Your Guide to Post-Warranty Support: What to Do When Data Center Coverage Is Ending

Your Guide to Post-Warranty Support: What to Do When Data Center Coverage Is Ending

As an IT manager, you have a vast array of responsibilities. So chances are good that some of the “little” things get overlooked. Like equipment coverage. For instance, it’s unlikely that you’re tracking how much time you have remaining on manufacturer warranties for your various IT assets.  While that’s understandable, it can lead to some pretty unpleasant surprises. There’s nothing …

NetApp FAS2620, FAS2650 Nearing EOSL: To Replace, Renew, or Transition to Third Party Support?

NetApp FAS2620, FAS2650 Nearing EOSL: To Replace, Renew, or Transition to Third Party Support?

Every year, IT equipment manufacturers deliver a new spate of end of life (EOL) and end of service life (EOSL) announcements. For IT managers, these can be frustrating, as they almost always signify the need to spend more money and lose productivity as you upgrade to new hardware. If you’ve been dreading the upgrade for your NetApp FAS2620 or FAS2650, …

Make Your Budget Go Further with Riverstone Recertified Hardware

Make Your Budget Go Further with Riverstone Recertified Hardware

Business growth is a good thing, but it can be frustrating. That’s particularly true if you’re dealing with a tight budget but need to expand your IT capabilities to foster growth and profitability. There’s something of a Catch-22 here – you can’t grow without the hardware, but you can’t afford to purchase top-of-the-line hardware without the profitability brought by growth. …

Enhanced Break/Fix Support: What It Means for Riverstone Customers

Enhanced Break/Fix Support: What It Means for Riverstone Customers

As an IT manager, you understand that hardware is only half of the equation. Because hardware doesn’t operate without firmware and software. For some, this is reason enough to avoid third-party support providers, who almost exclusively focus on hardware alone. However with Riverstone, that’s not entirely the case. We’re one of the only third-party maintenance providers to offer hardware break/fix services that …

NetApp AFF A200 and A300 Post-Warranty Support Maximizes Lifespan and ROI

NetApp AFF A200 and A300 Post-Warranty Support Maximizes Lifespan and ROI

Your NetApp AFF A200 or NetApp AFF A300 is a workhorse, designed to provide power and performance. So there’s no doubt NetApp’s end of service life (EOSL) announcement took you by surprise! Both systems were released in the fourth quarter of 2016, so why is the OEM trying to mothball them after just a few years of use? Let’s break …

Deliver the Ideal Service Experience with Riverstone’s Partner Program

Deliver the Ideal Service Experience with Riverstone’s Partner Program

As an MSP, VAR, or ITSP, it’s crucial that you can deliver the ideal service experience each and every time. If you can’t, your customers will look elsewhere. Because the immediate upshot is this: if your current support provider isn’t cutting it, then they’re costing your business as clients defect to competitors.  So what are the key differentiators here? Responsiveness …

Achieve 50% Savings from IBM with TS7770 Third Party Support

Achieve 50% Savings from IBM with TS7770 Third Party Support

As an IT manager, one of your many responsibilities is to ensure your organization’s valuable data is backed up and protected. The IBM TS7770 tape library offers robust data protection and business continuance for IBM Z data, but purchasing extended support on it directly from the OEM can be incredibly expensive.  The good news is that IBM TS7770 third party …

Riverstone Expands Service Offerings to Support Tegile Systems Globally

Riverstone Expands Service Offerings to Support Tegile Systems Globally

Have you invested in Tegile/IntelliFlash systems for your data center? While this DataDirect Networks brand offers outstanding performance and the ability to handle a variety of enterprise workloads, its relative newness to the market has meant one thing: it is challenging to find Tegile third party support. With Riverstone’s help, that is no longer the case. We have officially expanded …

Isilon HD400 Post-Warranty Support: What IT Managers Should Know

Isilon HD400 Post-Warranty Support: What IT Managers Should Know

Keeping your data center running smoothly is a major undertaking. It requires managing not just your IT team, but also your hardware and replacing components as necessary, preferably before failed components cause costly downtime. If you’re using Isilon HD400 storage arrays in your data center, you might have noticed that Dell EMC is ending support on February 29th, 2024, and …