2009, VMAX has helped organizations everywhere support hundreds of thousands of terabytes within a single federated storage infrastructure. But with new product rollouts in 2014 and 2016, several VMAX models are being declared EOL or EOSL before their useful life is actually up. Good for EMC’s bottom line, not so good for you.

So what can you do about it? First things first, if you haven’t already begun exploring more budget-friendly extended support alternatives – now is the time. Because although Dell EMC is no longer supporting various VMAX devices, plenty of other providers will. In this post, we help organizations just beginning their third party support journey by answering some of the most common questions we receive. We start by listing supported VMAX systems, along with their corresponding end of service life date:

Supported VMAX Devices:

VMAX – Released 2009

  • VMAX 10K – September 30, 2022
  • VMAX 20K – March 31, 2021
  • VMAX 40K – September 30, 2022

VMAX 3 – Released 2014

  • VMAX 100K – September 30, 2019 (EOL), September 30, 2024 (EOSL)
  • VMAX 200K – September 30, 2024
  • VMAX 400K – September 30, 2024

VMAX All Flash – Released 2016

  • VMAX 250F – October 31, 2023
  • VMAX 450F – October 31, 2023
  • VMAX 850F – October 31, 2023
  • VMAX 950F –  October 31, 2023
What’s Included in my EMC VMAX Support?

Short answer, everything you’d expect from Dell EMC themselves – minus the markup! Offering a 24/7/365 help desk, EMC-certified engineers, easy ticket creation portal, on-site spares, call-home monitoring, and guaranteed parts replacement, we ensure your VMAX support experience is equal, if not superior, to that of the OEM. The two main differences between Dell EMC and us are that 1) we don’t have to abide by manufacturer policy for EOL/EOSL products, and 2) we’re 40%-80% less expensive than the OEM post-warranty contract equivalent. 

Will I Be Giving Up Quality for the Lower Price Point?

Not at all. A large concern for organizations considering making the transition to third party support is having to compensate for lower rates with substandard service. And while we acknowledge this fear, understand that third party providers don’t have to make significant investments into hardware research and development as manufacturers do. Maintaining an exclusive focus on the support operations side of the industry, third party providers are able to streamline processes and thus keep costs considerably low. With all resources devoted to maximizing uptime and extending the useful life of data center assets, you can feel confident that you’re receiving the highest quality support at the best price on the market.

When is the Right Time to Transition to Third Party Support?

Riverstone recommends that IT directors begin researching extended support 4 – 6 months in advance of their current system’s coverage expiration date. This gives your business adequate time to research alternatives, obtain some quotes, make room for budgetary considerations, and ultimately transition support  – without the added pressure of manufacturer fearmongering. However, we know how the OEMs operate, and sudden unexpected support deadlines are unfortunately common. So even if you come to us with an unsupported device, we are still able to help!

How Does the Secondary Hardware Market Work?

Pre-owned hardware compounds on the idea that while the original purchaser of an item pays full — and often overpriced —  MSRP, the second person to purchase it pays a much lower price and is still able to get good use out of it.

At Riverstone, we understand our clients want the very best for their data center and so we take great measures to ensure that all of our pre-owned hardware is “Riverstone Recertified”. Unlike refurbishment, recertification guarantees that our inventory has been inspected, cleaned, and extensively tested before making its way into a warehouse or parts depot. And if that’s not enough, all Riverstone hardware sales are backed by an automatic 1-year NBD warranty. Should hardware fail, this warranty guarantees free replacement of your item by end of next business day, carries zero shipping fees, and covers full parts and labor for any repairs. 

How are you Able to Support my EMC VMAX Longer than the OEM?

Point-blank, manufacturers are in business to sell new technology. So they are 1) going to price extended warranties high enough that it “makes sense” to buy-new come End of Life, and if that doesn’t work then 2) announce a premature End of Service Life so you have no option but to refresh hardware that’s still in good working order. Dell themselves have admitted that product lifecycles mainly have to do with market demand and new product releases

But at Riverstone, we don’t care about market demand and we don’t have new technology to promote. Most importantly, we know the shelf life of your VMAX to be well-beyond the EOL or even EOSL date observed by Dell EMC. And being that we have all the same capabilities as EMC, we’re both willing and able to offer extended support 5-10 years beyond the withdrawal date of the manufacturer.

Don’t Delay, Contact Us Today!

Is your organization in need of EMC VMAX post-warranty, EOL, or EOSL support? For questions or to arrange your VMAX extended support contract please contact us by phone at 877-819-6757, send us a message, or chat live with a member of the team right now!