3 Concerns Regarding IBM Third Party Maintenance

3 Concerns Regarding IBM Third Party Maintenance

IBM has undeniably demonstrated their prowess in the IT industry as hundreds of thousands of organizations across the globe utilize the corporation’s innovative products within their data center environments. So why rely on anyone other than IBM for support on such premium equipment? In reality, there are many reasons to consider outsourcing IT services. Namely, as IBM prioritizes new offerings like artificial intelligence and machine learning for data centers, regular maintenance fees continue to rise while the quality of service received remains stagnant. In this post, we aim to address your fears surrounding third party support to prove that the advantages vastly outweigh your concerns. Continue below to read about the 3 greatest concerns regarding IBM third party maintenance:

Concern #1: Reliability

The reliability of your service provider is an extremely valid concern. When unexpected downtime stands to cost your business thousands to even millions of dollars per minute, it’s natural to question the reliability and responsiveness of anyone other than the manufacturer. But with fewer service requests, a sole focus on support, and locally available parts, third party providers are actually much better equipped than IBM to get company IT up and running in real-time. Though third party maintenance providers can be just as reliable as the OEM, it all comes down to your Service Level Agreement (SLA). 

An SLA sets the expectations for the business relationship and outlines when your business should expect a response. Before signing with an IBM third party maintenance provider, it’s vital you understand the details of your SLA inside and out, so there aren’t any unpleasant surprises later down the road. The key is to find a service provider that offers a selection of SLAs to choose from. At Riverstone Technology, we offer 4 flexible levels of support. So whether you require 24/7/365 monitoring with a 4 hour maximum response time, or simply parts as needed, Riverstone has the support plan for your business. And with a global network of over 2000 certified engineers, NBD parts, and on-site spare kits, Riverstone strives to help you avoid unexpected downtime no matter your location worldwide. For highly reliable support on all current, EOL, or EOSL IBM hardware, choose Riverstone Technology

Concern #2: Data Security

Malicious attacks from viruses, malware, and other sophisticated security threats can cause serious damage to your data center – from a few hours downtime to the total loss of secure information. And as we move forward in the age of big data, security concerns are only going to be an increasingly significant issue. But when it comes to OEMs like IBM, many software releases are put out solely for the ability to use new features, rather than bug fixes or security concerns. While we don’t mean to discount software updates, third party maintenance engineers do stay informed of known issues, bugs, and technical bulletins. Still, keep an eye out for providers that can help with things like DDoS protections, network security, and threat detection.

With IBM third party maintenance, Web Protection, Patch Management, and Virus Malware Scanning is always accessible. At Riverstone, we will monitor your daily usage and protect your company against security threats. We use automated bandwidth checks and alerts for controlling access to ensure your staff stay off sites that could potentially cause a data breach. Our service also enables you to add custom URLs and IP addresses to a blacklist that will not be able to access your data. Be proactive and allow our team at Riverstone to detect and remove data security threats before they can wreak havoc on your infrastructure. 

Concern #3: IT Expertise

A third party sales representative may have all the answers, but it’s natural to question the experience of the technician actually servicing your data center. Even so, the idea that IBM’s engineers might be more knowledgeable due to their focus on a single platform just isn’t logical. For one, your data center is likely made up of a diverse mix of manufacturer gear, and two, OEMs often farm out a majority of their break/fix issues to contract engineers. So though you may not always be receiving service from an OEM engineer, you’re still paying IBM’s premium rate! Ultimately, it’s essential that each member of a TPM vendor’s workforce can provide the same level of quality and service as IBM.

Data centers are becoming increasingly generalized, and engineers need to be well-versed in a broad spectrum of data center protocols and equipment. The multiplatform training that Riverstone’s engineers receive does just that, enabling them to walk into any data center environment and analyze complex cross vendor IT challenges. Riverstone only employs certified technicians and our network of engineers covers most major cities across the globe. For experienced IBM engineers with the training to solve a broader range of IT complications, consider Riverstone Technology.

The Riverstone Difference

Riverstone is more than just another third party maintenance provider. Our business centers around seeing your business succeed, and we do so by ensuring your data center is operating at maximum efficiency at all times. With us you get real people and undivided attention, so you never feel like just a number. Some of the benefits our clients experience by making the switch to Riverstone for IBM third party maintenance include:

  • Flexible service levels; choose the support package that best suits your data center’s needs
  • 24/7/4hr on-site response under our most comprehensive SLA
  • 10% more savings on average than other TPM providers
  • Co-term support; consolidate all devices onto one contract regardless of differing manufacturers or warranty periods
  • Unmatched service – our highly experienced service representatives are standing by to answer your questions right now!

Outsourcing is not a decision to be made lightly, but it is a great way to cost-effectively align your IT requirements with overall business objectives. For further questions or concerns regarding IBM third party maintenance please contact us by phone at 877-819-6757, or speak with one of our experienced team members live on our website.